A Large Intelligence Gulf (Of Mexico)

| Orlando, FL, USA | Bigotry, Geography, Theme Of The Month, Tourists/Travel

Customer: “So, where are you located?”

Me: “In Orlando, Florida.”

Customer: “Ugh! I’m sick of all you foreigners taking jobs from us hard-working Americans!”

Me: “Ma’am, I am an American citizen. Florida is a state in America. Everyone who works in this call center is American.”

Customer: “I’m not stupid! I know Florida is in Mexico! I want to talk to an AMERICAN!”

Not Addressing The Problem

| MN, USA | Crazy Requests, Technology

(A customer calls in to report problems with their cell phone. I’ve determined it is a network issue.)

Me: “So, I will just need to know the location where you are so that I can tell the technician.”

Customer: “What? I’m not giving you the address! That’s not my job! I just need you to come out and fix it. It’s in Chicago.”

Me: “Well, in order for our techs to know what tower to fix, they need to know where you are having the issues. Without an address, I can’t put in the ticket.”

Customer: “No! I am not giving you the address! I am so sick and tired of this stuff! I had the same problem with [other provider]! You don’t need an address to fix it; you just don’t want to help!”

Me: “I do want to help, which is why I need an address. Even if the system would let me put the ticket in without an address, you’d then be waiting for months for a resolution while we check every tower in Chicago. In order to help, I need to know where to send my techs.”

Customer: “This is outrageous! I have a business to run! I don’t have time for this s***!”

Me: “It looks like you have a water-sprinkler company. If one of your customers reported a problem with a pipe you laid, would you go around the entire city checking every pipe, or would you require that customer to give you an address to assist?”

Customer: *huffs* “That is not the same thing, and you know it! Now get someone out here immediately!”

Loonie Over A Toonie, Part 3

| Niagara Falls, ON, Canada | Canada, Geography, Money, Theme Of The Month, Tourists/Travel

(I work at a gift shop in Canada, just beside the US border, so we usually have a lot of American tourists. Our gift shop is one of the only places in the area that lets a customer perform their transactions in US currency.)

Customer: “Do you take real money?”

Me: *confused* “What do you mean?”

Customer: “Real money!”

(The customer holds up US currency.)

Me: “Oh, yes we take Canadian or American, and we’ll give you American change back if we have some in the till.”

Customer: “Good, you people here are weird about your money.”

Related:
Loonie Over A Toonie, Part 2
Loonie Over A Toonie