Needs To Stop And Take A Minute

, | Sydney, NSW, Australia | Right | July 26, 2013

(I work at a fast food chain, where most of the food just needs to be assembled on order. However, some items are rarely ordered, so we don’t prepare them since we’d have to throw them out if nobody purchases it within a certain time. It normally takes five to seven minutes to cook these items.)

Customer: “Hi, I’d like a [food item], please.”

Me: “Sure, that’ll be [total].”

Customer: *hands money* “Thank you.”

Me: “No, problem, here’s your change. Just wait over there until your order is ready.”

(The manager comes over as I’m making drinks for the customer.)

Manager: “Did you inform the customer that there will be a five minute wait on [food item]?”

Me: “I wasn’t aware there was, but I’ll let him know.”

Manager: “It’s fine. I’ll talk to him; you’re busy.” *to customer* “Excuse me, sir, did you order [food item]?”

Customer: *irritated* “Yeah, what’s the problem?”

Manager: “We have to make that item fresh, so it’ll be about five minutes. Is that alright?”

Customer: “No, it’s not f****** alright! You should have told me earlier. Now I don’t f****** want it!”

Manager: “I’m sorry, sir. I told you as soon as I found out. If you like, I can offer you a refund, or you can have something else.”

Customer: “F****** h***. Can’t you do anything right?! I’m not going to f****** wait for my d*** food.”

Manager: “I’m sorry, sir; it’s not my fault. I’ve given you the option of getting a refund if you’d like one.”

Cook: *yells to manager* “The [food item] is ready!”

Manager: “I’m really sorry about the wait, sir, but your food is ready! Would you like it?”

Customer: “No, just give me my f****** money back.”

Manager: “It’s ready though. Wouldn’t you rather—”

Customer: “I want my f****** money! This has been terrible service with your f****** smug tone and inconsiderate attitude. You think you’re better then me and can just f****** act that way!”

Manager: “I’m sorry you feel that way; have a nice day.”

Customer: “Yeah, yeah, f*** you.” *stomps out with his money*

Manager: *to me* “I’m going for a smoke.”

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Abusing Wages

| Right | July 25, 2013

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Filed Your Complaint

| Right | July 25, 2013

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Have Your Cake And Eat It

| Canada | Right | July 25, 2013

(I am working the counter at a bakery. An older customer comes up to order.)

Customer: “Hi, can I get a chocolate croissant and red velvet cupcake please?”

Me: “Oh, good choices! The red velvet cupcake is my favorite. I was actually going to get one on my break.”

(I go to grab his order, and realize there’s only one cupcake left.)

Me: “Lucky you, you got the last one!”

Customer: “Oh… are you sure you don’t want it? I can get something else.”

Me: “It’s okay, sir; that’s just the luck of the draw I guess.”

(He reluctantly accepts. Once he pays for his food, he takes the cupcake and puts in on the counter.)

Customer: “For you, my dear.”

Me: “What? No sir, it’s really okay. I can always get one tomorrow!”

Customer: “Well, I’m leaving it on the counter and walking away. What you do with it is up to you. Have a good day!”

(True to his word, he leaves the store. I have to say it was the best cupcake I ever had!)

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Job Unap-para-ent

| Salt Lake City, UT, USA | Right | July 25, 2013

(I am a paralegal. Paralegals are trained in the law, but they are not lawyers, and are prohibited from giving legal advice. I am also a young woman. I am helping two elderly clients when this happens.)

Me: “Hello, clients! I’m the attorney’s paralegal, and I will be assisting today.”

Client: “Oh, I see. So…”

(The client proceeds to ask a question that would clearly be the practice of law if I answered it.)

Me: “We’ll have to ask the attorney on that one. That goes out of scope for me as a paralegal.”

Client: “What do you mean? I thought you were just like him! Why can’t you answer my questions?”

Me: “I’m a paralegal, sir, not a lawyer.”

Client: “Oh. I thought that was what they called lady lawyers… paralegals.”

Me: “Um, nope. Paralegals do a lot of legal work, we set appoints, do research and writing, and a good deal of interviewing, but we don’t represent people in court or give legal advice.”

Client: “SO you’re basically a glorified secretary?”

(I breathe a deep sigh, as I have a two year degree in legal studies.)

Me: “If that helps you understand it, then yes, I suppose so.”

(Note: A paralegal is NOTHING like a secretary. NOTHING.)

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