Training Draining

, | Australia | At The Checkout, Food & Drink

(It’s around 12 pm. I’m training a new girl on her third shift. She’s never been on register before, so I’m walking her through it before I teach her how to serve. Our register layout has changed that day, so every employee on shift is re-learning it. All of a sudden, a woman who has been standing in line for around two minutes walks straight up to the register. The register has a sign on it clearly stating that it is closed.)

Customer: “Excuse me, do you have to do that now?”

Me: “I’m sorry?”

Customer: “It’s lunchtime, and you’re training! Do you have to do that now?”

Me: “I’m sorry ma’am, but this is her training shift and—”

Customer: “I don’t care! I’ve been standing here for ten minutes! You have one girl serving and it’s extremely busy!”

(We have around five customers besides her, three of whom have ordered and paid.)

Me: “I’m sorry, I’ll get you my manager.”

Customer: “It’s lunch time!”

Manager: “Hi, what seems to be the problem today?”

Customer: “This girl is being extremely rude to me and refusing to serve me!”

Manager: “I’m sorry, but as you can see, this register is closed. Our trainee is currently being trained. If you’ll just step into that line over there, we’ll take your order.”

Customer: “It’s lunch time! Are you all stupid!?. Some of us are on our meal breaks!”

Manager: “I’m sorry about that, ma’am.”

Customer: “This line isn’t even moving!”

(The manager is needed in two other parts of the store at this point, so she instructs me to have the trainee serve the customer, and then get back to training her.)

Customer: “Finally. It’s lunch time!”

(The customer then proceeds to rattle off a long and extremely complicated order. This is difficult for both the trainee and myself and takes around five minutes to put through her order. She begins screaming about slow service around halfway through. The trainee is nearly in tears by this point.)

Customer: “Oh, for God’s sake! You’re so f***ing slow! Don’t you know how to use a register?”

Me: *finally losing my patience* “No, she doesn’t. That’s what I was trying to teach her before.”

Customer: “I want to talk to your manager!”

Manager: “I’m sorry, I’m going to have to ask you to leave. You have been extremely rude to my staff, who are only doing as they have been instructed to do. Here is your food.”

Customer: “You can’t do this to me! I’m going to your owners, and I’m going to your head office! What’s your name? What’s her name?”

(The manager gives both of our names.)

Customer: “I’M GOING TO HAVE YOU BOTH FIRED!”

(The customer then proceeds to charge out of the store, still ranting about poor service.)

Manager: “Yeah, have fun with that.”

Word To The Whys

| Austin, TX, USA | Liars & Scammers

Me: “Thank you for calling [business]; how may I help you?”

Customer: “I can’t believe you’d do this to me! I’ve been a customer for years! I’ve spent literally thousands of dollars with you! Why would you do this to me?!”

Me: “I’m sorry, but what’s happened?”

Customer: “You charged me for two [products], but only sent one. Why are you trying to rip off a loyal customer?!”

Me: “I’m sorry your order wasn’t complete. I’ll get the missing item shipped to you today.”

Customer: “But why did you do this to me?”

Me: “I think it was just a mistake. We wouldn’t do something like that intentionally.”

Customer: “Of course you did! The packing slip clearly says ‘F*** you!’ on it!”

Me: “I’m very sorry to hear that! Can you send me a photo so I can forward it to my manager?”

Customer: “Why? Don’t you believe me?!”

Me: “I need to see the handwriting to figure out who wrote it.”

Customer: “Fine. I’ll mail it back.”

Me: “I would prefer it if you email a photo, but mailing it back is fine. In the meantime, I’ll get the missing [product] sent to you.”

Customer: “I still can’t believe you’d do this to me!”

(The customer mails in the slip, and sure enough, written in crayon in a very unsteady hand that I don’t recognize, is ‘F*** you!’. However, it’s followed in the same handwriting and crayon by, ‘I can’t believe you’d do this to me!’)

Went To The Wrong Joint, Part 2

| CA, USA | Health & Body, Pets & Animals

(Our clinic has an animal hotel which backs out onto the alley behind. The back entrance is for employees and for taking dogs out for walks, and so only has a small sign to indicate it is an animal clinic. It is otherwise an anonymous-looking building, in an alleyway that looks like several others behind our neighboring strip malls. One such alleyway contains a medical marijuana clinic. It is 8 am on a Sunday. A stranger in his early twenties approaches me as I am taking a dog out for his morning business. I am in my scrubs, and so on the street I am sometimes mistaken for a nurse.)

Stranger: “Hey, you work here?”

Me: “Yep, I’m new.”

Stranger: “Okay, cool. They let you bring your dog to work with you?”

Me: “No, this is one of our boarders. Can I help you with something?”

Stranger: “They shouldn’t let you keep dogs in there! What if they ate your stock?”

Me: “I assure you, the pharmacy is kept well away from them. Did you need something?”

Stranger: “Yeah, just a dime.”

Me: *blankly* “I don’t have my wallet with me, I’m sorry.”

Stranger: *also blankly* “No, I mean… could you let me into the building so I can get it?”

Me: *thinking he is joking, I laugh* “The clinic is technically closed, sorry. Besides, I don’t think I want you going through my stuff!”

Stranger: “I don’t get it! My friends said you guys are super helpful! I just want to buy a dime!”

(At this point, I finally putting the pieces together.)

Me: “Ah, actually… we aren’t that kind of clinic. That one is the next alley up, but I’m pretty sure they’re closed at this time of day. We’re an animal clinic.”

Stranger: “S***! Sorry to bother you!”

(The stranger starts to leave in the direction he came from, but then turns around and goes the way I pointed and laughs.)

Stranger: “Yeah… I might be a little high.”

Related:
Went To The Wrong Joint

Smells Like Teen Illiteracy

| Medford, MA, USA | Musical Mayhem

Customer: “Do you have anything from Nirvana?”

Me: “Sure, right this way. Here is a book about Kurt Kobain, and over here is a copy of his diary.”

Customer: “No, the music.”

Me: “Oh, did you want the book about the band and the grunge scene?”

Customer: “No, the music.”

(The customer holds up his hands to his ears, miming headphones.)

Me: “I’m sorry, are you looking for the music on CD?”

Customer: “Yeah, a CD.”

Me: “Oh, sorry. We don’t sell that here. Maybe you could try the music store on the other side of the mall?”

Customer: “What? You’re out of the CD?”

Me: “No, we don’t sell CDs at all. Just the—”

Customer: “Why the h*** not?”

Me: “Ah, because this is a bookstore?”

Customer: *looks up and around for the first time* “Huh! What a stupid store!” *walks out*

Time For Giving And Receiving, Part 2

| Robeline, LA, USA | Awesome Customers, Holidays, Theme Of The Month

(My coworker, who has just gotten off shift, is leaning against the counter talking to me when an older gentleman walks in.)

Me: *smiling* “Good evening and Merry Christmas!”

Customer: *frowning* “Why are you here? It’s Christmas!”

Coworker: *smiling* “Well, we don’t close for Christmas. She’s closing up shop, but I’ve just gotten off and am about to go home.”

Customer: *suddenly grinning* “Wait right here!” *turns on his heel and goes out the door*

Coworker: “…Okay, what was that?”

Me: “I have no idea!”

(The customer returns and gives my coworker a $20 bill then lays one on the counter in front of me.)

Customer: “Merry Christmas, ladies, and a Happy New Year too!”

(We both stare after him as he walks out, gets into his SUV and leaves. We then look at each other.)

Coworker: “Wow, that’s the nicest thing anyone’s done all day!”

Me: “Well, this is the season for miracles, isn’t it?”

(I still have no idea who that man was!)

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