It Cost Your Tip!

| Right | September 11, 2014

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Colorful Employees

, | IL, USA | Right | September 11, 2014

(I am the guest relations person, so I return calls from disgruntled customers all the time. The restaurants are fast food and all have drive thrus.)

Customer: “Did you know you have gang members hanging around your [Location] restaurant?!”

Me: “No, sir, I did not. Have you spoken with the manager of the establishment about this?”

Customer: “I did and he laughed me off!”

Me: “I’m very sorry about that, sir. We ask that our manager’s take guest concerns seriously. Where are you witnessing gang members around the facility?”

Customer: “He should be able to see them. They are hanging out in your driveway there, all wearing the same clothes ALL THE TIME!”

Me: “How are they dressed?”

Customer: “They are wearing black shirts, khakis, and hats! They are always there until you guys close!”

Me: “Sir, you are describing our drive thru staff. They are wearing our uniform and stationed outside to take orders.”

Customer: “But they’re all black and Mexican!”

Me: “We are an equal opportunity employer and do not discriminate who we hire.”

Customer: “This is bulls***! I want to talk to your manager!”

Me: “Sir, you can talk to my manager if you’d like but you are describing our staff. They are not a gang and there would be nothing she would be able to do about it.”

Customer: “I SAID I WANT TO TALK TO YOUR MANAGER!”

(My manager explained the same thing I did and the customer screamed so loudly we hung up.)

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Building Up Abuse About The Building

| Chicago, IL, USA | Right | September 11, 2014

(I work as maintenance coordinator for a property management company. I get a call from a nearly 30-year-old tenant’s mother.)

Me: “Hello, This is [My Name]. How can I help—”

Mother: “You listen here. I am going to sue the living s*** out of you and you negligent company unless you fix the issues in my son’s apartment!”

Me: “I’ll do everything I can. What is the—”

Mother: “Well, YOU have already been doing ALL that YOU can. Maybe I need to talk to someone else, cause all you can do is f*** all!”

Me: “Ma’am, I’m more than happy to assist you in any way I can but I will stop this conversation if you continue to be abusive. What is the add—”

Mother: “I’M BEING ABUSIVE?! You take my money EVERY MONTH so my son can live in that s***-hole! Breathing in mold, dealing with rats and roaches! WHAT ABOUT THE GOD-D*** HOLE IN THE CEILING?! Don’t you think that’s abusive!?”

Me: “Ma’am, I have no knowledge of any unit having any of these problems but for me to help I need the address—”

Mother: “YOU HAVE NO F****** KNOWLEDGE?! LET ME TALK TO YOUR MANAGER!”

(At this point I lose my patience.)

Me: “Ma’am, did you sign the lease for your son or were you present for the signing of the lease?”

Mother: “No, I did not, but what the h*** does that have to do with anything?”

Me: “It MEANS I legally do not have to talk you. NO ONE here has to, and if you continue to be this abrasive on the phone, I will advise the property manager to evict your adult son from his unit. I DON’T WANT TO DO THAT! Now, PLEASE, if you want me to help I need the ADDRESS!”

Mother: “Fine, it’s [address].”

Me: “Ma’am, we don’t even manage that building. It’s managed by [Other Management Company].”

Mother: “Well, then, how do I get ahold of them?”

Me: “Let me Google that for you. ” *hangs up phone*

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Not So Rewarding, Part 2

| USA | Right | September 11, 2014

(Every winter my store offers a rewards program for store credit card holders. The program is heavily advertised, especially at the cash wrap. Regardless, this exchange happens at least once a day.)

Me: “I see you’re paying with your [Store credit card]. Have you already enrolled in [rewards program]?”

Customer: *hostile* “What’s that?”

Me: “It’s a rewards program that—”

Customer: “No! I don’t want anything to do with that!”

Me: “Okay, your total will be—”

Customer: *suspiciously eyeing rewards program advertisement* “What’s this 10% thing? I want 10%!”

Me: “That’s [rewards program]. That—”

Customer: “No! I don’t want it!”

 

Shouldn’t Be Listening

| UT, USA | Right | September 10, 2014

(I am a cashier at a popular craft store. A woman is purchasing lots of items for her daughter’s upcoming birthday party. Most of these items are little things, like individual lip balms and wrapped candies. We don’t have scanners at this store, so it takes me a good seven or so minutes to ring up all her items.)

Customer: “This is all for my daughter’s birthday! Isn’t it wonderful?”

Me: “Yes, it is. How old is she turning?”

Customer: “Three. And she’s mommy’s little princess. She’s my pageant winner. We spend so much on pageants! Oh, it’s so expensive. I really shouldn’t be buying her all this for her birthday.”

(The customer goes on and one like this as I ring up all her items. She keeps talking about her daughter’s pageants. Her little girl is sitting in the cart with a lollypop in her mouth, apparently too young to care about big birthday parties and pageants.)

Me: “Do you have a coupon to use today?”

Customer: “Yes, I do. 40% off right here.”

(Her sum is quite large, so I make sure she understands.)

Me: “You do realize that this is for 40% off one individual item, right?”

Customer: “Oh, yes, yes. And it’s great because I really shouldn’t be buying all this. I really don’t have a lot of money.”

(The customer doesn’t seem to have understood what I said about 40% off one item, not the entire purchase. After clarifying one more time, I process the coupon and finish the transaction. About ten minutes later she comes rushing back into the store.)

Customer: “I didn’t get 40% off my purchase! I told you I shouldn’t be buying all of this.”

Me: “Ma’am, I did tell you several times before finishing your transaction that the coupon was for 40% off one item, not the entire purchase. You told me you understood.”

Customer: “Fine, Then I want to return most of this.”

(She then proceeded to unload all the individual lip balms and candies she had purchased. It took me another ten minutes to process her refund, and then she swept out of the store muttering about how expensive the birthday party was turning out to be.)

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