Know Nothing Know It All

| Right | December 2, 2013

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Looking For Some Consoling Advice

| Oklahoma City, OK, USA | Right | December 2, 2013

(I work the graveyard shift in the electronics department. It is the night of the PlayStation 4 midnight release, and throughout the night, I have been receiving a lot of phone calls from customers asking whether there are any more PS4s in stock.)

Me: “Thank you for calling. This is electronics. How may I help you?”

Customer: “Do you guys have any more PS4s in stock?”

Me: “No, sir. We sold out of those about a half hour ago.”

Customer: “Really? Okay. Well, do you know when the XBox One comes out?”

Me: “I believe they come out on the 22nd.”

Customer: “Oh, yeah? So next week… Well, which one do you prefer?”

Me: “Ha! I’m an XBox person myself, really.”

Customer: “Yeah? That’s cool. Hey, I have one more question. It may sound kind of weird.”

Me: “Okay?”

Customer: “Can you help me with my science homework?”

Me: “…uh… Google, bro…”

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Top 5 Not Always Right Stories Of November 2013

| Not Always Right | Right | December 1, 2013

November 2013 Top Story Roundup: Here are Not Always Right’s top-rated stories for last month!

  1. Respect The Uniform (2,796 thumbs up)
  2. Mile High Blood Pressure (2,727 thumbs up)
  3. A Walk-In That Runs Out (2,585 thumbs up)
  4. Tour Guides Are Ready To Answer All Questions And ‘The Question’ (2,510 thumbs up)
  5. Taking Account Of Your Actions (2,413 thumbs up)

PS #1: check out our new Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

To Their Credit, Cashiers Are Not Psychic

| NY, USA | Right | December 1, 2013

(I’m working at one of the express lanes in a big-box retailer. A woman and her husband approach with a full cart but since it is a slow night, I agree to take them. I scan everything they have, and the couple is overly chipper and pleasant until it comes time to pay.)

Me: “Alright, you’re all set! It’ll be [price].”

(The customer holds out her card.)

Me: “Oh! Sorry, go ahead and swipe your card right here.”

(I tap the credit card machine.)

Customer: “Sheesh! Sorry! It’s been a long day! It’s going to be credit.”

(The customer slides the card through.)

Me: “Alright, then just hit cancel, and select credit.”

(I hit the credit key on my side when she agrees to the amount and selects credit. She signs and then hits ‘OK.’ The receipt prints and I hand it to her.)

Me: “Here you go! Have a nice night!”

Customer: “What’s that?”

Me: “Your receipt?”
Customer: “Why are you giving me the receipt?! I wanted to pay a different way too!”

Me: “Ma’am, I’m sorry, if you had informed me prior to sliding your card I could have processed it but—”

(The customer slams her hands on the counter.)

Customer: “Why didn’t you tell me that in the first place!? Now I’m overdrawn!”

Me: “Ma’am, I’m sorry, I really am. I understand the problem but there’s nothing I can do. If I had known before hand I would have told you but you didn’t tell me you wanted to pay using more than one method.”

Customer: “You should have known!”

Me: “Ma’am, you can take your receipt to customer service and they can reverse the charge. I don’t know if it will help but the money will go back in a few days.”

Customer: “This is stupid! You people need to anticipate our needs!”

(The customer grabs the receipt and storms off towards customer services. Her husband just rolls his eyes at her and trails along with the cart. She demands that we pay her overdraft fees, throws a huge fit, and has to be dragged out by her husband!)

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Canada: America’s Hat, Part 8

| Halifax, NS, Canada | Right | December 1, 2013

(I work in a call center dealing with Americans and insurance claims. A caller calls from Washington state.)

Caller: “Where am I calling to?”

Me: “That would be Halifax, Nova Scotia, sir.”

Caller: “Where’s that?”

Me: “That’s in Canada, sir.”

Caller: “Whoa… so that’s like a foreign country?”

Me: “Yes, sir, we’re located above the US.”

Caller: “Really? You learn something new every day!”

(After the call ends…)

Supervisor: “You should have told him Nova Scotia and Canada were suburbs of New York.”

Related:
Canada: America’s Hat, Part 7
Canada: America’s Hat, Part 6
Canada: America’s Hat, Part 5
Canada: America’s Hat, Part 4
Canada: America’s Hat, Part 3
Canada: America’s Hat, Part 2
Canada: America’s Hat

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