The Difference Between Father And Son

| Los Angeles, CA, USA | Right | November 19, 2013

(A customer comes into my video game store with his teenage son in tow.)

Customer: “Hi, I bought this game yesterday. The guy who was here said that if I changed my mind, I could come back and exchange it for another game.”

(I notice the game has not only been opened but actually played.)

Me: “Okay, but you played this game.”

Customer: “Yeah, so?”

Me: “Well, usually exchanges are when the game hasn’t been played.”

Customer: “Well, the guy yesterday didn’t say anything about that! I want to talk to the manager. He said I could just exchange it if we didn’t like it! I just want the other game.”

Me: “Fine, just pick out the other game you wanted.”

(The customer goes to shelf, pulls out the other game, and brings it back. I notice the game he’s returning is $15, while the other game is $20. I ring up the difference.)

Me: “That will be $5.35, please.”

Customer: “What? Why?”

Me: “$5.35 is the difference plus tax between the two games. The game you bought yesterday is $15, while this game is $20. The difference is $5 plus tax.”

Customer: “No! The guy yesterday didn’t say anything about paying MORE for exchanging the game!”

(As the customer says this, his son looks down uncomfortably.)

Me: “You can’t exchange a $15 item for a $20 item without paying the difference.”

Customer: “I’m not paying extra! He said I could exchange this one for the other one! He didn’t say anything about paying more.”

Me: “Sir, you can pay the $5 plus tax difference and take the new game, or you may keep the game you have already bought and played. Or, I can call mall security, and have you removed.”

Customer: *hands over the cash and departs*

Customer’s Son: “Sorry!”

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A Sudden Stamp Of Recognition

| Seattle, WA, USA | Right | November 18, 2013

(I work in a copy shop/shipping store. It has a modern all-glass front with two entrances. Currently, I am currently the only one on shift. A customer comes in.)

Customer: “Hi, do you sell stamps?”

Me: “No, sorry, we don’t sell postage. [Store across the street] has stamps, though, at every register, and they’re just down the stairs at the end of the parking lot.”

Customer: “Oh, all right. Thank you!”

(The customer leaves, but I watch her walk 10 feet to our other entrance, and enter our store again.)

Customer: “Hi, do you sell stamps?”

Me: “…I’m sorry, ma’am, we do not. However, if you go over to—”

Customer: “See, that’s what the other girl said, and she told me to come over to this location!”

Me: “Ma’am—”

Customer: “You young people need to learn to be clear when you’re giving directions!”

(As she says this, she looks around and the lightbulb goes off.)

Customer: “I’m in the same store, aren’t I?”

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This Customer Can Go Truck Himself

| Boise, ID, USA | Right | November 18, 2013

Caller: “I want to order pizza. I’m f***ing hungry.”

Me: “Okay, let’s get your details. What’s your address?”

Caller: “Exit 49.”

Me: “Um, that’s not a complete address. Unfortunately, I can’t complete an order unless it has a complete address, due to the POS system that we have installed.”

Caller: “I’m in a f***ing semi, and I’m f***ing hungry. GET ME A F***ING PIZZA!”

Me: “Unfortunately, I can not complete your order unless you have a complete address. Perhaps you could come pick it up instead?”

Caller: “Well, F*** YOU! I’m in a F***ING SEMI and I’m F***ING HUNGRY! There is no F***ING way I’m driving my F***ING truck all the way out there!”

Me: “Unfortunately, I can not help you there. Besides, Exit 49 is outside of our delivery area. Have a good day, sir.”

(The caller hangs up immediately and I quickly inform my manager. The caller calls back less than a minute later.)

Caller: “I want to order pizza. I’m f***ing hungry!”

Manager: “Were you the one who called earlier, asking for a delivery to a semi?”

Caller: “YES! And the other chick wa—”

Manager: “She does not get paid enough to deal with a**holes like you, and frankly, neither do I. Have a good day!” *click*

Related:
Go Truck Yourself

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Thank God For Better Halves, Part 2

| Huntsville, AL, USA | Right | November 18, 2013

(We’re running a buy two, get one free promotion in our store, but you must have a membership to qualify. The membership is free. A customer and his wife approach the counter with only two games.)

Me: “Sir, do you have a membership card?”

Customer: “I don’t want no card.”

Me: “The only reason I ask is because members can get—”

Customer: “No, stop trying to sell me something.”

Me: “Sure, sir, I just thought you might want a free game today with our free membership. Your total is [amount].”

(Suddenly, the customer’s wife smacks him with her purse.)

Customer’s Wife: “Will you shut your mouth and listen to her?!” *to me* “YES, we want a free game. Thank you!”

Related:
Thank God For Better Halves

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5 Surprising Stories of Bad Customers Getting What They Deserve

Not Always Right | Right | November 18, 2013

Weekly Roundup: 5 Surprising Stories of Bad Customers Getting What They Deserve! In this week’s roundup, we share five “comeuppance” stories where misbehaving customers get what’s coming to them!

  1. An Expensive Temper Tantrum, Part 2 (6,871 thumbs up)
  2. She Fought The Law… And The Law Won (4,259 thumbs up)
  3. Let Me Give You A Pizza My Mind (4,527 thumbs up)
  4. Stress About The Dress (4,453 thumbs up)
  5. Setting Mother Straight (5,649 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

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