Needs To Return Up The River

| IN, USA | Right | January 31, 2014

Customer: “Hi. I’d like to exchange this book for this other one, please.”

Me: “I’m happy to help. Was there a problem with the book you’re returning?”

Customer: “No. It just wasn’t the right one.”

Me: “All right. Do you have your receipt?”

Customer: “No. I bought it online.”

Me: “Oh, I see. May I have your name, please?”

(The customer tells me her name and I pull up our store’s order records on the computer.)

Me: “I’m sorry; I don’t see anything on our records under your name. Did you order the book on someone else’s account, perhaps?”

Customer: “No. I definitely ordered it myself.”

Me: “Hmm…”

(I try everything I can think of to find a record of the transaction. After about five minutes of fruitless searching, the customer pipes up.)

Customer: “Does it make a difference that I ordered it on Amazon?”

Me: “…I’m sorry. What?”

Customer: “I bought this on Amazon. I was kinda hoping you could just take this one that I got and give me this book off your shelves.”

Me: “…No, ma’am. It doesn’t work like that.”

Customer: “Why not? I come in with a book, I leave with a book. You lose a book and gain a book. It all works out in the end.”

Me: “Ma’am, you have to actually buy a book from us to return it to us.”

Customer: “Oh, really?”

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Foiled His Plans

| OH, USA | Right | January 31, 2014

Customer: “I need some paint for my trailer.”

Me: “Okay. What material is it made from? I’m assuming metal?”

Customer: “No. It’s aluminum.”

Me: “Aluminum is a kind of metal, sir.”

Customer: “No, it isn’t! Aluminum doesn’t come from underground!”

Fire Breathing Dragon

| Salem, OR, USA | Right | January 31, 2014

(I work at a pet cremation place. I pick up a call.)

Caller: “Hello. Is this [Business Name]?”

Me: “Yes, it is. How may I help you?”

Caller: “Well, my son’s lizard just passed away. He’s quite upset over it and was wanting to get it cremated. Do you cremate bearded dragons?”

(I can hear her son crying in the background.)

Me: “Yes, we do. So long as the animal fits in the ovens, we’ll cremate them. I’m sorry about your son’s lizard. How old is he?”

Caller: “My son’s 15, but he’s autistic, and this lizard was his best friend.”

Me: “I’m very sorry for him.”

Caller: “Thank you. Would it be possible to bring the lizard in today?”

Me: “Yes, if you can bring it by about 2:00 pm.”

Boy: *overheard* “Mom, he’s breathing!”

Caller: *not listening to him* “That’s nice, honey.” *to me* “Should we bring the lizard in a box? We have him in a tissue box now.”

Boy: “See, mom?”

Caller: “Oh s***! F****** h***! He just thrust the lizard into my face and it’s moving! What the h*** did you do, [Boy’s Name]!?”

Boy: “I flipped him over to check his pulse and he started moving. He isn’t dead!”

(I can hear the boy laughing now, and talking to the lizard.)

Caller: “Apparently the lizard isn’t dead, and we won’t be bringing him in. Sorry for wasting your time. Have a good day.”

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Time Waits For No Chinaman

| TX, USA | Right | January 31, 2014

(An older customer approaches my cash register.)

Customer: “Did you know that all the reality TV shows you watch today are 35 years old?”

(I look up to see if he was joking as some people with odd senses of humor come in my store. He isn’t.)

Customer: “Yeah! Five years ago I created a virus that turned all the TV transponder clocks back 50 years to 2008. At my old house, I received a TV station from China that was all in English and they said that the year was 2100. If you believe that the year is actually 2014 you are sadly mistaken.”

(I am still speechless. I don’t know if I should mention the inconsistencies in the time that it actually is or is not, so I just ring up his purchases. After the customer leaves, the next customer approaches.)

Next Customer: “It is kind of a scary thought that that man is allowed to operate a motor vehicle!”

Me: “Yeah. I figured I shouldn’t tell him that I have actually lived in China and we pretty much agree on what year it is.”

(The man’s purchases: two Neil Diamond cassette tapes easily over 30 years old. Maybe he was stocking up for the next time he releases the virus again!)

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A Nice Hot Cup Of Karma

| UK | Right | January 31, 2014

(I work in a small sandwich shop owned by my parents. We are famous locally for giving great value for money. It is Saturday morning and I am on my own. A customer walks in.)

Me: “Good morning, sir. How can I help you?”

Customer: “How much is a tea?”

Me: “£1.”

Customer: “And how much do you get?”

(I am a little taken aback by this, but I show him a cup. It’s roughly the same dimensions as a standard mug.)

Customer: “That’s f****** ridiculous! Are you trying to f****** rip us all off!?”

Me: “I’m sorry, sir, but I don’t know what to say. We have the cheapest tea in the area that uses proper milk. I don’t make the prices!”

(At this point a regular walks in.)

Customer: “I don’t care! You don’t f****** know anything. Get me your godd*** manager. Do you know who I am?”

Regular: “Excuse me? You shouldn’t swear at her, or call her stupid. She’s been serving me for a year now and she’s never let me down once!”

Customer: *not looking at him or paying much attention* “Yeah, whatever, mate. Who the f*** do you think you are?”

Regular: “Your boss’ husband.”

(The customer turns, finally notices who the regular is, and runs out. I thank my regular by giving him a free plated breakfast. It later turns out that the customer was fired, ironically for poor customer service!)

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