Efficiency Deficiency

| USA | Bad Behavior, Hotels & Lodging

(I’ve always prided myself in my fast service. Also, it should be noted that I always treat each guest the same, since they are all equally important in my eyes. One day, I’m checking in a lady at top speed.)

Me: “Here is your key, and have a nice day!”

Lady: *puckers face* “How rude!”

Me: “Excuse me?”

Lady: “It’s like… you just want me out of your way! Well, excuuuuse me to be a bother! Hmph!”

(She storms off. I figure she took offense at my speed and decide to be slower at the next customer.)

Me: “Hi. How are you?”

Next Guest: *impatiently* “Enough with the small talk and give me my room!”

Me: *sighs*

Nothing Worth Mentioning

| Whitehorse, YT, Canada | Money, Transportation

(A man brings his minivan in to our shop for a suspected power steering leak. He is not sure exactly what’s leaking, but he saw a lot of red fluid underneath his car. After the mechanic finds the leak I call the customer.)

Me: “We found that one of the hoses was starting to crack at a bend. The dealer is the only one that has this part available in town. The part is $185, the labour for replacing the hose is rated at an hour which is $110, the diagnosis time is $49, taxes etc. will bring the total repair to $368.00.”

Customer: “I understand the part and the labour costs, but I don’t necessarily see the need for a diagnosis. Couldn’t you have found out what was leaking without diagnosing it? That’s $50 for nothing, really.”

Me: “Well… we could replace all the power steering parts for about $2500, or we could find out exactly what is leaking and just fix that. What would you prefer?”

(He opted for the $368.00 repair that included a ‘$50 for nothing, really’ diagnosis.)

Deaf To Reason, Part 2

, | Darwin, NT, Australia | At The Checkout, Bigotry, Pets & Animals

(I am at a supermarket checkout.)

Me: “Hey, there! How are you this eveni—”

Customer: “You realise there’s a man in here with a dog, right?”

Me: “Oh? Maybe it’s a guide dog or something?”

Customer: “No, no! It doesn’t have the guide dog harness! Really! The beast is sticking its nose in the fresh bread!”

(She proceeds to point over my shoulder, and I decide to look. To my amusement, it is a man who had come to my primary school when I was younger, to teach us about dogs that help people with hearing issues.)

Me: “Actually, I know that guy. The dog is actually there to help him because of his hearing being—”

Customer: “I don’t CARE what the dog is there for! It’s not a guide dog and needs to be removed! If you’re not going to help, call your manager, please!”

(Exasperated and a bit peeved at the customer’s behaviour, I grudgingly do so while she defiantly hold up the line.)

Manager: “What seems to be the problem?”

Customer: “That MAN over there has brought some flea-ridden dog in here while he’s shopping! Get him out of here at once!”

Me: “I tried to explain to her it’s a hearing aid dog, but she’s not listening.”

Customer: “I was listening you little cretin! Hearing aid dogs don’t—”

Manager: “Actually they do, and this man is well known for coming through with his dog to help with his shopping. The kids love him, we love him, and you just appear to want to deny that for sake of argument.”

Customer: “How DARE you! I’m a paying customer!”

(By this point my manager asked her to pay her due and leave. She does… only to come back in and flat out abuse the guy for making HER look like a fool. Cops had to be called for her to be removed.)

Related:
Deaf To Reason