The Manager Has To Wake Up And Smell The Coffee

| West Yorkshire, England, UK | Right | March 12, 2014

(We are having a meeting about how many errors we are making on our tills. When we explain why these are happening, our boss seems to think we are all idiots and decides to spend a few hours watching what we do, starting off by showing us how to use the till properly.)

Customer #1: “Can I have a medium latte please?”

(My manager makes the drink and processes it on the till without a problem. I’m the first to go on the till afterwards.)

Customer #2: “Yeah, can I get a medium skinny latte.”

(I make the drink, process it on the till, and tell the customer the price which is also written on the menu board behind me.)

Customer #2: “Sorry, I don’t have enough. Can you make me a plain latte?”

(I make the second drink for the customer and process this on the till, but it goes down as an error which causes my manager to glare at me. I tell the customer the new price.)

Customer #2: “Yeah, I don’t have enough for that either. Can I have a tea?”

(I make a third drink and re-process this on the till making another error. The customer finally pays and leaves.)

Manager: “Yeah. I’ll just tell head office this town is full of idiots…”

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We’ll Find A Price

| Right | March 11, 2014

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Come In, We’re Awesome

| Right | March 11, 2014

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A Cash Flow Returns To The Source

| Lenoir City, TN, USA | Right | March 11, 2014

(I’m working the customer service desk and have a problem with a customer who keeps calling, in spite of being told the answer to his question several times. Frustrated, when he calls again I ask my coworker to answer. She puts him on speaker.)

Coworker: “Customer service. How may I help you?”

Caller: *slurring his words* “I need to return my fridge!”

Coworker: “Okay.”

Caller: “Yeah, and I paid $400 for it, and I found a used one for $200. I want my money back!”

Coworker: “Okay. Do you have your receipt?”

Caller: “No, but I have my credit card.”

Coworker: “Okay. We can put it back on that.”

Caller: “No! I want that in cash!”

Coworker: “Sir, that’s impossible. You paid for it with a credit card, so you get the money back on your credit card.”

Caller: “But I paid it off with CASH!”

Coworker: “Even so. The money has to go back on the card.”

Caller: “Well, f*** it, b****!”

Coworker: “I’d rather not. I don’t think you’re my type.”

(The caller swears again and hangs up.)

Coworker: *to me* “See? With idiots, you have to be clever. It confuses them.”

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Not A Sound Argument

| Exeter, England, UK | Right | March 11, 2014

(I’m working on retail in the cinema. It’s quiet because all the films have started. A lady comes down from a screen.)

Me: “Hello. Can I help?”

Customer: “Yes. My daughter and I are watching a film in screen one, and the sound is AWFUL! You can hardly hear anything. It’s terrible! Can’t you get it fixed? I’ve had my hearing tested by professionals and I’ve got the hearing of a 14-year-old, so I know I’m not just imagining it. Get it fixed. It’s ruining our film. My daughter’s been looking forward to seeing it for ages, and it’s ruined!”

(When she finally leaves, I radio the technician to check it out. Afterwards, he comes to the counter.)

Technician: “You know the problem in screen one?”

Me: “Yeah, what exactly was the problem?”

Technician: “Nothing. There’s nothing wrong with it. I didn’t do anything to fix it, because it’s fine. She must be nuts.”

(After the film, the customer approaches me at the counter again.)

Customer: “Thank you SO much for getting that problem checked out. It was SO much better afterwards!”

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