5 Comical Call Center Stories

Not Always Right | Roundups

Weekly Roundup: 5 Comical Call Center Stories! In this week’s roundup, we share five stories about customers and call centers!

  1. A Nasty Case Of Selective Hearingitis (4,645 thumbs up)
  2. Digging Your Way Out Of A Hole (2,220 thumbs up)
  3. Maine, Mars, Same Difference (2,006 thumbs up)
  4. Who’s Got The Power Now (6,480 thumbs up)
  5. Jesus, The Only MasterCard You’ll Ever Need (4,853 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

The Blue Sky Is Falling

| West Weber, UT, USA | Movies & TV, Technology

(‘Skyfall’ has just come out on DVD. A female customer in her 40s is looking through a shelf. She seems confused, so I go to help.)

Me: “Hi, can I help you?”

Customer: “Yes, I’m looking for Skyfall on Blu-Ray.”

Me: “This way.”

(I show her the Blu-Ray.)

Customer: “Thanks.”

(I ring the customer up, and she stares at the DVD when I hand it to her.)

Customer: “That’s not the right one.”

Me: “Really?”

Customer: “Yes, it’s Blu-Ray.”

(I check and it definitely is Blu-Ray.)

Me: “It is Blu-Ray.”

Customer: “It’s not blue!”

One Good Store Deserves Another

| Lincoln, NE, USA | Crazy Requests

(I’m stationed at the front register, and so most phone calls and customer questions go through me. An hour into my shift, the phone rings.)

Me: “Thank you for calling Walgreens at [intersection]. How may I help you?”

Caller: “What’s the address for the nearest CVS?”

Me: “Ma’am, you’re calling Walgreens.”

Caller: *irately* “Yes, and I want you to tell me where CVS is!”

Me: “Well, I’m at [intersection], and there’s one right across the street, if that help—”

Caller: *hangs up*

(The incident is a little odd, but new customers come through my line almost immediately, and I forget about it. Three hours later, a customer comes in and heads straight for my register.)

Customer: “What are the hours for the CVS pharmacy?”

Me: “I’m not sure, ma’am. You’re actually in Walgreens.”

Customer: *irately* “Yes, and I want to know the hours for CVS!”

(At this point, I realize that this is the same customer I’d spoken to on the phone.)

Me: “I don’t have any idea. We aren’t actually affiliated with CVS, but—”

Customer: “GOD, you don’t have to be so rude to me! I’ll call your manager!” *storms out*