When Contact Information Is Not Contact Information

| WA, USA | Bizarre, Extra Stupid

Me: “Good morning, this is [my name]!”

Customer: “Yeah, your resolutions team never called me back. I was told you would call me in two business days, and it’s been almost a month!”

Me: “Well, it looks like the resolution team closed out this issue due to lack of communication from the customer.”

Customer: “They never tried to f****** call me! I’d know if they’d tried to call me!”

Me: “I show that a resolution team agent called you on [date], [date], and [date]. Were you out of town maybe?”

Customer: “Did they call [phone number]?”

Me: “Yes, that is the number you provided for contact in the order.”

Customer: “Well, we don’t answer the phone!”

(There is a long silence.)

Me: “I also show that the resolution agent attempted to contact you by email on [date].”

Customer: “Did they send it to [email address]?”

Me: “Yes, that is the contact email listed in the order.”

Customer: “Oh, she doesn’t speak English, so she just deletes everything that’s not in Spanish.”

Me: “So, how were we supposed to contact you since you didn’t provide us with any alternate contact information?”

*click*

Chose A Bad Example For A Bad Example

| AL, USA | At The Checkout, Bigotry, Family & Kids, Top

(Customer #1 is a young woman, with two children under the age of three. Customer #2 has a daughter around age 12. Customer #1 is checking out.)

Customer #2: “How can you live with yourself? Having two children at your age? You’re a disgrace! I bet my tax dollars are paying for those groceries! People like you shouldn’t be allowed to shop here. You’re a bad example for my daughter!”

Customer #1: “Not that it’s any of your business, but I’m 27. I went to a private college with a scholarship, graduated, and then became a kindergarten teacher. After teaching for two years I got married, then had kids, and my husband makes enough saving lives as a firefighter and a paramedic that I am able to stay at home with our kids. Now if that’s being a bad example for your daughter, I would love to see what you consider a good example!”

Customer #2: “Uh, well you didn’t look old enough to… um…”

Customer #1: “I’m going to take that as compliment that living right has kept me looking young.”

This Round He Lost (In Translation), Part 3

| Cabazon, CA, USA | Crazy Requests, Top, Tourists/Travel

(Our mall is a big tourist destination. They don’t often speak English, and occasionally have translators. They are also notorious for wanting ‘new’ items ‘from the back’, even if the item is brand new.)

Me: “Hello, sir, what can I help you find?”

(The customer looks at me confused, then to his translator, who tells him what I said. The translator responds to me.)

Translator: “He would like this dress shirt in his size.”

(I measure the man, and get his dress shirt size from the wall. He removes the tissue paper, cardboard, and plastic clips that all new shirts come with. After looking at it, he drops it on to the ground.)

Translator: “He says he likes it. Can you get him one?”

Me: “So, he doesn’t want that one?”

Translator: “It’s for a gift; he wants a folded one. This one is dirty.”

(I notice an assistant manager is behind me, waiting to see if I need them to step in.)

Me: “I didn’t see anything on it when I pulled it out, but if it’s damaged, I can have a manager approve a discount for you?”

Translator: “No. He only wants a new one. He says it’s ‘ruined’ now.”

Me: “Alright, let me go see what I can do.”

(I take the shirt for reference and go to the back. I refold his shirt, exactly as they are packaged, and take it back.)

Me: “How about this one?”

(The customer looks very happily at me, and says thank you several times before wandering off to the register.)

Manager: “Was that the same shirt?”

Me: “Yep.”

Manager: “Did you clean it with a lint roller or something?”

Me: “Nope, but two can play at the bull-s*** game.”

Related:
This Round He Lost (In Translation), Part 2
This Round He Lost (In Translation)