They Are Gnat Worth The Trouble

| Massapequa, NY, USA | Right | October 18, 2013

(I am working in a women’s clothing store. When an item is marked down, we put a red line through the barcode of the tag attached to the piece of clothing. A customer and her daughter in her 20s bring up a dress.)

Customer: “Hi, we found this on the sale rack.”

(I scan it. It comes up full price. Confused, I check the tag; there is a black line through the barcode, instead of a red one. Someone must have marked it down by accident, realized their mistake, and tried to correct it by drawing a black line over the red one, instead of just printing out a new tag for the dress. And then someone else misunderstood the black line and put it on the sale rack anyway.)

Me: “Ah. Okay, so I’m afraid this is actually full price—”

(The two customers’ eyes flash, and I know I’m in trouble.)

Customer: “But this was on the sale rack.”

Me: “I know. I’m so sorry for the confusion. I think what happened is, someone accidentally marked this down, but realized their mistake.” *I show her the tag* “See, we usually put a red line through it; this is black. It came up full price when I scanned it.”

Customer: “Well, that’s false advertising!”

Me: “No, no, it’s not. It was just a mistake someone else made when they put it back. I’m sorry about that.”

(The customer and her daughter exchange a look.)

Customer: “Well, it’s really your attitude that’s the problem.”

Me: *flabbergasted* “What attitude? I’m just explaining what happened.”

(The daughter laughs condescendingly.)

Daughter: “Come on. We don’t have time for—” *she gestures at me with a flick of her wrist* “—this little gnat.”

Me: “I was just—”

(Another customer at the other register chimes in.)

Other Customer: “It’s not you.”

(We all look over. The other customer is looking through her pocketbook for her wallet, but it’s clear she’s talking to me.)

Other Customer: “It’s not you.”

(My customer and her daughter shut up. They leave the dress on the counter and walk away. My manager walks up, and I wonder if I’m in trouble.)

Manager: “What was THAT all about?”

Other Customer: “It wasn’t you. Seriously, they were really mean.”

Manager: “Ah, okay. That’s what it sounded like. Don’t let them get to you.”

(To the other customer, thanks for putting in the good word for me! It made me feel less like a gnat!)

1 Thumbs
1,691
VOTES

A Happy Mood Beats The Mean And Rude

, | USA | Right | October 17, 2013

(At my workplace, I am famous for having a bright smile and cheery voice when speaking to every single customer. Even if it’s been a stressful and long day, I never give up smiling. A regular of mine comes in for her daily coffee and we stop to chat a bit.)

Regular Customer: “So are you on medicine or something? How do you stay so chipper all the time?”

Me: “Actually, I choose to act happy towards everyone. No medication required.”

Regular Customer: “So you are ALWAYS happy, no matter what? That doesn’t sound possible.”

Me: “Well, there are lots of reasons I keep smiling even if I am not having a great day. I know lots of people just need a sweet smile and some kind words to make a terrible day so much better and I like to think that’s what I do. Also, I learned from one of my psychology classes that the action of smiling releases chemicals in the brain that make you happier because the action of smiling is associated with happiness. Finally, when a customer is so persistent on being rude and mean to me it pisses them off when I continue to smile and be happy. It’s funny when they get upset that they couldn’t make me cry!”

(The customer is easily thirty years my senior, probably more. She stares at me in awe.)

Regular Customer: “I want to be like you when I grow up. Have a fantastic day Sunshine!”

1 Thumbs
2,458
VOTES

Purr-haps She Is A Dog Person

| Flint, MI, USA | Right | October 17, 2013

(The store works with an animal rescue agency that comes in on a regular basis for adoption events. A customer is talking to the agency, holding a cat. She grabs me as I walk by.)

Customer: “Excuse me. I have a question, and I know these nice ladies are really pushing for these cats to be adopted, so I’m afraid they won’t be honest.”

Me: “Oh, sure. What can I help you with?”

Customer: “This cat… it’s vibrating. Is that supposed to happen?”

Me: “Yeah, it’s purring. That means it’s happy.”

1 Thumbs
2,540
VOTES

Not Painting A Pretty Picture Of Himself, Part 2

| Sydney, NSW, Australia | Right | October 17, 2013

(I’m a female who works in the paint department. It’s quiet, and a male coworker and I are chatting. He knows nothing about paint. We are approached by an older male customer.)

Me: “Hi, how can I help you today?”

(The customer ignores me, and turns to my coworker.)

Customer: “I need to paint my doors. Do you have animal paint?”

(I try and keep a straight face at this.)

Coworker: “Sorry, sir, I would not know. [My Name] is more than qualified, and can help you.”

Customer: *turning to me, visibly annoyed* “She’s a girl; she wouldn’t know. Okay missy, where’s the animal paint?”

Me: “Sir, what I think you mean is ‘enamel’ paint. There are two types. Water and—”

Customer: *angry* “No, stupid girl! Didn’t you hear me? ANIMAL PAINT! Not whatever you said.”

Me: “Sorry, sir, but we only have acrylic or enamel paint. Maybe you were misled?”

(The customer slams his items on the counter and turns around screaming.)

Customer: “F****** women should stay in the kitchen!” *turns to face me* “ANIMAL PAINT!”

Related:
Not Painting A Pretty Picture Of Himself

1 Thumbs
1,647
VOTES

This Is Why We’re In A Recession, Part 24

| Chicago, IL, USA | Right | October 17, 2013

(I get a call from a customer who is currently $50 overdrawn on her account.)

Me: “Yes that is correct. Your account is overdrawn $50.”

Caller: “What if I cashed one of my checks at the local currency exchange for $50, and came and deposited the cash to cover the overdraft?”

Me: “Unfortunately you couldn’t do that, since that would bring your overdraft to $100.”

Caller: “But the money will be coming from the currency exchange, not my bank account!”

Me: “While the currency exchange is giving you the cash, that check will still be eventually drawn on your account here, thereby overdrawing you another $50.”

Me: “But it’s NOT coming out of my account! It’ll be coming from the currency exchange, so I can cover my overdraft!”

(Sadly, the conversation continues back and forth like this for several minutes until I simply tell her:)

Me: “Whatever you do, DO NOT cash any more checks!”

(This, she understands.)

Related:
This Is Why We’re In A Recession, Part 23
This Is Why We’re In A Recession, Part 22
This Is Why We’re In A Recession, Part 21
This Is Why We’re In A Recession, Part 20
This Is Why We’re In A Recession, Part 19
This Is Why We’re In A Recession, Part 18
This Is Why We’re In A Recession, Part 17
This Is Why We’re In A Recession, Part 16
This Is Why We’re In A Recession, Part 15
This Is Why We’re In A Recession, Part 14
This Is Why We’re In A Recession, Part 13
This Is Why We’re In A Recession, Part 12

1 Thumbs
1,091
VOTES
Page 1,831/3,802First...1,8291,8301,8311,8321,833...Last