Acting Irregular

| CA, USA | Right | September 5, 2013

(I’m working at a popular coffee store, and it is my second week on the job. A regular comes in during the morning rush.)

Me: “Hey, good to see you! What can I get for you?”

(The customer gives me a very dirty look.)

Me: “Um… can I get a drink started for you?”

Customer: “You don’t remember my drink?”

Me: “…what?”

Customer: “You don’t remember my drink? I come in here everyday! You should remember my drink!”

Me: “Oh, I’m so sorry that I forgot. Silly me! It’s just that I get an awful lot of customers in here, and I’ve been working since 4 am, so I’m just so forgetful. But if you can just remind me, I’ll have that drink right out for you.”

(The customer turns bright red, orders his drink, pays, and leaves the register. The next day I’m working again, and he comes in right on schedule.)

Me: “Ah, hello! The caramel latte with light foam, yes? I’ve written it up, and they’ll make it for you soon. That’ll be [price].”

(The customer silently pays for his drink, and puts a $5 bill in the tip jar.)

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Getting Owned By The Owner, Part 3

| Milwaukee, WI, USA | Right | September 4, 2013

(I work at a gas station. A construction company has accidentally knocked out our power. After getting the store closed up and the closed signs are posted to the doors, we wait for the power to be restored. A customer parks her car at the gas pumps, walks to the entrance, and pounds on the door.)

Me: “I’m sorry; we’ve experienced a power outage and we’re closed for a few more hours.”

Customer: “I need to get gas.”

Me: I’m sorry, but as I said, we’re closed at the moment. I hate to do it, but I have to send you to the gas station across the street.

Customer: “Don’t you have a key to the register? Why can’t you take my money and let me get my gas? Everybody else does it manually.”

Me: “Ma’am, I’m sorry, but you don’t seem to understand. Without electricity, the gas pump won’t work. I wish we could help you, but we can’t right now.”

Customer: “Well, I know the owner of this store personally. And you can tell him I am very dissatisfied with the service from his employees. He won’t like this at all.”

Me: *smiling* “Ma’am, he’s actually right here, and you can speak with him yourself.”

(I step aside, and the owner of the store, who has been listening, walks to the front door.)

Owner: “I’m sorry, but who are you? The power is out right now and we’re closed!”

(The owner pulls the door closed, locks it, and walks away from the very embarrassed customer.)

Related:
Getting Owned By The Owner, Part 2
Getting Owned By The Owner

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Doesn’t Read Sign Language

| AK, USA | Right | September 4, 2013

(It’s my first day in a small drive through coffee shop; another employee is also working. A customer drives up and orders two drinks, which are promptly made. When I give her the total, she tries to hand me a card. We only take cash, and have three signs placed on and around the window saying so.)

Me: “I’m sorry; we only take cash.”

Customer: “You didn’t tell me that! I don’t have any cash!”

(My coworker steps in.)

Coworker: “There is an ATM located behind you at the liquor store, and one at the gas station two buildings down. We will be happy to keep your drinks warm, until you return.”

(The customer glares at us and zooms away. I’m pretty sure that she’s not going to be coming back. About 20 minutes later though, she zooms back up at my coworkers window.)

Customer: “Can I have my drinks now?”

Coworker: “That will be $8.25.”

Customer: “You know, you should tell people that you only take cash!”

Coworker: “Actually, we have three signs around the window, if you’ll notice.”

Customer: “Well, people won’t notice a sign; you need to tell them!”

Coworker: “Here is your change; thank you.”

Customer: “What is your manager’s phone number? I’m going to tell them about this!”

Coworker: “It’s right here on this sign.”

(My coworker points a sign next to the big ‘Only Cash’ sign. I’ve been finishing an order right next to my coworker, and the customer turns to me.)

Customer: “You wipe that smile off your face! You think this is so funny, don’t you!? Well, I’m going to tell your manager!”

(Later, the owner calls to have us listen to the lady’s voicemail. She basically blows the entire situation up, saying that we had been really rude, and that I had been… laughing manically. Yes, “manically.”)

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Bambi: Unrated Version

| Jacksonville, FL, USA | Right | September 4, 2013

(I am babysitting my eight-year-old neighbor. They have just recently bought a guinea pig, and I am holding him.)

Girl: “My friend Chloe has a pet bunny.”

Me: “Oh really? What’s its name?”

Girl: “Humper.”

Me: “What?!”

Girl: “Yeah, her bunny’s name is Humper!”

(I am a bit confused, but then it dawns on me.)

Me: “Um, I think you meant to say Thumper.”

Girl: “Oh! Yeah, that’s what I meant. The bunny’s name is Thumper!”

(By this point, I am cracking up.)

Girl: “What’s so funny?”

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Some Customers Are Like Pulling Teeth

| MD, USA | Right | September 4, 2013

(My boss has informed me that his best friend has unexpectedly died, and that he will need to cancel his appointments for the next two days. I’m currently on the phone to a patient who is notorious for being difficult.)

Me: “Hello, this is [me] calling on behalf of [dentist]. I’m calling to inform you that due to unfortunate circumstances, [dentist] will have to cancel your appointment for Friday. I do apologize for the inconvenience, but would you like to take the time to reschedule?”

Patient: “Seriously? This is unacceptable. I’ve already cleared my schedule just so that I can be there. What is so d*** important that he can just cancel my appointment?”

Me: “Well, sir, [dentist] will be taking time off to attend a funeral out of state. Again, I apologize for the inconvenience. I do have an opening two weeks from today. Would that work?”

Patient: “No, no, I’ve already agreed to meet with my clients all that week. See, my time is actually worth something; I can’t just cancel on my client’s last minute like [dentist]. Honestly, how does he expect to stay in business if he cancels on his patients like this?”

Me: “I’m sorry, sir. I’ll be sure to tell [dentist] that the next time one of his life-long friends unexpectedly dies, that he should be more considerate of his patients.”

Patient: “See that you do!”

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