Colorful Employees

, | IL, USA | Right | September 11, 2014

(I am the guest relations person, so I return calls from disgruntled customers all the time. The restaurants are fast food and all have drive thrus.)

Customer: “Did you know you have gang members hanging around your [Location] restaurant?!”

Me: “No, sir, I did not. Have you spoken with the manager of the establishment about this?”

Customer: “I did and he laughed me off!”

Me: “I’m very sorry about that, sir. We ask that our manager’s take guest concerns seriously. Where are you witnessing gang members around the facility?”

Customer: “He should be able to see them. They are hanging out in your driveway there, all wearing the same clothes ALL THE TIME!”

Me: “How are they dressed?”

Customer: “They are wearing black shirts, khakis, and hats! They are always there until you guys close!”

Me: “Sir, you are describing our drive thru staff. They are wearing our uniform and stationed outside to take orders.”

Customer: “But they’re all black and Mexican!”

Me: “We are an equal opportunity employer and do not discriminate who we hire.”

Customer: “This is bulls***! I want to talk to your manager!”

Me: “Sir, you can talk to my manager if you’d like but you are describing our staff. They are not a gang and there would be nothing she would be able to do about it.”

Customer: “I SAID I WANT TO TALK TO YOUR MANAGER!”

(My manager explained the same thing I did and the customer screamed so loudly we hung up.)

1 Thumbs
1,785
VOTES

Shouldn’t Be Listening

| UT, USA | Right | September 10, 2014

(I am a cashier at a popular craft store. A woman is purchasing lots of items for her daughter’s upcoming birthday party. Most of these items are little things, like individual lip balms and wrapped candies. We don’t have scanners at this store, so it takes me a good seven or so minutes to ring up all her items.)

Customer: “This is all for my daughter’s birthday! Isn’t it wonderful?”

Me: “Yes, it is. How old is she turning?”

Customer: “Three. And she’s mommy’s little princess. She’s my pageant winner. We spend so much on pageants! Oh, it’s so expensive. I really shouldn’t be buying her all this for her birthday.”

(The customer goes on and one like this as I ring up all her items. She keeps talking about her daughter’s pageants. Her little girl is sitting in the cart with a lollypop in her mouth, apparently too young to care about big birthday parties and pageants.)

Me: “Do you have a coupon to use today?”

Customer: “Yes, I do. 40% off right here.”

(Her sum is quite large, so I make sure she understands.)

Me: “You do realize that this is for 40% off one individual item, right?”

Customer: “Oh, yes, yes. And it’s great because I really shouldn’t be buying all this. I really don’t have a lot of money.”

(The customer doesn’t seem to have understood what I said about 40% off one item, not the entire purchase. After clarifying one more time, I process the coupon and finish the transaction. About ten minutes later she comes rushing back into the store.)

Customer: “I didn’t get 40% off my purchase! I told you I shouldn’t be buying all of this.”

Me: “Ma’am, I did tell you several times before finishing your transaction that the coupon was for 40% off one item, not the entire purchase. You told me you understood.”

Customer: “Fine, Then I want to return most of this.”

(She then proceeded to unload all the individual lip balms and candies she had purchased. It took me another ten minutes to process her refund, and then she swept out of the store muttering about how expensive the birthday party was turning out to be.)

1 Thumbs
1,190
VOTES

I Don’t Work Here, Does Not Work Here, Part 16

| FL, USA | Right | September 10, 2014

(I went to check out a sale at a clothing store. While browsing the clothing racks, a lady runs up to and violently grabs my arm and start yelling at me.)

Customer: “About d*** time someone showed up. I’ve been looking for you for ten minutes now!”

Me: “Excuse me?”

Customer: “Don’t give me that! I give you guys a lot of my hard earned money and all I get is crappy service.”

Me: “Um, ma’am, I’m sorry, but I think you—”

Customer: “Now listen here. I don’t have time for this. I’ve got places to be, so just do your d*** job and help me!”

Me: “Ma’am, I don’t work here.”

Customer: “Work, you got that right! You just get paid to sit on your fat a**. If it was up to me you’d be fired!”

(At this point the store manager has heard the commotion and comes over to see what the problem is.)

Manager: “Excuse me, ladies. Is there a problem here?”

(Customer angrily points at me.)

Customer: “Yes, there’s a problem! Your sorry excuse of employees stand around all day while your customers have to suffer!”

(Looking at me, the manager understands what’s going on and is trying to not burst out laughing.)

Manager: “I’m terribly sorry, ma’am, but if you would have asked a store associate for assistance instead of yelling at another customer, perhaps we could have assisted you.”

Customer: “Well, I never!”

(Confused, the lady looks at me and finally realizes I’m not wearing a store uniform or name tag.)

Customer: “Oh, um… Ah, I think I’ll just come back later.”

(Looking extremely embarrassed the lady rushes out of the store without even apologizing.)

Manager: “I’m sorry, miss. Are you all right?”

Me: “I’m really confused but yeah. I guess. Are all your customers like that?”

Manager: “That’s not even the worst of it.”

 

1 Thumbs
1,486
VOTES

Going On A Duck Tale

| USA | Right | September 10, 2014

(My office phone rings and I answer it. The voice on the other line sounds like it belongs to an elderly gentleman who may be hard of hearing.)

Me: “Hello, [Prison]. This is [My Name].”

Caller: “Hi. Yes, this is [Caller] from [Small, Rural Town] and I need a duck license.”

Me: “I am sorry, sir?”

Caller: “I need a duck license. I know I can get one on the Internet, but the Internet is not good out here in [Small, Rural Town].”

Me: “Sir, I think you got the wrong number.”

Caller: “We have so many ducks out here. I need a duck license. I know I can get them on the Internet, but I can’t use the Internet so I need you to help me with a duck license.”

Me: “Sir, you have called the wrong number. This is the penitentiary.”

Caller: “You see there are so many ducks around here. So I need your help with a license…”

Me: “Sir, you have the wrong number.”

Caller: “… and I need it because there are so many ducks and I need a license to shoot them…”

Me: “Sir? I think you wanted fish and game.”

Caller: “… but I can’t get on the Internet, so I need you to give me a license.”

Me: “Sir, you have the wrong number. This is the penitentiary.”

Caller: “The what? Who did I call?”

Me: “You called the prison, sir.”

Caller: “Oh, you can’t help me at all then…”

Me: “Let me get you the number to fish and game.”

(He was very nice and appreciative, and his wrong number made my day!)

1 Thumbs
1,306
VOTES

I Nintendo All

| Oakville, ON, Canada | Right | September 10, 2014

(I work at a frozen yogurt shop. I’m serving two parents and their young son. I hand the son his spoon and notice he’s holding a plush toy of Luigi, from the Mario series of Nintendo games.)

Me: *quietly* “Luigi!”

Boy: “How did you know his name?”

Me: “Because he’s a character from a video game. A very famous video game!”

(I wasn’t sure how to interpret the look the boy gave me as he left the counter, but he almost seemed either suspicious, skeptical, or confused. I, for one, wonder how *he* found out about Luigi, if not from the games!)

Page 1,672/4,043First...1,6701,6711,6721,6731,674...Last
« Previous
Next »