Driving A Hard Bargain

| Chennai, India | Right | May 9, 2014

(I am standing in line at the travel desk of a very nice hotel in Chennai. Just ahead of me is a guest with an accent from somewhere in Britain, but I cannot place it. He is being very abusive toward the young man at the desk.)

Guest: “I’m not paying your rates for a car. I’m going to hire an auto outside the hotel. You people are thieves”

Desk Clerk: “Certainly, sir, but how may I help you?”

Guest: “Write this address down. Write it down in Hindi. I’ll hand it to a driver. I’m not paying you.”

Desk Clerk: “Yes, sir.”

(I watch him write down the address from English to Hindi.)

Me: “I must compliment you. He was very rude and you handled it well.”

Desk Clerk: “Just doing my job, sir. Thank you.”

Me: “You did just what he asked…”

Desk Clerk: *looks up smiling slightly*

Me:“You wrote it down in Hindi. The local language is Tamil… and what are his chances of finding a literate ‘auto’ driver out there, anyway?”

Desk Clerk: *smiling broadly* “You have been here before, sir!”

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Unable To Think Independently

| Ireland | Right | May 9, 2014

(Years ago, I worked in an Internet cafe. We have an American tourist come in and check his email. His email doesn’t have a traditional webmail service. You have to connect through a special program and chose your location.)

Customer: “I can’t connect. It’s not showing my mail.”

Me: “I see what it is. You chose to use the UK access number.”

Customer: “But I’m in the UK.”

Me: “No, this is Ireland.”

Customer: “But Ireland is part of the UK.”

Me: “No, only the north is.”

Customer: “But you all speak English.”

Me: “Yes, but we are still a different country. It’s listed under the Republic of Ireland in the drop down menu.”

Customer: “But that is part of the UK. People here are British right?”

Me: “No. In America you had a war of independence in 1775 right?”

Customer: “Yes.”

Me: “So did we, in 1921. If we’re British, so are you.”

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The Return Of The Ninja

| NH, USA | Right | May 9, 2014

(I have a 14-hour shift because a friend of mine is out sick as she is having surgery. It’s about eight hours into the day, and a customer comes in, with something in a paper bag and a giant scowl on her face.)

Me: “Hello, Ma’am. How may I help you today?”

Guest: “Yes. I’d like to return this, please? Here’s my receipt, and I want the full amount back.”

Me: “Yes, Ma’am. I’ll do what I can.”

(I go to scan the receipt, and it’s declined, because she’s had the items for more than 90 days. We aren’t allowed to return things over that limit without a supervisor’s approval.)

Me: “I’m very sorry ma’am, but my system is showing me that I can’t return these, due to the fact you purchased them more than 90 days ago.”

Guest: “That’s f****** stupid! I demand to speak with your supervisor! I work in retail, and we return everything the guest gives us!”

(I look over, and see my supervisor is busy dealing with another customer.)

Me: “I’m sorry, ma’am. If you’d just wait right over here for a moment, I’m sure he’ll be with you very shortly.”

Guest: “No! I’ll not be treated this way!”

(She takes out her purse, and slams her bag down on the guest services counter, throwing her store card and three gift cards at my face. I catch one, and dodge the others.)

Me: “Ma’am, I’m going to have to ask you to leave, please. We do not allow that kind of behavior here. I’m very sorry for any inconvenience.”

Guest: “You know what? You’re simply a stupid little s*** with no chance at ever being successful, or pretty!” *storms out*

Customer In Line Behind Her: “Well, I never! Miss, you are beautiful, very kind, and I’m in awe of your ninja skills!”

Me: “Thank you, ma’am. I appreciate it!”

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How To Kiss Problem Customers Goodbye

| IN, USA | Right | May 8, 2014

(I normally take my lunch break when my husband gets off work. Today is a really busy day and I’m not getting my lunch break, so my husband has approached me at my checkout line. I give my husband a hug and quick peck on the cheek and say goodbye. I turn to my next customer.)

Customer: “Where’s mine?”

Me: “Your what?”

Customer: *very serious* “My hug and kiss. He got one. I want one, too.”

Me: “Oh! I only hug and kiss the customers I’m married to.”

Customer: *disgusted* “Well, that’s not good customer service. I wanted a hug and kiss!”

(A coworker then decides to step in. He’s a big guy about 6″ tall and very heavy.)

Coworker: “Well, it would be a shame to let you leave unhappy.”

Customer: “I know. It’s not fair that she kisses other men but won’t give me one!”

Coworker: “I’ll take care of that for you.”

(My coworker walks towards the customer with his arms out.)

Coworker: “Let me show her what customer service is. I’ll take care of that hug and kiss.”

Customer: “Uh… No, thanks!” *walks quickly to the front register*

Coworker: *to me* “What about my hug and kiss?”

Me: *smirks* “What about that marriage proposal?”

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One Man’s Chocolate Is Another Man’s Poison

| Clearwater, FL, USA | Right | May 8, 2014

(My boyfriend and I are walking through a store when he notices a chocolate fountain on display.)

Boyfriend: “Who would actually buy one of these? You can just rent them.”

Me: “Probably someone who entertains a lot.”

Boyfriend: “But if you owned one then your guests would never leave!”

(Another customer has overheard us and butts in.)

Random Creepy Customer: “Poison! If you poison them then they’ll never come back!”

Boyfriend: “… I guess that’s true.”

(At this point, my boyfriend quickly leads me to another aisle.)

Boyfriend: *whispering* “If you ever see that customer again, don’t eat anything she offers you!”

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