An Open And Shut Reason

, | USA | Crazy Requests, Food & Drink, Religion

(Our restaurant is open 24 hours a day, and only closes for two days every year. One day in the middle of summer, we unexpectedly close for the day and open the next morning.)

Me: “Good morning, how can I help you?”

Customer: “Well you can get me the [meal] that I couldn’t get yesterday morning because you guys were closed!”

Me: “I’m sorry for the inconvenience, sir. Your total will be [total].”

Customer: “Well I think I should get it for free since you guys were closed. I mean, what was so d*** important you had to close in the middle of summer? What about all the people who need coffee before work and need to buy lunch?”

Me: “I can get the manager for you, but I highly doubt she will give you your meal for free.”

(I call the manager over and the customer explains again why he thinks his food should be free.)

Manager: “Sir, I know it was inconvenient for you and all our other customers, but the store was closed yesterday so we could attend a funeral for a beloved coworker that passed away two days ago. If you want compensation for the inconvenience you will have to take the matter up with God.”

(The customer doesn’t bother paying and just leaves the store. Thankfully, the majority of our customers are much nicer about the whole ordeal.)

Have A Heart (Attack)

| SK, Canada | Bad Behavior, Crazy Requests, Health & Body, Top

(I work at a walk-in medical clinic located in a shopping center. It is about 20 minutes before closing and as a result, it’s only the doctor and I working. A man walks in complaining of chest pain, and goes into full cardiac arrest. I am in the back assisting the doctor for approximately 10 minutes as he stabilizes the patient and the paramedics arrive. Once the paramedics take over, I head for the front desk. There is a patient waiting.)

Patient: “About d*** time! I have been waiting for five minutes!”

Me: “I am sorry, ma’am. We had a patient in full cardiac arrest and the doctor required my assistance.”

Patient: “That’s no excuse for bad service. I shouldn’t have had to wait that long. Now, I want to see a doctor.”

Me: “Unfortunately, the doctor will be leaving with the patient and paramedics to go to the hospital. We have to close a few minutes early.”

Patient: “This is ridiculous. I have a sore throat and I need to see a doctor. I demand I be seen before the doctor leaves. Whoever else can wait; I am leaving on a trip tomorrow, and must be seen today.”

Me: “Ma’am, emergencies take precedence. A heart attack beats a sore throat. You either have to come back tomorrow, or seek care elsewhere.”

Patient: “I don’t care about your excuses! I am a busy, important person, and need to see a doctor now!”

(I have lost all patience. I am about to throw her out, when the paramedics start wheeling out the cardiac-arrest patient on the gurney, followed by the doctor.)

Patient: *still yelling* “There, the doctor is right there. He can see me before he takes care of that lazy guy!”

Doctor: “Tell you what: have a heart attack right now, and I will be happy to assist you. Otherwise, get your insensitive a** out of my clinic and don’t ever come back.”

(The customer storms out, but actually tries to come back the next day. She is refused. The man makes a full recovery and sends flowers, gift cards and thoughtful notes to both the doctor and me for the help.)

The Light In A Polite Lite World

| CT, USA | At The Checkout, Awesome Customers, Family & Kids, Theme Of The Month

(I work at a convenience store with a pharmacy. I’ve been working there for just about a year, and have given up completely on meeting a customer who’s nice to me. While I’m ringing people out, a boy about the age of eight or nine walks up to my register by himself.)

Boy: *places Xbox live card on the counter* “Just this, please.”

Me: “Sure.”

(I ring him up and give him his total. It’s about $20.)

Boy: “I’m sorry; I have about $15 in cash, but the rest is in quarters. Is that okay?”

Me: *smiling* “That’s fine. Now I won’t need quarters later.”

(The boy smiles and counts out his change. I finish the transaction and hand him the receipt with his card.)

Me: “There you go. Have a nice day.”

Boy: *smiling politely* “Thank you very much. You have a nice day too!”

(He waves and smiles as he walks out. That boy restores my faith in humanity. He is now a regular at our store and I always love seeing him, still as polite as ever!)