Grand Theft Promises

| Oxford, MS, USA | Family & Kids, Technology, Theme Of The Month

(I am a customer at a video game store, when a mother and her child, who can’t be more than seven, walk in.)

Kid: “I want these games, Mom!” *hands her several sports games*

Mom: “Okay, well, we’re gonna get them used because they’re cheaper.”

Kid: “I also want this game!” *hands her ‘Grand Theft Auto IV’*

Mom: “Well, here’s a used copy, so I guess it’s okay.”

Me: *quietly, so the kid doesn’t hear* “Ma’am, I hate to interrupt, but Grand Theft Auto isn’t a game for children. In that game, you can buy a hooker, beat her up with a baseball bat, and steal her money.”

Mom: “You can do what now? What’s this game about?”

Me: “It’s about stealing cars and killing people. It’s not a game for children.”

Mom: *to kid* “Hey! You promise you ain’t gonna do none o’ that?”

Kid: “YEAH!”

Mom: “Well, okay then!”

Canada’s Net Worth

| Edmonton, AB, Canada | Canada, Geography, Technology

(I work in a Canadian call centre that is contracted by an American cable internet company. Therefore all my customers are American.)

Client: *after the issue is resolved* “I can’t place your accent. Where am I calling? Are you in India?”

Me: “No, ma’am. I’m in Edmonton, Alberta. That’s in Canada.”

Client: “Canada? Really?”

Me: “Yes.”

Client: “Do they even have cable internet up there?”

Me: *pausing to swallow incredulity* “Yes, ma’am, we do. In fact, we actually have had cable internet for a bit longer than most US markets.”

Client: “Oh, well, I don’t know nothin’ about Canada. I thought it was a third-world country or something.”

Passed The First Test

| Baltimore, MD, USA | Awesome Customers, School

(I work at a non-profit agency that runs licensing examinations for a certain profession. When you take our exams, you have a certain amount of time to pass all sections, and if you wait too long to retake a failed section, you end up having to take all parts again. In my time at the job, I’ve had a number of callers who waited too long, and when they find out they have to retake everything, without exception they have gone ballistic. I am taking a call from a young lady with questions about her exams.)

Caller: “Yes, I have some questions about my exams. I failed one section two years ago and want to see about retaking it.”

Me: “Well, let me look up your information.”

(I take her name and look her up in our system.)

Me: “Well, ma’am, you need to do [module] to reactivate your eligibility for the exams. But I’m sorry to tell you that you’re outside your eligibility period, and need to retake the entire exam, rather than just the portion you didn’t pass.”

(I am cringing at that point, waiting for the screaming and crying I’ve always experienced when breaking that news.)

Caller: “Really? Well, that’s annoying, but if I gotta, I gotta, right?”

Me: “Uh… really?”

Caller: “Well, yeah. I waited too long; I do it over again, right? It’s a pain, but it’s what I have to do, right?”

Me: “Ma’am, thank you SO much for being reasonable! I’ve had others in the same position as you and when I’ve broken the news to them, they’ve bitten my head off!”

Caller: “Why would they? It’s not your fault!”