Raceless Accusations, Part 2

| Texas, USA | At The Checkout, Bigotry

(On a very slow night, I’m helping our only customer with a coworker. I notice another customer enter the store, glance around, and disappear into the aisles. Once the other customer leaves, she approaches us carrying some items.)

Customer: “I can’t believe you didn’t help me when I came in.”

Me: “I’m sorry, we were helping the gentleman who just left.”

Customer: “Well, I just would like you to quit being racist and check me out.”

(My coworker and I are taken aback at the accusation, but I remain courteous.)

Me: “Um, sure.”

(At that moment, the customer sees a different coworker at a register.)

Customer: “Nevermind, I’ll just ask her.”

(The customer returns moments later, as it turns out my coworker’s register is closed. I hadn’t known the other one was closed, or else I would have warned her.)

Customer: “I can’t believe you’re all so racist here that you can’t even help me. I’ll call the NAACP on you, and they’ll crack down on this store!”

Me: “I’m sorry you feel that way, ma’am. Would you like me to call the manager on duty to address your concern?”

Customer: “Yes, please do.”

(I radio in our manager on duty, who comes quickly to the register. He is one of two black men with management positions in the store, and we only have four managers.)

Me: “This is our manager for tonight. [Manager on duty], this woman has a concern she would like to address.”

Manager: *smiling* “How may I help you, ma’am?”

Customer: *deflates instantly and leaves in a huff*

Related:
Raceless Accusations

The Custo-Me Is Always Right

| NY, USA | Technology

(Our store has recently put in a computerized ticketing system that shows us the numbers customers have taken. It also allows customers to place an order at a kiosk and pick it up later. The only difference to a customer coming up to the counter is the placement of the tickets, and that they now have to press a button instead of pushing a lever.)

Customer: “Why did you have to change the ticket system? It was fine the way it was!”

Coworker: “I don’t know, ma’am. They don’t tell us.”

Customer: “Yeah, well, they shouldn’t fix what isn’t broken.”

Coworker: “They just wanted the new technology, I think, so people can place orders at the kiosk now.”

Customer: “But if we want things a specific way, the kiosk is useless!”

Me: “That’s true. However, some customers like the convenience of it, especially for short trips to the store.”

Customer: “Well, I don’t use it, so it’s useless!”

Dog As I Say, Not As I Dog

| North Carolina, USA | Crazy Requests, Food & Drink

(Note: our hot dogs come with chili and coleslaw on them, and customers frequently ask for them without one or the other.)

Customer: “I’ll have a hot dog with cheddar cheese and no meat.”

Me: “Sure. Do you still want the coleslaw?”

Customer: “Yes, and be sure to toast the bun.”

(I put her order in, and return a short time later with a hot dog in a toasted bun with cheese and coleslaw.)

Customer: “Excuse me, I asked for no meat. This has meat on it.”

Me: “Oh, I’m sorry, I thought you meant you didn’t want the chili. Could you explain to me what it is you’d like?”

Customer: “Well, I said no meat! Take the hot dog out!”

Me: “Okay, so just to be clear: you want a toasted hot dog bun with cheese and coleslaw… but no hot dog?”

Customer: “Yes! Is that so hard?”

Me: “I’m so sorry for the misunderstanding. Would you like me to bring you a grilled cheese sandwich with coleslaw in it? It would be less expensive.”

Customer: “I specifically asked for a hot dog. A grilled cheese is not a hot dog!”

Pint-Sized Profanity Patrol

| Edmonton, Alberta, Canada | Awesome Customers, Family & Kids, Top

(Two younger teens are hanging out near the specialty store where I work.)

Young Teen #1: “Aw man, these pants are f***ing sweet!”

Young Teen #2: “S***, I know! I love this f***ing store!”

(The swearing and vulgar language keeps up for a while as families enter the store. A lady walks in with her young boy who can’t be older than three or four. He stands near the young teens and listens to their foul language for a while. Suddenly, he marches up to them with his hands in his little pockets, unimpressed.)

Little Boy: “HEY! I’m here! I can hear you! Don’t talk like that!”

Young Teens: *look dumbfounded and leave the store*

High On Life

| Cincinnati, OH, USA | Food & Drink

(I’m a waitress at a popular franchise, and we are unexpectedly busy for a Monday night. I’m serving an elderly couple their drinks.)

Me: “Here you go: I have an iced tea and a water!”

Old Man: “Oh, I know you! We had you last time.”

(The couple is an older couple, maybe in their sixties or seventies. I don’t recognize them, but I’ve been working at this location for a couple of years, so I’ve met an awful lot of people.)

Me: “Oh, you did? Well, it’s great to see you back, then!”

Old Man: “Yes, I recognize you, because there aren’t a lot of people that cheerful.”

Me: *grins* “Yeah, I’m usually pretty happy.”

Old Man: “That, or you’re on some seriously good s***!”

Me: *busts out laughing*

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