Constant Explain Drain

| USA | Crazy Requests, Hotels & Lodging, Theme Of The Month

Guest: “I have a question about my bill.”

Me: “What is your question?”

Guest: “Why did my rate go up?”

Me: “Let me see.”

Guest: “I remember the rate was supposed to stay the same! Now it’s showing me differently. I wanted it changed, and hurry up or I’ll miss my train!”

(I pull out the guest’s reg card, which clearly has ‘RATE CHANGE’ and the amount printed on it and the guest’s signature on the bottom.)

Me: “This is your signature? Yes?”

Guest: “Well… yes…”

Me: “These initials by the ‘RATE CHANGE’ show that you have acknowledged that there is a rate change in your stay.”

Guest: “Well… uh… the person who checked me in didn’t EXPLAIN it to me!”

Me: “But you signed it anyway. You sign things you don’t read?”

Guest: “THE PERSON WHO CHECKED ME IN WAS RUDE AND DIDN’T EXPLAIN IT TO ME. I MUST HAVE THINGS EXPLAINED TO ME CONSTANTLY!”

The Very Picture Of Ignorance

| USA | Bizarre, Family & Kids, Food & Drink

(My mother’s never worked in customer service, so she is sometimes rude without meaning to. She has a photography hobby, and lately she’s been taking pictures of people without asking first. We’re at the drive thru getting food when she suddenly pulls out her camera.)

Me: “Mom, don’t—”

Mom: *click*

Cashier: *blinded by the flash*

Me: *to cashier* “Um, I’m sorry about that. Mom, you’re supposed to ask first, not just take a picture!”

Mom: “It’s okay. People love to get pictures taken of them! I’m like a paparazzi! They feel like celebs!”

Me: “No, they don’t. It’s rude!”

Cashier: *rubbing eyes* “Here’s your food.” *hands over food*

(My mom drove off without an apology and I saw, in the rearview mirror, the poor cashier still rubbing his eyes. Sorry, poor cashier!)

Sticking It Out

| MA, USA | At The Checkout, Criminal & Illegal, Liars & Scammers

(It is the late 1990s. I’m a cashier for a major home improvement store. We have been taught how to spot the various tricks people might use to try to pay less for merchandise than the actual prices. One night, an assistant manager came up to me about 10 minutes before closing time, as I was the only register open.)

Manager: “Keep your eyes open. We’ve got a customer who’s up to no good.”

Me: “You think he’s trying to make a grab?”

Manager: “Yeah, and he’s not exactly being subtle about it. I’ve been watching him roaming the aisles. Just be on your toes.”

(A few minutes later, said customer approaches the registers. I call him over.)

Me: “Evening, sir.”

Customer: “Hi. Just this, please.”

(He hands me a utility lamp that I scan. Just by looking at my monitor I can tell what he’s up to.)

Me: “Wait. That can’t be right.”

Customer: “No. It says $4.99, then that’s the price!”

(The price is one thing, but the monitor shows that I’ve scanned in a $4.99 house plant from the garden area.)

Me: “Sir, you’re buying a lamp, not a plant.”

(A quick inspection confirms what I suspected, that he’s taken the UPC sticker off a lower priced item and covered the lamp’s UPC with it. His mistake was what he took the sticker from. I peel the sticker off and re-scan the lamp, showing the correct $24.95 price.)

Customer: “No. You’ve got to let me have it for the other price you scanned in!”

(During training, we were also told never to confront or accuse a suspected shoplifter, to leave that to a manager.)

Me: “Sir, even though the wrong bar code wound up on this by some error, I have to charge you the right price for the right item.”

Customer: *sighs* “Fine. I’ve got to go check something out. Be right back.”

Me: “Okay, but we close in a few minutes.”

Customer: “Yeah, fine. I’ll put this back….”

(The whole time, I’ve had my hand on the lamp in case he tries to take it and run.)

Me: “No, sir. That’s okay. I’ll take care of it.”

(The customer goes back into the aisle. The assistant manager has been nearby watching the whole thing, and follows him, but passes by me first.)

Manager: “Nice catch. I’ll make sure your supervisor hears about this one.”

(Less than two minutes later, he’s ushering the customer to the exit.)

Customer: “Man, I didn’t do anything!”

Manager: “Yeah, ’cause I have a cashier who knows what he’s doing!”