Passed The First Test

| Baltimore, MD, USA | Awesome Customers, School

(I work at a non-profit agency that runs licensing examinations for a certain profession. When you take our exams, you have a certain amount of time to pass all sections, and if you wait too long to retake a failed section, you end up having to take all parts again. In my time at the job, I’ve had a number of callers who waited too long, and when they find out they have to retake everything, without exception they have gone ballistic. I am taking a call from a young lady with questions about her exams.)

Caller: “Yes, I have some questions about my exams. I failed one section two years ago and want to see about retaking it.”

Me: “Well, let me look up your information.”

(I take her name and look her up in our system.)

Me: “Well, ma’am, you need to do [module] to reactivate your eligibility for the exams. But I’m sorry to tell you that you’re outside your eligibility period, and need to retake the entire exam, rather than just the portion you didn’t pass.”

(I am cringing at that point, waiting for the screaming and crying I’ve always experienced when breaking that news.)

Caller: “Really? Well, that’s annoying, but if I gotta, I gotta, right?”

Me: “Uh… really?”

Caller: “Well, yeah. I waited too long; I do it over again, right? It’s a pain, but it’s what I have to do, right?”

Me: “Ma’am, thank you SO much for being reasonable! I’ve had others in the same position as you and when I’ve broken the news to them, they’ve bitten my head off!”

Caller: “Why would they? It’s not your fault!”

Verbose On Verbs

| Dayton, OH, USA | Language & Words

(At our store we have a policy where we greet every guest we can.)

Me: “Good evening, sir. How are you doing today?”

Customer: “I’m doing alright. How about you?”

Me: “I’m doing well.”

Customer: “No, you’re not.”

Me: “Excuse me, sir?”

Customer: “You’re doing ‘good,’ not ‘well.'”

Me: “As you say, sir. Is there anything I can help you with?”

Customer: “Yes, you can start speaking proper English!”

(At this point the customer is starting to become visibly upset and starts making a scene.)

Me: “I can assure you, sir, that there is nothing wrong with my grammar. ‘Good’ is a word that can be used in conjunction with copular verbs. ‘Well,’ on the other hand, is an adverb, and in the context of the sentence ‘well’ would be the correct choice.”

Customer: “Cop… ad… what? You don’t know what you’re talking about! You’re just a work drone!”

Me: “Would you like to see my master’s degree in English and creative writing?”

(The customer stammers a bit more and becomes very sheepish.)

Me: “Now, is there anything I can help you with?”

Customer: *embarrassed* “The ribs on sale?”

Me: “Right over there on the end-cap. I hope you have a pleasant evening!”

Polite Touch

| St.Louis, MO, USA | At The Checkout, Family & Kids, Theme Of The Month, Top

(I am working the register when a young girl of about four or five approaches.)

Little Girl: “Excuse me, but do you sell bottled water?”

Me: “We sure do sweetheart; it’s right by the self check out.”

(The little girl walks over to the coolers and grabs a water. She stops by her mother who is nearby in an aisle and then comes back to me.)

Little Girl: “I told my mommy I was feeling a bit dehydrated, so she said I can buy this.”

Me: “You sure can! That will be [total].”

(She hands me $2, and I hand her her change.)

Me: “Thank you for being so polite; enjoy your water!”

Little Girl: “You’re welcome, ma’am. My mommy says you should be polite to people because it makes them happy, and I like to make people happy.”

(She certainly put a smile on my face for the rest of the night!)