Not Promoting Decent Behavior

, | TN, USA | Right | January 31, 2015

(I am working the front at a fast food restaurant. I am ringing up two ladies (mother and daughter) up. They are regulars.)

Me: “Hello, how may I help you?”

Daughter: “Hi, I have this coupon: buy one get one free breakfast sandwiches.”

Me: “All right, which sandwiches would you like?”

(They order two sandwiches, one more expensive than the other. I promo the more expensive one off.)

Daughter: *to mother* “Haha, she only charged us $1.69!”

Mother: *mockingly* “Smart employees!” *snorts*

Me: “I did it to be nice, but I’m definitely not doing it for you again.”

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Locked On That Reading List

| CA, USA | Right | January 30, 2015

Customer: “I have some books on hold.”

(I find the three books, give them to her, and watch as she walks to a chair nearby to read. I keep an eye on her while helping other customers checkout before my manager announces that the store has officially closed. I look over to see that the customer has left two of her books on the ground and is looking at the bookmarks. Thinking she didn’t hear the announcement, I ask if she is ready for final checkout.)

Customer: “Yeah, I’m ready.” *walks over and puts down a ‘For Dummies’ computer book*

(I scan the book and hand her the receipt along with a short ‘suggested reading’ list that our computer automatically prints with every transaction. I turn to start shelving books but notice that the woman is holding the ‘suggested reading’ list in front of her face scrutinizing it with a scrunched up angry face.)

Customer: “What is this?”

Me: “Ma’am, that is some suggested titles that the computer thinks that you would enjoy based on your purchase today.”

Customer: “Why didn’t you tell me that you had these books in your store when I called in earlier?” *slams the list down*

Me: *stares at her and blinks once* “The books on that list aren’t necessarily books we have in the store. It’s just a general list of titles that you might be interested in.”

Customer: “When I called in earlier, you said that you had only three books on this subject! Now you tell me that you have these books too?”

Me: “I don’t know if we have these books, ma’am. I would have to look them up.”

Customer: “You don’t know? How can you not know? Get me someone who does know something!”

(I see my manager walking over and wave for him to handle the customer.)

Manager: “What seems to be the problem, ma’am?”

Customer: “When I called in twenty minutes ago, I was told that you only had three books on this subject! And now this girl here tells me that there’s more books on this subject and I demand that you find them for me!” *brandishes the list in front of my manager*

Manager: “Ma’am, this is a suggested titles list. This doesn’t mean that we have them in the store. It’s possible to look for these books but—”

Customer: “Well I demand that you go find these books for me! I’m a paying customer and I have the right for you to serve me!”

Manager: “You do have the right for us to help you but it will have to be another time. The store is closed.”

Customer: “WHAT?!”

Manager: “The store is closed, ma’am. It has been closed for ten minutes now. The only things we are allowed to do is ring you out and wish you a pleasant evening.”

Customer: “I want you to find these books for me!”

Manager: “I’m sorry but the store is closed. I have to lock the store up for the night so that we can organize the store again.”

Customer: “This is false advertising!”

Manager: “Ma’am, I can’t even guarantee that we have these books in our store. It’s a suggested titles list not an inventory list. It is also very late and I need to lock up the store.”

Customer: “I demand to speak to a manager!”

Manager: “I am a manager, ma’am.”

Customer: “Well, then I want a phone number that I can call so that I can complain about this terrible service!”

(My manager gives the woman the phone number to our customer service line. She takes the paper smugly and shoves it into her book. My manager gestures towards the door, opens it for her, and waits for her to leave.)

Customer: *as she is leaving* “You better lock up! LOCK UP!”

(My manager eventually locks the door and sighs.)

Me: “…I don’t know how you managed to stay cool like that but that was awesome.”

Manager: “The crazy ones are always the ones here the latest. You get used to it.”

This Caller Needs To Be Sectioned

| OH, USA | Right | January 30, 2015

(I work in one of the three support sections with similar names in a large company that works to ensure records and documents are correctly maintained for employees.)

Me: “[Section A], [My Name] speaking. How may I help you?”

Caller: “Yes, I would like to get a new ID.”

Me: “Okay, ma’am, that would be [Section B]. I can transfer you to them now.”

Caller: “What? I thought [Section A] did that.”

Me: “No, that’ll be [Section B].”

Caller: “Wait, so what do you do?”

Me: “We maintain your current and past records.”

Caller: “I thought that would was [Section C]!”

Me: “No, they work with section transfers and inventory.”

Caller: “So… what does [Section B] do?”

Me: “…what you are asking for?”

Caller: “Oh! Okay, I’ll call them!”

(She hangs up on me and moments later calls back.)

Caller: “Hi, I’d like to get a new ID card.”

Me: “…ma’am, this is [Section A] again.”

Caller: “But I pressed three on the robot phone voice!”

Me: “That is for us.”

Caller: “Then what’s the extension for [Section B]?!”

Me: “That’ll be extension seven, ma’am.”

Caller: “Why did it tell me to press three then?!”

Me: “I’ve literally called our line yesterday, ma’am, and it tells you we are three and [Section B] is seven.”

Caller: “It was three last I checked! You should check again!”

Me: “Ma’am, is wasn’t three for a few months now and they updated the automated message.”

Caller: “Well, it didn’t inform me of any change!”

Me: “One of the first things it says is ‘please listen carefully, as some of the options have changed.'”

Customer: “THIS IS STUPID! JUST TRANSFER ME TO [Section A]!”

Me: “Ma’am, this is [Section A]. You want—”

Caller: “YOU KNOW WHAT I WANT! I DON’T CARE WHICH ONE IS WHICH OR WHAT THEY DO! JUST SEND ME WHEREVER SO I CAN GET A NEW ID!”

Me: “One moment, ma’am.”

(I transfer her to the correct section and sit back in my chair with a sigh as a coworker walks by.)

Me: “I… am NOT… paid enough for this…”

Coworker: “Welcome to [Section A].”

This Is Why We’re In A Recession, Part 36

, | Australia | Right | January 30, 2015

(My holiday job is at a small bookshop in my town. We have a gift card system connected to another major retailer of books and DVDs. One day a man attempted to buy $50 worth of books with a $50 gift card that had only $1 left on it.)

Customer: “I’d like to pay for these using this gift card.”

Me: “Certainly.”

(I take the gift card and glance at the back, where it is written underneath the original $50 that he’s spent $49 using the card and has $1 left.)

Me: “I’m very sorry, sir, but you only have $1 left on your gift voucher.”

Customer: “What do you mean? It says it’s worth $50!”

Me: “Yes, but you’ve already spent $49 in a previous purchase using this card.”

Customer: “But it says $50!”

(My boss realises that I have a difficult customer and she comes over to help.)

Boss: “I’m sorry, sir, but it seems like there is only $1 on your gift card. However, we will contact the [Other Retailer]’s help desk for you and just check that it’s not a mistake.”

(I call the help desk while my boss attempts to explain the concept of using up money on a gift voucher to the man, who still doesn’t seem to understand and continues to repeat that it says $50 on the back and that someone must be trying to trick him. The help desk tells me that there is, in fact, only $1 left on his gift card.)

Me: “I’m very sorry, sir, but there is actually only $1 left on your gift voucher.”

Boss: “I’m very sorry, but there’s nothing we can do.”

Customer: “That’s ridiculous! Why would they write $50 on the back if it was going to run out?”

Me: “Because you can only spend up to $50 using this card once, just like using a real $50 note. Once you’ve spent it, it’s been spent and you can’t get it back.”

(The man paid the remaining $49 but continued to complain about the gift card for the entire purchase. To our relief he soon left, but was obviously still upset at the revelation that money was not, in fact, unlimited.)

 

Her Argument Is Far From Seamless

| Woking, England, UK | Right | January 30, 2015

(I work in a fairly high-end ladies fashion concession in a department store. My manager and I are standing, waiting to greet customers. A middle aged woman storms up to us, trailing her husband behind her. She brings a dress over to us, which to me looks to be a size too small for her.)

Customer: “I’ve just tried this dress on, and it has a big rip in the seam. I have decided to buy it so you will need to find me another.”

Me: “I’m so sorry about that, Madam. I’m afraid we only carry one of every size. There are a couple of options. We can see if we can order one in for you, which will arrive in our next delivery; we can ring another store to see if they have one available for you; or you can order it yourself on the website, if you would rather it was delivered to your house.”

Customer: “Order one in for me. I want you to guarantee it will arrive tomorrow.”

Me: “I’m very sorry, but I can’t promise you that. It will most likely take a few days, depending on when our delivery is due.”

Customer: “This is ridiculous. This is all your fault for not checking your products correctly.”

Me: *even though I suspect the rip occurred in the fitting room* “Again, I’m very sorry that this one slipped through our net. I suspect the fault occurred after our initial checks. I’ll take this one off the shop floor and report the fault to the manufacturers.”

(I go to take the dress from her, but she snatches it back.)

Customer: “What’s the best price you can give this to me for?”

Me: “We can only take 10% off, and the item will be non-refundable.”

Customer: “It’ll cost more than that to fix it. Take the cost of fixing it off.”

Me: “I’m sorry; I’m not able to do that. Please let me see if another store has a fault-free one for you. Where is local to you?”

Customer: “Here.”

Me: “Well, yes… I meant where else is local to you. As you can see, we don’t have one here.”

(At this point, my manager steps in and goes to ring around local stores. I am left with the couple. The husband then joins in.)

Customer’s Husband: *to his wife* “Look, I’m fed up of waiting here. It’s already 20% off, and the girl is offering you 10% off. Let’s just get it.”

Customer: “Ah ha! I’ve found a thread in the lining and one at the top of the zip, that’s two more 10% discounts!”

Me: “I cannot give you 10% off per fault. That’s not how it works!”

(The customer rants on and on about how poorly made our items are. My manager returns, and tells the woman that a large store about 10 minutes drive away has two of those dresses and that we’ve put both on hold for her so she can check both and choose the better one, that they have both been checked for faults, and they will still give her 10% off.)

Customer’s Husband: “I can’t stand it anymore; we will go to the other store, pick the dress up, and go home.”

(I give the couple directions to the store, apologise again. and the couple leave, with the woman loudly ranting to anyone who will listen that our products are poor. We ended up spending around 45 minutes of our time on this rude lady, and what’s even worse? When she got to the other store, she filed a complaint about us saying that we were standing about looking bored, ignored her, refused to help her, and ‘eventually’ fobbed her off on another store.)

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