Closed To All Reason

, | Chicago, IL, USA | Right | February 8, 2014

(It’s half an hour after closing, and we’re finishing our cleaning duties. All the food has been put away, the lights are off, and there are multiple doors with signs stating our daily hours. Despite this, a car drives up.)

Customer: *comes up to the door* “Hey!” *tries to open door* “Hey, open the door!” *bangs on door repeatedly*

(I see and hear him, but it’s been a rough day, and I’m not interested in dealing with him.)

Customer: “Hey, I know you can hear me!” *bangs harder on the door* “I’m hungry, and I want food!” *starts violently shaking door* “I WANT A F****** [popular food item] OKAY! HOW HARD IS IT TO GET A F****** [food item] HERE?!” *starts to kick at the door*

(At this point, I’m starting to get a little nervous that this guy is actually dangerous. I go to get my manager. As I’m talking to my manager, we hear a crash and the sound of shattering glass.)

Manager: “What the f***?!” *runs to the front*

(The customer has smashed in the door and is standing at the register, apparently ready to order.)

Manager: “Sir, we are closed! What the f*** is wrong with you?! You will pay for all of the damage!”

Customer: “What?! You guys are closed?! Why didn’t you guys tell me? I’ll come back tomorrow then!” *smiling, he casually walks away*

(Fortunately, we got his license plate number and called the cops the next day, but not before he came in asking for the same food!)

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Wined And Dined And Fined

| Right | February 8, 2014

Nothing Worth Mentioning

| Whitehorse, YT, Canada | Right | February 7, 2014

(A man brings his minivan in to our shop for a suspected power steering leak. He is not sure exactly what’s leaking, but he saw a lot of red fluid underneath his car. After the mechanic finds the leak I call the customer.)

Me: “We found that one of the hoses was starting to crack at a bend. The dealer is the only one that has this part available in town. The part is $185, the labour for replacing the hose is rated at an hour which is $110, the diagnosis time is $49, taxes etc. will bring the total repair to $368.00.”

Customer: “I understand the part and the labour costs, but I don’t necessarily see the need for a diagnosis. Couldn’t you have found out what was leaking without diagnosing it? That’s $50 for nothing, really.”

Me: “Well… we could replace all the power steering parts for about $2500, or we could find out exactly what is leaking and just fix that. What would you prefer?”

(He opted for the $368.00 repair that included a ‘$50 for nothing, really’ diagnosis.)

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A Bad Hair Day

| Right | February 7, 2014

Annoying Customer On The Line

| Right | February 7, 2014

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