Quick To Find Fault With Being Quick To Finding Fault

| Manchester, England, UK | Bizarre, Time

Me: “Hello. IT Help Desk. [My Name] speaking. How can I help?”

Caller: “Yes. I logged a job the other day. It’s been resolved already, so I’d just like to close it.”

(I proceed to take the reference number. I load the job up, thinking this will be a quick and easy call.)

Me: “Okay. That’s all sorted for you. Is there anything else I can do for you today?”

Caller: “Yes. I’d just like to ask. When I phoned the other day and logged this fault, someone came and fixed it five minutes later.”

Me: “Well I’m… glad to hear that?”

Caller: “No, but—why, when I wasted all that time trying to get through to you, did no one tell me it had already been logged?”

Me: “Unfortunately, ma’am, we have a dozen staff taking hundreds of calls from thousands of users. If you tell us there’s a fault to log we can only take your word for it.”

(This clearly wasn’t the right answer. The user gets more and more agitated.)

Caller: “Yes, but, don’t you keep track of these things? Can’t you keep track of all these jobs? Why couldn’t someone have told me?”

Me: “Ma’am, if you’d told us you didn’t know whether or not it was logged, we could’ve investigated. We could have spent time trying to ascertain if a call had already been made to us regarding the issue. We certainly couldn’t do that as a routine matter for every call we receive.”

Caller: “I just don’t understand why the person I spoke to didn’t know! My time is very valuable. I’m a very busy person. I wasted a lot of time on that call!”

(This goes back and forth for a while. We’re reaching the 10 minute mark.)

Me: “I can only apologise again that we were unaware your fault had already been logged before you called. However, with all due respect, you didn’t know either. It is your printer. Also, even if we had told you, your complaint was about the length of time it took you to get through. It was time you would’ve wasted whether or not we logged your duplicate call. Finally, ma’am, your complaint is that you wasted your valuable time speaking to IT unnecessarily. Yet you’ve been going around in circles about this with me for 10 minutes now. I’m sorry, but I don’t know how else to answer your question. I am happy to hear that we were able to resolve your issue so quickly, though.”

Caller: *click*

Poorly Perceived

| NY, USA | Bad Behavior, Bigotry, Money, Top

(I work at a restaurant in a very rich town, in which I also live. I am getting my hair done at a ‘posh’ salon when I see one of my regulars from the restaurant sitting in the first chair.)

Me: “Hello Mrs. [Name]. Good to see you.”

Customer: “Oh hel— aren’t you my waitress from the place down the road?”

Me: “Yes, I am. How are you doing today?”

Customer: “I didn’t know people like you were allowed in a place like this.”

Me: “Excuse me?”

(At this point my stylist comes over to bring me to her station.)

Customer: *to stylist* “Honey, did you know this girl is a waitress? Are you sure she has enough money to pay? You may want to check before you start serving her.”

Stylist: “Ma’am, [My Name] has been a client here for two years. She’s very reliable.”

Customer: “Oh my. What a waste of money. Poor girls like you should not be wasting their money on things like this. Don’t you have a child to care for or something of the like?”

(At this point everyone in the salon is quite uncomfortable and is staring at the three of us.)

Me: “I’m so sorry Mrs. [Name]. I actually only work at the restaurant because I don’t like to spend my time being unproductive. You see, I am a college student at [very prestigious college]. I am currently studying to be a biomedical engineer, which I’ll have you know is the second top grossing career currently. And since it seems to matter to you so much, I’m quite financially comfortable! And even if I were a poor waitress, as you so kindly suggested, people are free to do whatever they like with the money they work so hard for! Your husband comes in twice a week to get coffee and sit at our counter and complain about you! So really, Mrs. [Name], I’m very, very sorry for you.”

Solving A Thorny Issue

| MO, USA | Funny Names, Movies & TV

(A phone call comes in at work.)

Me: “This is the electronics department. How can I help you?”

Caller: “I need this movie for my nephew! It’s all he wants.”

Me: “Okay, which movie is it?”

Caller:Game of Thorns! Number two!”

Me: “Oh, Game of Thrones, maybe? The second season?”

Caller: “NO! Game of THORNS! NUMBER two!”

Me: “I don’t believe there’s a movie called Game of Thorns. I do have the second season of Game of Thrones, though.”

Caller: *very angry now* “It’s Game of Thorns! Thorns! T-H-R-O—” *mumbles* “Thooorns… thrrrones?” *very quietly* “Game of Thrones…”

Me: “…”

Caller: “Yeah. You got that?”

Me: “Yes. We have several copies of Game of Thrones. Seasons one and two.”

(The caller hangs up.)