Can’t Get A Handle On The Situation

| NB, Canada | At The Checkout, Language & Words

(We sell brooms and mops, but we also sell a variety of replacement broom handles and broom and mop heads, all of which fit with each other. I get called to the cash for customer service.)

Customer: *in French* “Yes, my father was in here yesterday and bought me five mop handles, but he never brought the mop heads.”

(I figure he left them behind at the cash, and the customer has come to retrieve them. She hands me her receipt, and I see he only paid for the mop handles, not the heads. She cuts me off before I can speak.)

Customer: “Yes, so I can’t really do much without the mop heads you know. Somebody should have told him. I’m going to need the mop heads.”

(I realize that the customer thinks they come together, and wants me to correct ‘our mistake.’ She cuts me off again, speaking to her friend in French.)

Customer: *in French* “I don’t think this girl understands a word I’m saying. This store is unbelievable. Their manager doesn’t even know what I’m talking about. I should—”

Me: *in perfect French* “Yes, ma’am, I understand perfectly. Your father came in yesterday and bought you five mop handles, but forgot to buy mop heads to go with them. That is unfortunate, given that you had to come back today to buy them. However, as they are sold separately and do not come together, and customers often buy one or the other as replacements, my cashiers would have had no reason to believe that he had forgotten to pick them up or remind him. If you would like to buy some mop heads, I can show you exactly where they are; just follow me.”

(The customer turns bright red, and her friend turns away trying to hide her laughter.)

Customer: “Oh, uh… no it’s okay, thank you. I’ll find them myself. Thank you.”

(The customer practically ran away to the cleaning department, paid for her mop heads without ever making eye contact with anybody, and left quickly. I’ve never seen her since.)

October Themed Story Giveaway: Liars & Scammers!

Not Always Right | Announcements, Liars & Scammers, Theme Of The Month
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PS: Congratulations to a lucky reader for winning September’s Themed Story Giveaway, which featured stories about Young Customers. The winning submission: Veteran Veterinarian (1400 thumbs up).

PS #2: winners will be announced the first Wednesday of every month. Next free t-shirt gift certificate: Wednesday, November 6!

Putting The Sham Into Shampoo

| Tinley Park, IL, USA | At The Checkout, Bad Behavior, Crazy Requests, Money, Top

(I work at a 24-hour store as a cashier. From 7-8 am I am the only cashier on duty. A customer has just dumped two baskets FULL of travel size shampoos, conditioners, body washes, and sunscreens on the belt.)

Me: “Good morning, ma’am.”

Customer: “Yeah, yeah. Make sure you put everything in separate bags.”

(I look at literally hundreds of mini bottles on the belt and my eyes bug out.)

Me: “You mean all the shampoos in one bag, and all the conditioners in one bag?”

Customer: “Of course! You’re not that bright are you? No wonder you get s*** shifts at a crap place like this.”

(At this point, another customer gets in line behind her and I can see his eyes bug out at all of the items as I have to check.)

Me: “Alright, ma’am. That’s $98.74.”

(The customer starts digging through her purse to find her wallet.)

Customer: “I don’t have my wallet, so I don’t have my card.”

Me: “Do you have cash or any other way to pay for the items?”

Customer: “Do you not listen?! God you’re dumb! I don’t have anything!”

Me: “Well, give me a moment. I have to have my manager come over and void out the order.”

Customer: “You really should be nicer to your customers when your manager is around.”

(My manager comes up and voids the order, all the while hearing this customer bad mouth me.)

Other Customer In Line: “Lady, she’s just doing her job and she’s doing it rather well. I would have smacked you by now if you had talked to me that way. And if there is anyone dumb here, ma’am, it would be you who couldn’t even remember to bring your own wallet to the store with you.”

Manager: *to the first customer* “I’ve voided the order, but I will keep all of it at customer service for you today so you can come back and get it later and not have to wait in line again.”

(The customer gives the other customer in line behind her the finger, and huffs before leaving. My manager turns to the other customer in line.)

Manager: “So, how big of a discount would you like today, sir?”

Other Customer In Line: “Just my membership card thanks!” *to me* “You did good!” *grabs a chocolate bar from one of the racks* “Here, have this on me!”