Scamming In Full Bloom

| Bolton, England, UK | Liars & Scammers

(I am a supervisor working a 10-hour shift on the hottest day of the year. As it is the evening shift, there are only two of us on. I have sent my colleague on her break so I am at the till.)

Customer: “Can I speak to the manager please?”

Me: “Both the Store Manager and Team Manager aren’t here, but I am the supervisor if you have any problems.”

Customer: “Well I bought some flowers yesterday. They were for a friend who has cancer. When I got home I noticed they were in terrible condition. Probably caused by the heat.”

Me: “Do you have a receipt?”

Customer: “No.”

Me: “Okay, do you have the flowers with you?”

Customer: “No. I threw them out.”

Me: “Well, I’m sorry; I can’t do anything without either of those two things. How much did they cost?”

Customer: “£10.”

(I find this odd, because we only sell £10 flowers during occasions like Mother’s Day or Christmas.)

Me: “Well, there is nothing I can do without the proof of purchase and the product itself. I need to be able to scan the product to refund it. I can’t just give you £10 out of my till.”

Customer: *patronizing tone* “Look, sweetie, you don’t really know how retail works. If a product is bad, you get a refund. You probably became a supervisor by sucking your way up the food chain. Now give me my money, or I’ll call head office on you!”

Me: “Please don’t say things like that. And by all means, call them! They will tell you exactly the same thing I’m telling you. They’ll also tell you that the flowers in question haven’t been sold at this store for nearly two months.”

Customer: “Listen here, you little piece of—”

(My coworker returns from break.)

Coworker: “What’s going on here?”

Me: “I was just about to give this gentleman this phone so he can ring head office, and tell them what a terrible cashier and supervisor I am. Also, out of curiosity, what time did you buy these supposed flowers yesterday?”

Customer: “I bought them yesterday afternoon!”

Me: “[Coworker], did you sell flowers that we don’t even stock that cost £10 to this man yesterday?”

Coworker: “Nope!”

Me: “Neither did I. And since we are the only two people on after midday, I think I’ll call the police.”

(I had no intention of calling the police, but the customer bolted out all the same. Instead, I called all the company stores in the area and told them to watch out for him. It turned out he had already caught out a young impressionable Saturday worker. Eventually, I heard the police caught up with him!)

August Themed Story Giveaway: Tourists & Travelers!

Not Always Right | Announcements, Theme Of The Month, Tourists/Travel
Want to win a Not Always Right t-shirt?
Enter Not Always Right’s August Themed Story Giveaway:
Tourists & Travelers!

Entering is as easy as 1-2-3:

  1. Submit a funny or interesting story about tourist & traveler customers.
  2. Enter your email address in the form to qualify.
  3. All posted stories will be entered in a drawing to win a free t-shirt gift certificate, to use in the official Not Always Right shop!

PS: Congratulations to a lucky reader for winning July Themed Story Giveaway, which featured stories about Wild & Unruly Customers. The winning submission: The Song Broke Loose And Then Vamoose And Now You Know The Plot (1987 thumbs up).

PS #2: winners will be announced the first Wednesday of every month. Next free t-shirt gift certificate: Wednesday, September 4!

Bill Of Rights Makes Up For All The Wrongs

| USA | At The Checkout, Money, Technology, Top

Me: “Thank you for calling [wireless company]; my name is [me]. May I have your first and last name, please?”

Customer: “I just want to make sure I’m reading my bill right. It’s my second bill, but I just want to make sure I understand what I am paying for.”

Me: “Sure, what questions do you have?”

Customer: “So, I see that the first bill is $260.71. That has, I assume, the activation charges. It looks like my first month from June 6 through July 5, as well as the two days before from the previous bill cycle before my regular one started, and was due on July 1, right?”

Me: “Yes, that’s correct.”

Customer: “Alright, and so then the current bill here for $176.20 is for July 6 through August 5 and is due on August 1, and the late fee for not having the first bill paid on time, right?”

Me: “Yes, ma’am, absolutely.”

Customer: “Okay, so if I pay the $260.71 today, I won’t have to pay anything else until the first, and I also won’t get an interruption?”

Me: “Yes, ma’am.”

Customer: “Okay, I just wanted to make sure I understood it all. Thanks!”

Me: “No problem, ma’am, so… thank you for reading and understanding your bill.”

Customer: “You expected me to yell at you, didn’t you?”

Me: “Honestly? Yes.”

Customer: “I used to work in a bank, so I know what it’s like to be yelled at, especially when the issue isn’t your fault. After working there, I never yell at customer service reps, because I remember being there, myself.”

Me: “On behalf of all of us here at [company], thank you. Let me waive that late fee.”

Customer: No! No! Don’t waive it! I didn’t pay; it’s only fair I get the late fee!”

Me: “Too late.”

Customer: “It really meant that much?”

Me: “You made my night. Have a good one!”