Free Of Gluten, Free Of Thought, Part 3

| Cleveland, OH, USA | Right | April 2, 2014

(Most of the products in our bakery are dusted with flour. I am running the register when a customer walks up with a dusted loaf of bread.)

Customer: “I wanted to ask: what is this white powder on the bread?”

Me: “It’s just flour, ma’am.”

Customer: “Oh, then I can’t buy this then.”

Me: “Why not?”

Customer: “I’m buying this for my daughter, and she can’t eat gluten. Don’t you know? Flour has gluten in it.”

 

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Taking The Credit And The Blame

| Sydney, NSW, Australia | Right | April 2, 2014

(I work in a newsagent that sells prepaid credit for mobile phones. The computer that prints out an individualised code to redeem the credit is unable to perform refunds so it is important that our staff triple checks the transaction before we hit the final OKAY. Sometimes customers would find this a little irritating. It was especially important because two of the different phone companies you could buy credit with had similar names. One was one of the major phone companies in Australia, the other very rarely purchased.)

Me: “Sir, I would just like to confirm that you would like to purchase $30 credit to use with your [Less Popular Brand] phone company.”

Customer: “For the last time, yes. How many times do you have to ask me?”

Me: “I do apologise, sir, but we are required to ask twice per transaction because I cannot give you a refund if you change your mind. I have asked you a third time to be extra careful because you have ordered the [Less Popular Brand] which people often misread as the [Popular Brand] one.”

Customer: “It is absolutely right. It is 100% definitely the [Less Popular Brand].”

(I complete the transaction and wish him a wonderful afternoon with a large grin, despite his grumpy attitude. Half an hour later, he storms back into the store, demanding to talk to my manager.)

Customer: “This d*** b**** sold me the wrong f****** credit! I want a refund! I am going to buy my credit card from the other f****** newsagent in the shopping centre!”

(He continued to rant for another ten minutes before my manager realised it wasn’t worth the hassle and gave him a refund. Note: he did go to the other newsagent to buy his phone credit but I don’t think he realised it was the same franchise, with the same owners.)

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Not Noteworthy Enough For A Return

| Montreal, QC, Canada | Right | April 2, 2014

(I work as a cashier in a drugstore. I see a customer come in the front door empty handed as he goes to the back of the store. He comes to me with a pricey protein pack.)

Customer: “I want my money back for that protein pack. It’s $60.”

Me: “Do you have your invoice?”

Customer: “No, I forgot it at home.”

Me: “I can’t pay you back.”

Customer: “Keep it for me. I’ll be back in a few minutes.”

(The customer comes back 15 minutes later.)

Customer: “I didn’t find the receipt, but I’m going to buy it instead.”

Me: “It’s going to cost $60.”

(The customer hands me a $100 bill.)

Me: “I can’t accept that. It’s a fake.”

Customer: “No, I’m sure it’s real. How can you tell?”

Me: “You only printed it on one side, and it’s black and white.”

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Random Worker At The Grocery Store

| Right | April 2, 2014

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I Steal Toilet Paper

| Right | April 2, 2014

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