I Work In Retail

| Right | February 27, 2014

retailholidays

Then You Should Know The Rules!

| Right | February 27, 2014

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Easy To Label The Problem Customers

, | Erie, PA, USA | Right | February 27, 2014

(Instead of repeatedly having to tell customers prices, we have case tags with the name and price listed in front of each product. A customer walks up and I go up to the counter to greet him.)

Me: “Hello! What can I get you today?”

Customer: “Yes, hello. I would like a half pound of this bologna.”

(He walks over to the case that has several different kinds of bologna in it. The case tags are clearly labeled in front of each product. I politely ask again which product he wanted.)

Me: “I’m sorry, sir, which one did you want? We have [Name Brand #1], [Name Brand #2], and [Name Brand #3].”

Customer: “This one.”

Me: “Sir, I can not see which one you’re pointing to.”

(The man starts to glare at me. He points once again.)

Customer: “THIS… ONE…”

(Finally giving up on the hope he’ll actually say brand of bologna he wants, I walk around the counter to the front.)

Me: “I apologize. Which one did you want?”

(Without speaking, he points to the bologna he wanted.)

Me: “Oh, the [Brand Name] beef bologna.”

Customer: “YES! I’ve been pointing to THAT one.”

(I slice the desired amount of meat for the gentleman and thank him for shopping with us. My coworker then walks up to me.)

Coworker: “That’s okay… I had someone completely ignore the label and ask for the white circle cheese.”

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How To Identify The Idiot

| Montreal, QC, Canada | Right | February 27, 2014

(I work at the call centre of a theater.)

Me: “Good morning. You are calling [Theater Name].”

Caller: “I got an email telling me that I’ve been charged for tickets that I didn’t buy! I want a refund! This is fraud! Someone did ‘identity theft’ to me!”

Me: “All right. Let me just see in the account. Can you tell me the email address?”

Caller: “It’s [email address].”

Me: “Okay. I do see that a purchase matches this email address. Are you Marc?”

Caller: “No! I want my money back. This is fraud!”

Me: “However, this seems to be the email of a garage. Do you own a garage? Maybe one of the employees is named Marc and could have used this email address when he made the purchase?”

Caller: “No this is fraud! I don’t have employees!”

Me: “Okay, maybe it’s one of your friends? Do you maybe know a ‘Marc’ living in Laval?”

Caller: “That’s the guy that stole my identity? Do you have his address? Give me his address! I’m gonna go f*** him up!”

Me: “I can’t do that sir. Even if you don’t know the person who made the purchase, sometimes people make mistakes while entering their email address when they make a purchase online. It happens all the time. Now I can verify that you have actually been charged—”

Caller: “This is bulls***! My identity was stolen. This is fraud! FRAUD! I’m calling the cops!”

(He hangs up. Twenty minutes later we get another call.)

Police: “Hi. This is [Name] from the police department. I’m here with a man that says he was victim of identity theft and fraud from your company?”

Me: “Actually, he got an email confirmation of a purchase made under someone else’s name. He hung up before I could verify if his credit card was actually charged.”

Police: “All right. Could you check this with him right now?”

Me: “Sure. Can I speak with him?”

Caller: “Yeah?”

Me: “Like I tried to tell you before you hung up, sir, I can verify if your credit card was actually charged. Could you give me your card number, please?”

Caller: “I DON’T HAVE A CREDIT CARD!”

Me: “…”

Police: “I’ll take it from here. Thank you.” *click*

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If You Behave Like Children…

| TX, USA | Right | February 27, 2014

(I have just finished a long and difficult transaction. I have been calmly trying to guide the customer through the transaction, but the customer has become increasingly frustrated and angry. The angry customer has just had a temper tantrum and stomped off, and I start to help the next customer.)

Next Customer: “Wow, some people get so angry about really little things. How did you stay so calm all that time?”

Me: “I have kids.”

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