Afraid To Be Their Guinea Pig

| Bryan, TX, USA | Right | June 30, 2014

(I am not actually a store associate but I try to help out since I work as a vendor within the store and I have plenty of information from my veterinary college program. So, I was not really getting paid to do this.)

Customer: “Yes. I would like to know about these gerbils. I want a pet for my daughter. She just turned six.”

Me: “Well, ma’am, gerbils tend to bite if not handled properly.”

Customer: *gasps and points to the guinea pigs* “They bite?!”

Me: “Oh. Those are guinea pigs. And no those don’t usually bite.”

Customer: “Oh, guinea pigs.”

Me: “So were you interested in getting one?”

Customer: “Yes.”

(She starts asking about all the information on guinea pigs, which is on the info card right under the aquarium at eye level. Shrugging it off, I answer her questions.)

Me: “Anything else?”

Customer: “Which one is the healthiest?”

Me: “Uh. All of them.”

Customer: “Okay. But which one is the healthiest?”

Me: “Ma’am, they wouldn’t be on display if they weren’t healthy.”

Customer: “Which is the youngest?”

Me: “Since they came from a breeding distributor they are all the same age. Most people pick them out by what colored fur they have.”

Customer: “Okay. But which is the youngest?”

Me: “You’ll have to ask up front for that information.”

Customer: “Oh, okay. I can leave one of these alone for a week?”

Me: “… Seven days? No, ma’am. There aren’t any pets aside from some fish you could ever leave alone for that long.”

Customer: “Oh. What if it’s just a weekend?”

Me: “No, ma’am. If something happened to their water supply or they got hurt there would be no one there to make sure it was okay.”

(At this point I don’t want her taking an animal due to her lack of knowledge and the potential danger the pet would be put in.)

Me: *hands her a book on guinea pigs* “There is also plenty of information online so you can be better prepared.”

Customer: “Okay.” *turns to her daughter* “We better just get this! It’s a lot more work than we thought for your first pet!”

Daughter: “Second. We had a fish.”

Customer: “Oh, yes. Second pet.”

(I shook my head as I walked back to my store section, thinking that the fish is definitely dead.)

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Carded If The Card Is Discarded

| NJ, USA | Right | June 30, 2014

(Per company policy, if a customer wants to pay with a card they need to have it with them. We can’t authorize them over the phone unless it is a credit card issued by our company. There are occasional exceptions, but really only for regulars. We are also always supposed to check an id. A woman came in to buy a bunch of supplies for her office. As she’s at the register to pay. She pulls out a piece of paper.)

Customer: “I’d like to pay with this.”

(The paper she pulls out is a photocopy of a company credit card.)

Cashier: “Uhm… we can’t take this.”

Customer: “Why not?!”

Cashier: “Because we need the physical card.”

Customer: “Get a manager!”

Manager: “Can I see an id?”

Customer: “Why? My name won’t match. It’s a company card.”

Manager: “Then, I’m sorry but we can’t accept it. I really shouldn’t do it, even if the names did match. It’s against policy.”

Customer: “This is ridiculous! How can you not take it!? Why do you even need to see my ID?”

Manager: “Ma’am, there is way too much risk for identity fraud. I have no way of knowing that’s your card, or company. Anyone could have taken that card and made a copy, or found the copy lying around somewhere.”

Customer: “Are you accusing me of stealing this card information!?”

Manager: “Of course not! But wouldn’t you rather have stores check ids and only accept physical cards if yours was the one that was stolen?”

Customer: “This is ridiculous! It’s our company card! And accusing me of stealing?! I’m never shopping here again! You’re losing so much business!”

Manager: “Well, it’s better than getting in trouble for a fraudulent charge. Sorry we couldn’t help you.”

(The customer stormed out in a huff.)

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No Such Thing As A Stupid Question

| Right | June 30, 2014

146aecf8459d52ea77c977c6b645d622

5 Stories Of Super-Size Mayhem

| Not Always Right | Right | June 29, 2014

Weekly Roundup: 5 Stories Of Super-Size Mayhem With the recent news that a New York court has refused to ban super-sized sugary drinks, it might be a good time to reflect on other super-sized fast food mishaps:

  1. When Super-Sized Burgers Meet Bite-Sized Brains (2,676 thumbs up)
  2. Would You Like To Super-Size That Band-Aid? (1,803 thumbs up)
  3. Tiny Pooch With A Super-Sized Grudge (2,173 thumbs up)
  4. Combo Number Four(skin) (2,096 thumbs up)
  5. Serving Your Pie And Eating It Too (2,314 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

Look Before You Dive

| Australia | Right | June 29, 2014

(At the dive shop I work at, we do all sorts of courses, but mostly learn-to-dive courses called ‘open water course.’ Just before closing, a customer walks in.)

Customer: “Hi, I did this course with you… um… learning… an open course?”

Me: “Oh, you mean the beginners course?”

Customer: “I don’t know/ It was the… the… open course or something like that.”

Me: “Was it the ‘learn to dive’ course? The first dive course you have done?”

Customer: “No! Maybe… I’m not sure.”

Me: “Yeah, if it was the beginner’s course, then it is called the ‘open water course.'”

Customer: “That’s the one! So, I did that with you guys. You gave me a DVD and said when I bring it back you give me $50.”

(I had never heard of such a thing, but I haven’t been working there for more than a couple of months so I ask my coworker about it.)

Coworker: “Nah, mate, we don’t give out DVDs. It’s all online. Maybe you did the course with someone else?”

Customer: “No, I did it here! You said you give me $50! I have the DVD. You know, it is a CD but with videos on it!”

Coworker: “I know what a DVD is, but we still don’t do that trade-in you are talking about.”

Manager: *poking head around corner* “When did you do your course?”

Customer: “About… three, four years ago?”

Manager: “Hm. So, about five years ago we gave out DVDs for customers to watch before their course rather than watching the videos here. They had to pay $40 deposit which they got back when they returned the DVD.”

Customer: “Yes, that was it! I found the DVD now. Can I give it back and you give me $50?”

Manager: “No. First of all you would’ve only paid $40 deposit, and we haven’t use the DVDs for at least four years.”

Customer: “But… I found it again! Can I bring it in and I get money back?”

Manager: “No! They are useless to us now and you are about five years late in returning it!”

(The customer just turns and walks out the store.)

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