Have A Heart (Attack)

| SK, Canada | Bad Behavior, Crazy Requests, Health & Body, Top

(I work at a walk-in medical clinic located in a shopping center. It is about 20 minutes before closing and as a result, it’s only the doctor and I working. A man walks in complaining of chest pain, and goes into full cardiac arrest. I am in the back assisting the doctor for approximately 10 minutes as he stabilizes the patient and the paramedics arrive. Once the paramedics take over, I head for the front desk. There is a patient waiting.)

Patient: “About d*** time! I have been waiting for five minutes!”

Me: “I am sorry, ma’am. We had a patient in full cardiac arrest and the doctor required my assistance.”

Patient: “That’s no excuse for bad service. I shouldn’t have had to wait that long. Now, I want to see a doctor.”

Me: “Unfortunately, the doctor will be leaving with the patient and paramedics to go to the hospital. We have to close a few minutes early.”

Patient: “This is ridiculous. I have a sore throat and I need to see a doctor. I demand I be seen before the doctor leaves. Whoever else can wait; I am leaving on a trip tomorrow, and must be seen today.”

Me: “Ma’am, emergencies take precedence. A heart attack beats a sore throat. You either have to come back tomorrow, or seek care elsewhere.”

Patient: “I don’t care about your excuses! I am a busy, important person, and need to see a doctor now!”

(I have lost all patience. I am about to throw her out, when the paramedics start wheeling out the cardiac-arrest patient on the gurney, followed by the doctor.)

Patient: *still yelling* “There, the doctor is right there. He can see me before he takes care of that lazy guy!”

Doctor: “Tell you what: have a heart attack right now, and I will be happy to assist you. Otherwise, get your insensitive a** out of my clinic and don’t ever come back.”

(The customer storms out, but actually tries to come back the next day. She is refused. The man makes a full recovery and sends flowers, gift cards and thoughtful notes to both the doctor and me for the help.)

The Light In A Polite Lite World

| CT, USA | At The Checkout, Awesome Customers, Family & Kids, Theme Of The Month

(I work at a convenience store with a pharmacy. I’ve been working there for just about a year, and have given up completely on meeting a customer who’s nice to me. While I’m ringing people out, a boy about the age of eight or nine walks up to my register by himself.)

Boy: *places Xbox live card on the counter* “Just this, please.”

Me: “Sure.”

(I ring him up and give him his total. It’s about $20.)

Boy: “I’m sorry; I have about $15 in cash, but the rest is in quarters. Is that okay?”

Me: *smiling* “That’s fine. Now I won’t need quarters later.”

(The boy smiles and counts out his change. I finish the transaction and hand him the receipt with his card.)

Me: “There you go. Have a nice day.”

Boy: *smiling politely* “Thank you very much. You have a nice day too!”

(He waves and smiles as he walks out. That boy restores my faith in humanity. He is now a regular at our store and I always love seeing him, still as polite as ever!)

A Number Of Problems With That Question

| MD, USA | Extra Stupid

(I work as a receptionist for a financial management firm, where I am in charge of answering phones and transferring the callers to the right person.)

Me: “Good morning, you’re through to [firm name]; how may I help you?”

Caller: “Is this 1-800-Flowers?”

Me: “I’m afraid you have the wrong number.”

Caller: “Are you sure?”

Me: “I’m sorry; this number isn’t even 1-800.”

Caller: “Oh, Do you have the number for 1-800-Flowers?”