Coffee Cookie Kindness

, | USA | At The Checkout, Awesome Customers, Awesome Workers, Food & Drink, Top

(It is a busy Sunday morning, and I accidentally turn my register off. It takes about five minutes for the system to completely reboot and get back up and running. In that time a customer has pulled into my drive-thru lane.)

Me: “Sorry, it should be just a minute before I can get your order in.”

(As I say this, my computer crashes and I have to reboot it again. Since there is a line of customers ahead of them, they can’t pull up to the window to order either.)

Me: *over the speaker* “I am so sorry about this! As soon as we get the line moving, I can get your order in at the first window.”

Customer: “Don’t worry about it; we’re not in a hurry. Take your time!”

(It takes two more minutes before I can get their coffee order in and they get to the first window to pay. They speak to my coworker.)

Coworker: “Hello folks! Sorry it took so long. Your order has been paid for already, so go ahead and drive up to the next window.”

Customer: “Paid for? Who paid for our order?”

Coworker: “Actually, the girl that took your order felt so bad about her computer crashing she paid for your coffees.”

(They leave a verbal thank you for me and leave. I think this is the end until an hour later the manager is screaming my name.)

Manager: “What did you DO?!”

Me: “I don’t know; what happened?”

(The manager shows me the huge tray of piping hot homemade cookies. Apparently the customer’s wife decided to repay my kindness and made us all cookies! Best day of work ever!)

Tearing A Rent In The Truth

| Charlotte, NC, USA | Criminal & Illegal, Liars & Scammers, Money, Theme Of The Month

(Rent is due on the 1st of each month, and late after the 5th. After the 5th, a late fee applies. Today is the 6th.)

Tenant: “Here’s my rent. I was going to drop my money order in the drop slot last night but I got tied up late at work and was too tired to drive over. I’m sorry. Can you waive the late fee?”

Me: “Well, let me see. Hmm, the date the money order was printed on was today, the 6th. So you just lied to my face.”

Tenant: *completely unashamed* “Ha ha. Well… yeah. You know.”

Me: “No, I don’t know.” *hands back rent* “Please come back when you have the additional late fee.”

Tenant: “That’s just wrong! It’s only a day!”

Me: “No, ma’am. It’s the lying that’s wrong here.”

Tenant: *slams door and leaves in indignant huff* “I’m going to call your boss and have you fired. Oooh, and you’re racist!”

No Ram-ifications

| ID, USA | Liars & Scammers, Technology, Theme Of The Month

(I work in the back of the thrift store, where everything is sorted and tested. A Hispanic family comes in the front of the store, carrying three very old laptops.)

Customer: “We bought these laptops from here, and would like to exchange them from something else.”

Manager #1: “I’ll take these back to the electronics guys, and make sure they work.”

(He takes them back to the guys, and relays the story. While I don’t work at the electronics testing station, my area is right next to it, so I can see clearly what they are testing. They sometimes call me over because I have a strong technical background.)

Tester: “I don’t ever remember seeing these laptops.”

Me: “Neither do I!”

Manager #1: “Hey, wait a minute. There is no sticker residue! Nor is there rubbing of where they should have been! Also, they didn’t come in with a receipt. Something’s fishy here.”

(While they have me quickly test the laptops, Manager #1 gets Manager #2, who is fluent in Spanish, but Caucasian.)

Manager #1: *in Spanish* “Hello! So, were you trying to exchange the laptops?”

Customer: *flustered* “Did I say ‘exchange?’ I meant ‘donate!'”

Manager #2: “Well, I’m glad we could sort out the miscommunication!”

(Two of the laptops don’t boot up because they don’t even have a hard drive. The one that does boot has a very small amount of RAM. The kicker? Even if, by some fluke, we had sold those laptops, they would have been thoroughly tested, and all three would have been sold as ‘for parts,’ meaning that the customer wouldn’t have been able to afford even one working laptop!)