They Changed Each Other

| Mississauga, ON, Canada | At The Checkout, Awesome Customers, Money, Top

(I work part-time at a store that sells pools, hot tubs, and other leisure items.)

Me: “Will that be everything today?”

Customer: “Yes, miss. What’s the damage?”

Me: “That’ll be $50.05, sir.”

(The customer opens his wallet and hands me a $50 bill.)

Customer: “I’m sorry, but I only have the $50. I left my coin-purse at home today. Is that okay?”

Me: “Not a problem, sir. I’m sure I’ve got a nickel in my purse, somewhere.”

(I get a coworker to watch my till while I grab my purse from the staff room and try to find a nickel. I grab one, put it in the drawer, and cash the customer out; he thanks me and leaves the store, but a few hours later, my boss pages me to call his office immediately.)

Me: “You rang, sir?”

Boss: “Yes. Can you come to the front of the store, please? There’s someone who wants to speak with you.”

(When I reach the storefront, the same customer is standing at the counter. He’s holding a beautiful, red rose, which he gives to me—along with a nickel!)

Me: “T…thank you, sir. You know, you didn’t have to do this!”

Customer: “Yes, miss. I did. You went above and beyond your job-description to help someone in need, and that’s customer service!”

Me: *trying not to cry by this point* “Thank you so much, sir! Have a nice day!”

Customer: “And you as well, young lady!”

(After he left the store, my boss sent him a $50 gift-card, for ‘treating our staff like human beings’. It’s been 10 years since then, but I’ll never forget that customer for as long as I live. To this day, his kindness reminds me that there is still good in this world!)

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Not Really Our Calling

| Irvine, CA, USA | Uncategorized

(I am a server. It is slowing down during my shift, and I’m usually happy to talk with my customers. I have a well-meaning elderly couple at my table. I was born and raised here, college educated, and speak in a standard American dialect, almost valley girl sounding when I get giddy.)

Me: “So, is everything tasting great?”

Old man: “Yes, thank you. So, I’m curious, where are you from?”

(What he really wants to know, is what kind of non-white race am I.)

Me: “My parents are from India.”

Old man: “Oh! Indian, huh? Well, your English is very good. You should work in those, uh, those call centers… yeah! Because every time I call customer service, I can hardly understand what they are saying!”

Me: “Um… thank you, but that’s really not… uh… my area of interest.”

Old man: *shrugs* “Ah, well.”

Me: *forced, polite smile* “I’ll be back to check on you in a bit…”

Inching Away From Intelligence, Part 2

| Onley, VA, USA | Extra Stupid, Math & Science

(I work in the electronics department of a large retail store. I receive a phone call one morning.)

Me: “Hello? Electronics department, how can I help you?”

Caller: “Well, I’m on your website looking at your [brand name] TVs. You got two on here I like, a 26 inch and a 32 inch. What’s the difference?”

Me: “Well, sir. It depends. Are they Plasma, LCD, LED?”

Customer: *cutting me off* “No, no, no! I don’t care about any of that. I just wanna know which one’s bigger!”

Related:
Inching Away From Intelligence

Belly Rubbed And Snubbed

| MI, USA | At The Checkout, Wild & Unruly

(I work at a department store as a cashier. I also have a medical condition where I must take a heavy amount of steroids, and a side effect of this is that I’m a bit chunky. I’m ringing up a customer.)

Me: “Hi, did you find everything okay?”

Customer: “Oh, my dear, how can they force a woman in your condition to stand at a cash register all day? Your ankles must be so swollen! When are you due?”

(Suddenly, she reaches across the counter and rubs my belly, totally invading my personal space.)

Me: “In about five years, after I finish college, get married, and get a job that pays above minimum wage. I’m fat, not pregnant, lady. And I do not remember giving you permission to put your hands on my body.”

(The customer turns beet red, mumbles something, and abruptly leaves all her merchandise on the counter. I get a round of applause from the rest of the customers in line.)

Next Customer in line: “I would have hit her if I were you.”

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Rated I For Immature, Part 3

| NY, USA | Movies & TV

(Two older women have come in to see a popular, R-rated film. They are quite giddy and cheerful.)

Me: “Hi, what can I do for you today?”

Customer #1: “Two senior tickets for [film], please!”

Customer #2: “I’m paying! Don’t let her pay, it’s her birthday!”

Customer #1: “No, I’ve got it!”

Customer #2: *moves between her friend and me* “No, I’m paying!” *she pays* “Don’t mind us, we’ve just escaped from the nursing home.”

Customer #1: “Don’t tell our kids we’re here!”

(I smile, and they go to their movie. An hour and a half later, I see them walking out, quiet and looking stunned.)

Customer #1: “We are not telling our kids we saw that!”

Related:
Rated I For Immature, Part 2
Rated I For Immature

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