Hoping They Were Born Yesterday

| Houston, TX, USA | Right | November 4, 2013

(I work at a bakery franchise that specializes in bundt cakes. On loyalty customers’ birthdays, they have the opportunity to come into the store and get a free mini cake. The following exchange happens the week before Halloween over the phone.)

Me: “Hello! Thank you for calling [Franchise Name]; how may I help you?”

Caller: “Yeah, hi. I was just calling about the birthday bundtlet? I didn’t get one.”

Me: “Oh, geez, sorry about that. When did you come in?”

Caller: “I didn’t. I never got the email with the coupon on it.”

Me: “Okay. When did you sign up for the loyalty program?”

Caller: “Um, it was for my cousin’s birthday, so it was a while ago, and…”

(The customer proceeds to ramble on for a minute or so, making me suspicious that she signed up after her birthday.)

Me: “Okay, miss. If you come in with your ID, to prove that your birthday was within a week of today, I’ll check to make sure you’re on the loyalty program and get you that cake.”

Caller: “Oh, my birthday was in August. But my husband’s birthday is in a week, so I’ll just get a bundtlet for then.”

Me: “No, that won’t work. I’m sorry.”

Caller: “God, I f****** hate this store. You never work with your customers!”

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Grand Theft Innocence, Part 6

| Carlisle, England, UK | Right | November 4, 2013

(I am 21 years old, and a huge ‘Pokémon’ fan. I notice that my receipt for the new Pokémon game is wrong, so I go in to check what happened. At the counter next to me is a middle aged woman buying ‘Grand Theft Auto 5’ for her young son, who is no older than nine. The game is intended for 18-year-olds minimum.)

Me: “Excuse me; the deposit for the new Pokémon is £5, but I’ve been charged twice for it.”

Employee: “Oh, sorry, let me have a look.”

(I hand him the receipt, while the woman stares at me.)

Woman: “You’re a little old to be playing Pokémon aren’t you?”

Me: “And your son’s a little young to be playing Grand Theft Auto isn’t he?”

(The employees can’t help but laugh. The woman goes red faced.)

Woman: “That’s completely different.”

Me: “Yeah, I’m getting a game intended for kids and your kid is getting a game intended for adults.”

Woman: “Well he knows full well not to repeat anything they do in those games; he is a smart boy. Who do you think you are to judge me anyway?”

Me: “Lady… as far as I’m concerned, if my game purchases are your business then your game purchases are my business.”

Woman: “Well I just hope my boy is smart enough to know when it is time to grow up.”

Boy: “Yeah, f*** you!”

(The employees and I burst out laughing as the mother throws the game onto the counter and drags her son out of the shop with him screaming at her that he wants his ‘f****** game.’)

Related:
Grand Theft Innocence, Part 5
Grand Theft Innocence, Part 4
Grand Theft Innocence, Part 3
Grand Theft Innocence, Part 2
Grand Theft Innocence

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Trouble Brewing, Part 6

| NE, USA | Right | November 4, 2013

(A group of three customers enter the bar. They are wearing wristbands after attending a local MMA fight. The wristbands are supposed to be only for people of drinking age.)

Customer #1: “Hey, can I get three rum and cokes?”

Me: “Sure, I just need to see everyone’s ID.”

Customer #2: “Aw, s***, I don’t have my ID, man.”

Customer #1: “Well, you shouldn’t have let the cops take your ID!”

Me: “Right, well if you don’t have your ID on you, I can’t serve you.”

Customer #2: “But I got this wrist band at the fights. You can’t have one unless you’re old enough.”

Me: “Yeah, but if I can’t see your ID myself, it doesn’t do me much good.”

Customer #1: “Well, hey is [Other Bartender] here tonight?”

Me: “Nope.”

Customer #1: “What about [Another Bartender]?”

Me: “Nope.”

(They leave. Ten minutes later, Customer #1 comes back with a different couple.)

Customer #1: “Hey, man, I’m gonna level with you…”

Me: “Alright…”

Customer #1: “Okay, that guy I was with before? Yeah, he’s only 20. But I’m totally 22, man.”

Me: “Have you got your ID with you so you can prove it?”

Customer #1: “Um… no.”

Me: “Then I can’t help you.”

Customer #1: “C’mon, you’re really gonna be like that?”

Me: “Uh, yeah.”

Related:
Trouble Brewing, Part 5
Trouble Brewing, Part 4
Trouble Brewing, Part 3
Trouble Brewing, Part 2

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Top 5 Not Always Right Stories Of October 2013

| Not Always Right | Right | November 3, 2013

October 2013 Top Story Roundup: Here are Not Always Right’s top-rated stories for the month of October!

  1. Stress About The Dress (4,138 thumbs up)
  2. Finally Singing To The Same Tune (3,956 thumbs up)
  3. He’s The Best Actor Of The Bunch (3,251 thumbs up)
  4. Putting Your Son Into A Sweet Disposition (2,794 thumbs up)
  5. The Grandmother Of All Threats (2,711 thumbs up)

PS #1: check out our new Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

Following Instructions In A Manner Of Speaking

| Albuquerque, NM, USA | Right | November 3, 2013

(I am finishing ringing up a sale for a customer. The final step on the signature pad is to confirm the transaction total.)

Me: “Okay, sir, just say ‘yes’ to confirm the total on the signature pad and I’ll get you your receipt.”

(The screen on the pad has two buttons: one reading ‘yes’ and one reading ‘no.’ The customer leans down with his mouth close to the pad and shouts…)

Customer: “YES!”

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