Talking To Private Line

| OH, USA | Right | December 9, 2013

(I am a customer service representative for a big phone company.)

Me: “Thank you for calling [Phone Company]! My name is [Name]! Is the phone number you’re calling in reference to [Phone Number]?

Caller: “Yes.”

Me: “Great! And how can I assist you today?”

Caller: “I am just calling to warn you. I have an army ready to take down [Phone Company].”

Me: “Uhm… okay. I’m sorry? Is there a problem I can help you resolve?”

Caller: “No! I don’t want your help. I know how you people are. You’re all after one thing. Money. You’ve charged my bill like crazy. ON. PURPOSE. We are going to take you down!”

Me: “I’m sorry that you’re having a billing issue sir. I’m sure I can fix it for you. I’m taking a look at your bill right now—”

Caller: “I don’t want your help! I have friends in the government!”

Me: “Sir, I’m not sure what the issue is. What can I do to help you?”

Caller: “Tell your boss. And your boss’s boss. I’m going to take you down! You think you can cheat me!?”

Me: “No… sir?”

Caller: *hangs up*

1 Thumbs
1,121
VOTES

Meeting The Evil Stepmother

| USA | Right | December 9, 2013

(I am visiting my grandparents for the holidays. It’s the day after Christmas. My family all go to the movies. Because I am the only kid, I go to go see Tangled. My parents and grandparents go to see an R-rated movie. Even though I am sixteen at the time, I love Disney. I am sitting in the middle row waiting for the movie to start, when an older customer and her grandchildren come in.)

Customer: *snorts* “You should be ashamed of yourself! Someone your age seeing a Disney movie by yourself!”

Me: “You are never too old to see a Disney movie. Besides, it’s not any of your business what I watch.”

(The customer stomps off, taking her grandkids to the front row. I roll my eyes. Then another customer walks up to me.)

Other Customer: “She was rude, huh? Just so you know, I am 38 years old and I love Disney. I came here by myself because my sons would not come with me. Do you mind if I sit by you?”

Me: “Of course!”

(The other customer and I talk about all our favorite Disney movies. We both very much enjoyed the movie, even if the grandmother was turning around to glare at us during the whole movie!)

1 Thumbs
2,127
VOTES

And The Children Shall Lead, Part 2

| USA | Right | December 9, 2013

(I am a 33-year-old woman managing a local fast food restaurant. I love what I do, and take pride in my job and my restaurant. I also happen to be only five feet tall.)

Customer: “Hi. I want to order catering for a party I am having tomorrow.”

Me: “Well, we typically need more notice to do a catering order. How many people are you expecting?”

Customer: “Something like 120.”

Me: “We usually can’t do something that large on such short notice, but let me see—”

Customer: “You know what? Let me talk to the manager so I don’t have to be here all day!”

Me: “Ma’am, I am the manager. I’m not saying we can’t do it for sure. I just want to see if we have the staff scheduled, to see if I can pull this off for you.”

Customer:You are the manager? What are you, like 16? How young can you be to be a manager at [Restaurant]? They really need to start caring about their restaurants and hire some adults to run this place! I mean, it’s just kids around here! How are you supposed to run a business without any adults around?”

Me: “Ma’am, I’m in my 30s, married, and have children old enough to almost work here themselves.”

Customer: “OH! You are SO LYING! How old are you REALLY?”

(I pull out my driver’s license, covering my info with my thumb, all but my birthdate.)

Customer: “Um.. uh… Sorry. You.. uh.. you… you don’t LOOK your age.”

Me: “I’ll take your shock as a compliment. Now, let me look to see if we have the staff to make your party happen.”

(I check. We did. We pulled off her party the next day.)

Related:
And The Children Shall Lead

1 Thumbs
1,582
VOTES

5 Festive Stories of Unseasonable Customers!

Not Always Right | Right | December 8, 2013

Weekly Roundup: 5 Festive Stories of Unseasonable Customers! In this week’s roundup, we celebrate the start of the holiday season with five Christmas and Holiday-themed bad customer stories!

  1. The Karate Kid: Christmas Special (3,515 thumbs up)
  2. Waxing Lyrical About Christmas Kindness (2,743 thumbs up)
  3. Santa Vs Jason (1,266 thumbs up)
  4. Little White Lies On Little White Christmases (3,715 thumbs up)
  5. Hard-To-Please-Her Scrooge (1,736 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

There’s A Funny Upside (Down) To This

| Santa Barbara, CA, USA | Right | December 8, 2013

(I work for a computer retailer. A customer brings in a system he bought about an hour before.)

Customer: “Yeah. I want to return this computer. The CD-drive isn’t working.”

Me: “Not working? How so, sir?”

Customer: “Discs don’t fit inside it.”

(I hook up the machine to a monitor setup we have, open the disc tray, and it reads the CD I put in just fine.)

Customer: “Wait, the computer looks different now!”

Me: “Different? Sir, this is an Apple. They look pretty much the same all the time.”

Customer: “No. The symbol on the side there! It’s upside down.”

Me: “It’s an Apple, a leaf and an apple with a bite out of it.”

Customer: *embarrassed* “I… put it on the floor upside down, didn’t I?”

1 Thumbs
1,289
VOTES
Page 1,875/3,914First...1,8731,8741,8751,8761,877...Last
« Previous
Next »