Charged Up With Anger–If Nothing Else, Part 2

| WI, USA | Right | September 12, 2013

(I work at a retailer where we frequently sell and install car batteries. I am currently installing one with the customer constantly looking over my shoulder.)

Me: “Sir, one of these bolts is stripped; I will have to replace it or the car will not start.”

Customer: “I’m sure it will be fine.”

Me: “But, sir—”

Customer: “JUST LEAVE IT!”

(I finish hooking up the battery and the car does not start just as I told him.)

Customer: “Oh you really f****** up! You just ruined my wife’s $60,000 truck! I need to get an emissions test done; now it’s going to fail. Do you even know what the f*** you’re doing?”

Me: “Sir, there is nothing wrong with the truck. Like I told you earlier, the bolt needs to be replaced. I’ll be more than happy to do it free of charge.”

(I begin replacing the bolt silently, all while he is screaming and questioning my intelligence. I finish and the car starts up immediately.)

Customer: “YOU KNOW WHAT!? You don’t know what you’re doing; I don’t want your battery anymore! Put my old one back in; I’m going to the dealer!”

(At this point I’ve heard enough, and politely oblige and quickly go back in to help another customer who has been patiently waiting. 30 seconds later, my original customer rushes back into the store.)

Customer: “YOU DUMB-A**! My car won’t start! I knew you had no idea what you’re doing! And now my $60,000 truck is ruined because of your stupidity!”

Me: “Sir, your car isn’t starting because you told me to put your dead battery back in, after I had it running with the new one. Now this customer has been waiting patiently; I will gladly help you after I help this gentleman.”

(The original continues to have a fit in front of all the other customers, insulting me and my intelligence. I turn to the next customer.)

Next Customer: *in a very cheery voice* “Hi, how are you today!?”

Me: “Oh, I’m just wonderful. What can I do for you today?”

(The next customer looks at the angry original customer, then back at me with a huge grin on his face.)

Next Customer: “Yes! I have truck outside that needs a battery. Would you mind installing it for me?”

Original Customer: *lets out a moan of disgust, and storms out*

Related:
Charged Up With Anger–If Nothing Else

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A Whole New World

| NC, USA | Right | September 12, 2013

(I’m spending the summer with my grandmother in a small southern town, but I’m from Connecticut.)

Me: “Hello, I’m [name]. I’ll be your server today. Can I start you off with something to drink?”

Customer: *in a thick southern drawl* “What an unusual accent! Where are you from?”

Me: “I’m from New England.”

Customer: “How lovely! I’ve always wanted to go to Europe!”

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Max Pain

| PA, USA | Right | September 12, 2013

Customer: “Thanks for your help. What is your name?”

Me: “My name is Max.”

Customer: “Matt?”

Me: “Max.”

Customer: “Brad?”

Me: “Max.”

Customer: “Jack?”

Me: “Max. M-A-X. Max.”

Customer: “Matt?”

Me: *giving up* “Yes.”

Customer: “Oh, good, I thought I heard you saying ‘Max,’ but that’s not a real name so I figured that I misheard.”

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Marri(age) Dispute

| OR, USA | Right | September 12, 2013

(I am a secretary at a big summer camp. Due to the extended needs of our small children, we only take kids through age 12. I answer a call.)

Me: “Hello, this is [Camp]; how may I help you?”

Mother: “I’d like to register my son for the finger-painting class.”

Me: “That’s excellent. May I just ask your son’s age?”

Mother: “Certainly, he’s 17.”

Me: “…I’m sorry, but I don’t think we can take your son.”

Mother: “Why?!”

Me: “Because we only take children up to age 12, and anyhow, this class is for our five-year-old age group. If you’d like, I can refer you to [teen camp]; they’re better suited to teens.”

Mother: “No! You’re going to take my son! He wants this class!”

Me: “I’m really sorry, but that rule is set in stone. We can’t bend it. Like I said, I can help you—”

Mother: “NO! NO! NO! You sign him up right now or I’ll have you fired!” *to son* “Here, Little Johnny! Tell this b**** to put you in the class!”

Little Johnny: “Yeah, I know the class is for five-year olds. My mom just doesn’t want me to go see my dad. Sorry about that. She’s an idiot. Bye.”

Mother: *in background* “LITTLE JOHNNY! DON’T TELL HER THAT!” *click*

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Intelligence Unplugged

| Pocatello, ID, USA | Right | September 12, 2013

(A customer’s cable box has an error and needs to be reset to correct it.)

Me: “Okay we need to reset your box. We can do that by unplugging it for 15 seconds and plugging it back in.”

Customer: “It’s not plugged in.”

Me: “It’s not plugged in?”

Customer: “No it’s never been plugged in.”

Me: “So it’s not plugged in?”

Customer: “Right.”

Me: “The power light is on right?”

Customer: “Yes.”

Me: “And we have that error message on the screen correct?”

Customer: “Correct.”

Me: “But it’s not plugged in?”

Customer: “Right, it’s never been plugged in.”

Me: “…let’s check just to make sure.”

Customer: “Alright, but you’re wasting my time. This has never been plugged in since you guys hooked it up a few years ago.”

Me: “I understand. Just humor me.”

Customer: “Oh… it is plugged in. What did you want me to do?”

Me: “Unplug it for 15 seconds, and plug it back in.”

(After that it works just fine!)

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