The One Valuable Lesson

| Right | March 19, 2014

MjAxMy0xOGZiYzk1ZTMwYTNjMWI0

Outside Voice, Waiting Outside

| Canada | Right | March 19, 2014

(I have just transferred down the road to another shop in our coffee chain, after the one I used to work at cut down on its employees. It is very busy. A man walks up to the drink counter, takes a drink, and walks away. All of a sudden, a customer who had been sitting at a table runs up towards one of my coworkers and starts yelling.)

Customer: “I’ve been waiting and waiting and waiting and you f****** haven’t made my drink! This is f****** horrible service! I have a f****** meeting in a few minutes, and I need my f****** coffee!”

Coworker: “Sorry, but the order list says that we did make your drink. Are you sure it’s not up there?” *gestures to the table full of drinks*

Customer: “OF COURSE I’M SURE! I think that you’re f****** ignoring me! That or you drank my drink. B****, make me another drink or I’ll sue! This is s***** customer service. You should be f****** fired!”

(At this point my coworker is at the verge of tears. She is new, and just old enough to get a job.)

Me: “Excuse me, ma’am, but didn’t you do this at the other [Coffee Shop] down the street? I distinctly remember you yelling at us for not making your drink while your boyfriend waited outside with the exact same drink in his hand.”

(Sure enough, when we looked out the window the same man was out there, holding the drink.)

Customer: *turns beet red, stammers something, and runs off*

1 Thumbs
2,722
VOTES

Putting The Scent Into Ascents

, | Edmonton, AB, Canada | Right | March 19, 2014

(The x-ray operator sends me to search for an oversized liquid in a passenger’s carry on. She does the search required and finds an unopened bottle of 185 ml perfume.)

Coworker: “Unfortunately, ma’am, this liquid is over the size limit and cannot go past this point.”

Passenger: “That is not a liquid.”

Coworker: “What is it, then?”

Passenger: “It’s a scent.”

1 Thumbs
1,173
VOTES

Seeing Eye Dog

| England, UK | Right | March 19, 2014

(I am serving on the counter of a small pharmacy on a busy Saturday. A middle aged lady approaches my desk.)

Customer: “Hi. Can I get something for infected eyes, please?”

Me: “Of course. When did the problems with your eyes begin?”

Customer: “Oh, it’s not for me. It’s for my dog. His eyes looked really sore this morning!”

Me: *slightly alarmed* “We don’t sell medicines for pets here, unfortunately. You would have to go a vet to get something for your dog.”

Customer: “No, it’s fine. I give him human medicines all the time!”

Me: “I’m sorry, but I can’t sell you anything for your dog. I’m not allowed to do that, and what’s more, I wouldn’t want to cause him any harm.”

Customer: “But… his eyes are the same size as human eyes!”

1 Thumbs
1,098
VOTES

Hot Coffee Is Cold Comfort

| IL, USA | Right | March 19, 2014

(It is the coldest day our area has had in decades, with wind chills reaching -50. Regardless, our theater is still relatively busy.)

Customer: *while walking the opposite direction from me down a hallway* “You should give us free popcorn or something because we came out here in this cold!”

Me: “Sir, unlike me, you came here willingly. I’d rather be home, but I’m working because you’re here.”

Coworker: “You should have told him that they should be bringing us free coffee for having to deal with them!”

1 Thumbs
1,314
VOTES
Page 1,819/3,977First...1,8171,8181,8191,8201,821...Last
« Previous
Next »