Straight-Talking Money

| Spokane, WA, USA | Bigotry, Crazy Requests, Money

(I am working the queue for a regional bank, when an absolutely furious customer calls in.)

Caller: “I want to cancel my account RIGHT NOW!”

Me: “I’m sorry to hear that, ma’am. Can I get some information from you to pull up your account?”

Caller: “Let me tell you WHY I am canceling my account. I went down to my branch today and do you know who you have working for you? A god-d*** [homophobic slur]. I refuse to do business with a bank who hires such immoral abominations against God! If you want to keep my business, you’ll have that flaming f** fired ASAP!”

Me: “Ma’am, the federal law states we cannot discriminate against a person’s sexual preference. So, no, we will not fire him simply because he is a homosexual. Secondly, in order to close your account, you’ll need to go down to your local branch. There are some documents the law requires you to sign.”

Caller: “This is bull-s***! Who do I talk to at the branch?”

Me: “You’d speak to the manager… the gay manager. He’s the only one who can close your account.”

Stress About The Dress

| Taylorsville, UT, USA | Bad Behavior, Family & Kids

(I’m an overweight woman, who has always struggled with weight due to a non-functioning thyroid. I struggle to find a store that caters to larger brides until I find this one, so I go to see what they have. There’s a large woman (probably about 5’5 and 350-380 pounds) on the stage in the center of the room having a fitting done. I’m browsing the catalogs when I hear an exchange between a daughter and her mother and the manager. The daughter is a thin girl who appears spoiled with how she talks. The daughter is staring at the larger woman on the stage, and leans in to her mother.)

Daughter: “I can’t believe someone like her is actually getting married!”

Mother: “I didn’t think whales mated for life!”

(The bride-to-be has clearly heard the comments, and is looking devastated. She takes a step away from the manager who is doing the fitting, but the manager stops her and walks up to the mother and daughter.)

Manager: “I can’t believe you think you’re going to get a dress from my store.”

Daughter: “Well, joke’s on you then, because I’m actually here to pick it up! Besides, I’ve already paid.”

Manager: “Oh, you’re picking up your order? What’s the name?”

Mother: “It’s [Name].”

Manager: “Alright…”

(The manager goes behind the counter, taps some things on the register, and then hands a receipt.)

Manager: “I need you to sign this.”

Mother: “What’s this?”

(The mother signs anyway.)

Manager: “That’s you signing that you have accepted a full refund for your purchase. You can find another store to get your dresses at. I just cancelled your order and am refusing you service. Now leave before I call the police.”

Daughter: “YOU CAN’T DO THIS! MY WEDDING IS IN NEXT WEEK! HOW DARE YOU!”

(The daughter starts throwing things around.)

Mother: “We had those dresses custom made! How could you cancel her order! Look at her!”

Manager: “I cancelled the order because I am not going to let any bride feel like she’s not worthy of marriage just because of her size. Clearly you both feel that you are better than others, and I have no place for clients that are, frankly, a**-holes. I’m calling the police, and since I still have your card information, I’m going to charge you for whatever damages your daughter causes.”

(The manager picks up the phone. The mother grabs her daughter and they rush out of the door. I ended up buying my dress from them, and it was BEAUTIFUL! Turns out the manager has a daughter who has a severe thyroid disease and has struggled with weight as well!)

Demanding Understanding

| MI, USA | Liars & Scammers, Money, Theme Of The Month, Transportation

(I work the front counter of the repair center. The customer coming to get her car is notorious for trying every trick in the book to not pay for repairs. Because she’s such a problem, she always gets a VERY generous discount.)

Me: “Okay, Mrs. [Name], that will be $150 today for installation and the interior detail.”

Customer: “I was only supposed to pay for a part. I’m only giving you $50.”

Me: “Unfortunately, you have to pay for the installation of the part, the taxes, and also your detail. How would you like to pay?”

Customer: “What?”

Me: “How would you like to pay? Cash, check, or charge?”

Customer: “What? What are you saying?!”

Me: “I’m saying you have to pay me.”

Customer:“WHAT? I DON’T UNDERSTAND WHAT YOU’RE SAYING!”

Me: “Well—”

Customer: “WHAT ARE YOU SAYING? I CAN’T HEAR YOU!”

(I scream right back at her.)

Me: “HOW ARE YOU PAYING YOUR $150!? I HAVE YOUR KEYS AND YOU WILL NOT BE GETTING THEM UNTIL I GET PAYMENT!”

Customer: “…Do you take Visa?”