Polite Touch

| St.Louis, MO, USA | Right | September 19, 2013

(I am working the register when a young girl of about four or five approaches.)

Little Girl: “Excuse me, but do you sell bottled water?”

Me: “We sure do sweetheart; it’s right by the self check out.”

(The little girl walks over to the coolers and grabs a water. She stops by her mother who is nearby in an aisle and then comes back to me.)

Little Girl: “I told my mommy I was feeling a bit dehydrated, so she said I can buy this.”

Me: “You sure can! That will be [total].”

(She hands me $2, and I hand her her change.)

Me: “Thank you for being so polite; enjoy your water!”

Little Girl: “You’re welcome, ma’am. My mommy says you should be polite to people because it makes them happy, and I like to make people happy.”

(She certainly put a smile on my face for the rest of the night!)

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Verbose On Verbs

| Dayton, OH, USA | Right | September 19, 2013

(At our store we have a policy where we greet every guest we can.)

Me: “Good evening, sir. How are you doing today?”

Customer: “I’m doing alright. How about you?”

Me: “I’m doing well.”

Customer: “No, you’re not.”

Me: “Excuse me, sir?”

Customer: “You’re doing ‘good,’ not ‘well.'”

Me: “As you say, sir. Is there anything I can help you with?”

Customer: “Yes, you can start speaking proper English!”

(At this point the customer is starting to become visibly upset and starts making a scene.)

Me: “I can assure you, sir, that there is nothing wrong with my grammar. ‘Good’ is a word that can be used in conjunction with copular verbs. ‘Well,’ on the other hand, is an adverb, and in the context of the sentence ‘well’ would be the correct choice.”

Customer: “Cop… ad… what? You don’t know what you’re talking about! You’re just a work drone!”

Me: “Would you like to see my master’s degree in English and creative writing?”

(The customer stammers a bit more and becomes very sheepish.)

Me: “Now, is there anything I can help you with?”

Customer: *embarrassed* “The ribs on sale?”

Me: “Right over there on the end-cap. I hope you have a pleasant evening!”

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One Sandwich, Hold The Plural

, | Stillwater, OK, USA | Right | September 18, 2013

(I am working at a very popular fast food place. I am very sick, and have tried to call in, but as we were short-handed, I am asked to come and just work the lunch rush. Since the lunch rush is over, my manager tells me to help the last two customers, who appear to be construction workers, and then I can go home. I smile brightly despite feeling like crap.)

Me: “Hi, what can I get for you?”

Customer: “I want [sandwiches]!”

(I am confused, as he pluralizes the word and doesn’t specify the number of sandwiches.)

Me: “Sure, how many would you like?”

Customer: *glaring* “I… want… ONE… [sandwich]. Do you understand? ONE… [sandwich].”

Me: “Sure, sorry for the misunderstanding. It’s just usually when someone pluralizes a word, that means they want more than one. Would you like the meal, or just the sandwich?”

Customer: “I said ONE [sandwich]! I don’t want the d*** meal!”

Me: “Okay, no problem. Would you like anything else?”

Customer: “Yeah, give me a small fry and an orange juice.”

Me: “Sir, it would actually be cheaper for you to just get the meal, which comes with a medium fry, and then you could still get orange juice as the drink.”

Customer: “I said I don’t want the meal! Are you stupid?”

Me: “No, sir, just trying to save you money. But that’s fine. Your total is [total].”

(His total is a couple of dollars more than how much the meal would have been.)

Customer: “Wait. How much would the meal be?”

Me: “Just one moment, and I’ll total that up for you.”

(I press a few buttons, canceling out his order, and replace it with the meal with an orange juice.)

Me: “Your total doing it that way is [new total].”

Customer: “Huh. I guess it is cheaper. I’ll do that instead.”

(The customer pays, and I help the next customer in line, who is apparently one of his coworkers. This one is much nicer than the other one, and even says please and thank you. I get off work and go to change out of my work clothes so I can walk home. On my way out of the bathroom, I’m stopped by the two men.)

Customer: “Listen, I’m really sorry for how I treated you. There was no excuse for that. I’ve just had a really bad day.”

Me: “It’s okay, sir, really.”

Customer: “This is for you.”

(He hands me an apple pie, which he had apparently gotten after I had gone into the bathroom to change.)

Customer: “Your manager tells me that you are sick today, and still came in. I never would have guessed you weren’t feeling well. Your customer service is really extraordinary, and I told him so.”

Me: “Thank you so much, sir. I hope you have a much better day from here on out, both of you!”

(They wish me a good day also, and tell me they hope I feel better soon. Somehow, after that, I DO actually feel better!)

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Drugs Can Make You See Things

| Right | September 18, 2013

Vanilla Response

| Right | September 18, 2013

Stood-up-for-an-innocent-employee-at-Wendys-who-was-being-bullied-by-a-customer.-She-gave-us-free-frosties-and-chicken-nuggets.

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