(We have a store credit card which you can pay at any register. I am working in customer service and an older lady approaches.)
Me: “How may I help you today?”
Customer: *shoves her bill towards me* “I just want to pay this ALL off! I told my daughter, I don’t want to owe anything! I just HATE to owe!”
Me: “No problem, ma’am. Let me just process this payment for you.”
Customer: *writing a check* “Yes, I just can’t OWE all this money. I don’t like it!”
Me: “Well, here we go. It’s all taken care of! Now you don’t owe anything.”
Customer: “I forgot to ask. Can I purchase a gift card here?”
Me: “Certainly. I can help you with that!” *starts to ring up gift card*
Customer: “Now, can I put that on my [store] card?”
Okay, the Zombie Apocalypse isn’t really upon us—but it’s hard to think of anything worse, right?
What’s that, you say? Ah, yes, of course—dealing with customers can be much worse!
How much worse? Well, we at Not Always Right are excited to announce our brand-new, upcoming series of customer-related comics. The first is titled, “Reasons Why Dealing With Customers Is Worse Than A Zombie Apocalypse“, and below is a sneak preview of one reason:
We hope you’ve enjoyed this preview. Check back again next Saturday (January 21), when we reveal another portion of our comic!
PS – we’ll be revealing the entire comic on Monday, January 30!
(I have moderate competency in Mandarin Chinese, but it is not apparent because I’m not Asian.)
Me: “Hello! Can I help you find anything today?”
Customer #1: “No, we’re just looking.”
Customer #2: “Just looking.”
Me: “All right, just let me know if you need any help.”
Customer #1: *in Mandarin* “I told her to go away. She doesn’t listen!”
Customer #2: *in Mandarin* “She’s a dumb girl. Just ignore her.”
Me: *in Mandarin* “Hey look, the dumb girl speaks Mandarin.”
(I am a female working drive-thru with a male coworker. We are both able to speak to the customer.)
Me: “Hi, welcome to [shop name]. What can I get for you?”
Customer: “I’d like a [coffee drink] and [sandwich], thanks.”
(At this point, I am busy starting work on the sandwich, so my hands aren’t free to hit the button to respond to the customer.)
Male coworker: “Alright, that will be [price] at the window, please.”
Customer: “What? You sure went through puberty in a hurry!”
(I work with IT issues over the phone. Sometimes, it’s hard to hear the customers clearly.)
Me: “Okay, ma’am, and on your username, was that N as in Nancy?”
Customer: “No, N like knife.”
Me: *jokingly* “So, N like pneumonia?”
Customer: *exasperated* “Yes! I said N as in knife! Jeeze, can you turn up your volume or something?”