All Customer Service Employees Need One

| Right | January 16, 2015

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That One Is A Bad Egg

| PA, USA | Right | January 16, 2015

(I recently started working at a local grocery store as a cashier. One of my duties is to inspect eggs to make sure they haven’t broken in their carton before the customer buys them. I do this as a woman is unloading the rest of her groceries. I pick one up delicately with my recently-washed fingers because I thought I saw a crack running to the bottom. The woman mutters something about needing to get more eggs and disappears. I think nothing of it until she comes back and hands me the new eggs. I open the carton to check them.)

Woman: “I already checked them! You don’t have to do that!”

Me: “Sorry, miss. Force of habit.”

Woman: “Well, stop it! That’s the whole reason I went back to get another carton! I don’t like people manhandling my eggs!”

(I become very embarrassed because I have impaired hearing in the ear that was facing her and realize I didn’t hear her asking me to not touch the eggs with my hands.)

Me: “I’m very sorry, miss! I didn’t hear you. It’s policy for me to check—”

Woman: “No! No one has EVER done that to me before! Where is your manager? This is unacceptable! I WILL NOT TOLERATE YOU MANHANDLING MY EGGS!”

(She thrusts the first carton of eggs at me and instructs me to get rid of them. I finish the transaction as quickly as possible, apologizing profusely as I go, but nothing placates the customer and she continues to rant about how I’m “clueless” and “no one has ever manhandling her eggs like that before.” She leaves in a huff and my next customer comes forward. He gives me a good-natured grin.)

Next Customer: “You can manhandle my groceries anyway you want!”

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Not So Closed Minded, Part 7

| VA, USA | Right | January 16, 2015

(About half an hour before we close, we get a sudden rush of customers, leading to us being unable to lock the doors once it’s time to close. Five minutes after closing, we only have one family left in the store to finish serving when another man walks in.)

Supervisor: “Sir, I’m sorry. We’re closed.”

Customer: *continues toward register*

Supervisor: “Sir, we’re closing!”

Customer: *stops to look at chips*

Supervisor: “Sir! I’m sorry, but we’re in the process of closing.”

Customer: *walks to register*

Supervisor: *now standing directly in front of customer* “Sir, I’m sorry. We’re not taking orders now. We’re closed.”

Customer: “Oh, okay. Um… I’ll take a large ham and turkey—”

Supervisor: “Sir! I’m sorry, but we closed five minutes ago. You’ll need to come back tomorrow.”

Customer: “Oh. Well, you should have said something.” *walks out*

(As soon as the previous customer’s food was ready and they were out, I ran at full sprint to the door and locked it.)

 

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Putting The Screwed Into Screwdriver

| Chicago, IL, USA | Right | January 16, 2015

(I work in the hardware department of [Major Company]. I get a call 5 minutes to close.)

Me: “[Major Company] hardware department. This is [My Name] speaking. How may I help you today?”

Customer: “Hi, yes. I was looking to see if you have [item number] screwdriver set in. I have been looking at it for weeks, but have been waiting for the price to drop.”

Me: “Certainly, ma’am. Would you mind if I put you on hold for a minute while I go check?”

Customer: “Sure thing.”

*I put them on hold, find the set, and get back on the call*

Me: “Hello, ma’am? We do have the set in stock.”

Customer: “Oh, great, could you hold it for me?”

Me: “Are you in the parking lot?”

Customer: “No, why?”

Me: “Well, we can only hold items at our registers until we close for the night on the same day.”

Customer: “Well, how many do you have left?”

Me: “This would be the last one, ma’am.”

Customer: “Last one? What the hell?! Can’t you put it in back or something?! I’ll be there in 10 minutes to pick it up!”

Me: “Unfortunately, I cannot. We can only hold items until we close for the night and we closed about, oh…” *looks at clock* “… 5 minutes ago, now. There is no way you would be able to pick it up tonight, even if you ordered it online. We can always order it to the store or even to the house if we don’t have any in when you stop by. Might I suggest ordering it onl—”

Customer: “Don’t you dare mention that Internet hocus pocus! My husband needs this ASAP, and I’ll be there in 10 minutes AND IT. BETTER. BE. THERE!”

Me: “Certainly, ma’am.”

Customer: *hangs up*

Coworker: “What was that about?”

Me: “Some angry lady who’s going to be more pissed off than usual in about 10-15 minutes.”

(I found out two days later that the angry lady did come to the store 10 minutes later and found the building closed. She came in the next afternoon, demanded the set, got upset when it was no longer available, proceeded to throw merchandise around the department looking for it, and had to be escorted out by security.)

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H2-Slow, Part 6

| USA | Right | January 15, 2015

(A lady comes in looking for a fish.)

Me: “How may I help you, ma’am?”

Lady: “Well, I want to get a fish for my daughters birthday.”

Me: “Any type of fish in mind?”

Lady: *points to the betta fish* “This one is very pretty, so this one.”

Me: “Okay. Do you have a tank for it?” *points to tank*

Lady: “I don’t need a tank; I can just put him in a cup.”

Me: “Um, ma’am. You cannot just put a fish in a cup. It needs to be in a tank.”

Lady: “That’s silly; all it needs is water and a cup!”

Me: “How about food? It needs more room than just a cup. Also, it needs a filter.”

Lady: “Wait, doesn’t it eat the water?”

(I told her all the stuff she needed for the fish. Instead she got a hamster because it was much easier to take care of. I made sure to give her guidebooks and told her to call us whenever she needed help with something.)

 

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