Sweet Injustice

| ON, Canada | Food & Drink

Customer: “I will have [very sweet] pie.”

Me: “Great. This pie is very sweet, and we recommend it with a scoop of ice cream for an extra dollar. Or, a glass of milk if you want.”

Customer: “No, just the pie is fine. I’m not paying an extra dollar.”

(Later, when they are paying…)

Customer: “Um, just so you know, that pie that I had was really sweet. I almost couldn’t eat it. You should really serve it with ice cream or a glass of milk of something!”

Re-Cycling DVDs

| Toronto, ON, Canada | Crazy Requests, Top, Wild & Unruly

(Our store releases new DVDs every Tuesday. A customer comes in on Wednesday, visibly angry.)

Customer: “What the h*** is wrong with your movies? This doesn’t work!”

(I open the case and discover that the brand new DVD is broken in several pieces, and has a large tire tread on the back.)

Me: “Sir, what happened? The DVD is completely destroyed!”

Customer: “I ran over it with my motorcycle. Why?”

Me: “…You ran over it…”

Customer: “I wanted to see if they still made them like they used to! Back in my day you couldn’t destroy things like this! I demand a refund!”

(He continues to yell and rant until my manager shows up. I explain what the story is, with the customer agreeing with me word for word on what happened. Finally, my manager speaks.)

Manager: *to the customer* “What are you, an idiot?”

Causing A Storm

| West Point, NY, USA | Uncategorized

(The week after Hurricane Sandy, gas is rationed in several counties, including mine. I am a customer at a gas station on a military base. There are signs at every pump that say you must pay inside, 100% ID check, and ten gallon limit.)

Me: *to the clerk* “$20 on pump one, please.”

(As I say this, another customer storms inside.)

Customer: “Excuse me! Why won’t the stupid pump take my card? I’ve been out there for five minutes, I don’t have time for this!”

Clerk: “I’m very sorry. Pay-at-the-pump has been turned off until the gas shortage is over. I will be happy to process your transaction when I am finished helping this customer.”

Customer: *nearly pushes me* “No, I was here first! I need $75 on pump 5, hurry up!”

(The clerk finishes putting through my cash transaction and takes the customer’s credit card.)

Clerk: “There is a limit of ten gallons per customer, and I must see your military ID before I can process you.”

Customer: “What do you mean ten gallons?! I need to fill my car up! I have things to do today, and I don’t have my ID with me. It’s at home.”

Clerk: “I’m sorry. I cannot sell you gas today without it.”

Customer: “Listen you, my husband is a Colonel! I don’t have to take this from you. You will put $75 on my pump; I don’t have time for this!”

(A military police officer has been listening to the whole exchange and walks over. Note that he is a specialist—a low-rank enlisted.)

Military Police Officer: “Ma’am, these rules come down from the Base Commander. Please stop harassing the clerk, go get your ID, and come back.”

Lady: “You can’t tell me what to do, specialist! I’m going to call my husband right now; I’ll have your rank! You’ll be doing extra duty for the next year!”

Military Police Officer: “Actually, ma’am, I can tell you what to do. Why don’t we go talk about it at the MP Station? Your husband can come and pick you up from there.”

Editor’s note: Although this story tells the lighter side of things, the devastation caused by Sandy is very serious. Click here to visit FEMA’s dedicated Sandy page and learn how you can donate and volunteer.

They Crossed The Line

| Orlando, FL, USA | Awesome Customers, Top

(A group of girls is cutting people in a long line for a roller coaster. They try and cut the guy behind me.)

Guy Behind Me: “Woah, hold up!”

Group Of Girls: “Excuse me!”

Guy Behind Me: “I’m not letting you cut me!”

(Everyone in line who has been cut starts to side with the guy behind me. The girls start screaming when out of nowhere, a security guard appears.)

Security Guard: *to one of the girls* “Ma’am, please come with us.”

(The security guard escorts the group of girls out of the line.)

Guy Behind Me: “Na na na na, na na na na!”

Everyone In Line: “Hey hey hey, Goodbye!”

Radio Killed The Credit Card Score

| Newcastle, NSW, Australia | Technology

(Many debit cards and credit cards now come with contact-less payment technology. I get at least two calls a day to remove the technology from cards, which the bank can’t do.)

Me: “Hello, welcome to [bank]. My name is [name]. How can I help you today?”

Customer: “I’ve just received my new credit card, and it has that radio frequency payment stuff on it. I don’t want it.”

Me: “Unfortunately, [major credit card company] has made that technology a standard across all cards. We at [bank] have no control over this and cannot remove it. You don’t have to use contact-less payment if you don’t wish to. You can still sign or pin when making pay—”

Customer: “I don’t want it! You’ve got two choices: issue me a card that doesn’t have it, or I’ll chop up the card right now!”

(Note that it has been a very long day at this point: our computer systems have crashed, causing long delays in the call queue. So, having angry customer after angry customer has been taking it’s toll on me.)

Me: “Well, best break out the scissors then.”

Customer: “I’ll close my account!”

Me: “Okay, if I can have your card number, I’ll cancel and close your account now.”

Customer: “Er… umm…” *defeated* “No, I’ll activate the card please. If that’s okay?”

Page 1,636/3,082First...1,6341,6351,6361,6371,638...Last