Paying It Forward

| QC, Canada | Awesome Customers, Family & Kids, Top

(I work as a secretary in a community center where children can attend day camps. They also have to pay in advance if they want to attend a special activity outside of the city. A mother calls.)

Me: “Community Center, how may I help you?”

Mother: “Hi! I know this must be difficult to do, since you have a lot to do with all the day camps, but I have a request.”

Me: “Yes?”

Mother: “Well, my daughter was registered for the activity that will be Friday on next week. I have already paid, but she won’t be able to go because we’re on vacation that week. I would like you to transfer her reservation to another child please.”

(I think that she wants to get her money back, like most of parents when they call.)

Me: “So you are asking me to give you back your money for this activity?”

Mother: “No, no! Of course not! I know it’s a bit complicated, but I would like you to transfer the reservation to another child that would like to go there, but doesn’t have the money for it.”

Me: “Oh, wow! Now I understand, and it’s very kind of you! May I have your name, your daughter’s name and your phone number so I can call you back—”

Mother: “Oh! I don’t need you to call me back; just to know another kid will be happy makes me happy! But my daughter’s name is [name], so you can remove the activity in her file. Thank you very much for doing this!”

Stereotypes Are A Bigot’s Best Friend

| Stewart, BC, Canada | Bigotry, Language & Words, Top

(Born and raised in Donegal, Ireland, I moved to Canada in my late teens. I still carry an extremely thick accent. I am working my first day at a call center and pick up the phone.)

Me: “Hello, my name is Danny; how can I help you?”

Customer: “I’m sorry; what did you say? Your name is Darry?”

Me: “My name is Danny, sir. Short form of Daniel.”

Customer: “Wait, are you a Scotsman?”

Me: “Irishman, sir.”

Customer: “Oh, f***’s sake! Put me on the phone with someone who can help me.”

Me: “Well, sir, I am new to this profession, but I assure you that I’ll—”

Customer: “No, just shut up and get me an American! You can go get drunk off an a**-load of whiskey that you pale f***s live for.”

Me: “Sir, with all due respect, I work in a Canadian call center, and therefore most of the workers here are Canadian, not American.”

Customer: “I can’t understand you! You’re slurring because of how f****** drunk you always are! Go get me your boss, ya f****** Leprechaun!”

(I proceed to put my boss on the phone, who happens to be an African-American.)

Customer: “Sir, my call was just answered by an Irishman.”

(My boss raises an eyebrow at me, and I shrug.)

Boss: “Yes, and?”

Customer: “And I want to make that next time I call, I don’t end up with a n****** on the other end. Real people should be doing this kind of work. I’m sure you’re a respectable man who will think about this.”

Boss: “Actually, sir, I happen to be black.”

Customer: “Oh, s***!” *hangs up*

Work Hard, Break A Leg

, | Phoenix, AZ, USA | Food & Drink, Health & Body

(I’m currently recovering from a broken leg. I am at work getting my schedule for the week. As I’m walking out the door, a customer entering the restaurant shoves the door open and hits me right in my bad leg. I fall to the floor, crumple over in pain, and the customer literally steps right over me without a word, as if nothing has happened and I am just in her way. She goes to order at the counter which is being manned by my manager, who has seen the whole thing happen.)

Manager: “You need to leave.”

Customer: “Why, because I hit that idiot? He was in my way.”

Manager: “Yes. That’s one of my employees, and he just had surgery on the leg you hit.”

Customer: “Well he shouldn’t have been standing there!”

Me: “I was trying to open the door and leave; I wasn’t just standing in front of the door.”

Customer: “That’s hardly my problem. Now take my order.”

Manager: “We reserve the right to refuse service to anyone, especially self-centered morons. Now get the h*** out of my store.”

Customer: “F*** you and f*** [restaurant chain]!”

(The customer storms out, literally walking right over me again.)

Manager: “[My name], why don’t you go ahead and take tomorrow off? I’ll cover for you.”

Me: “Thanks, I’m probably gonna need it!”