Moments You Wish You Had A Camera For

, | Sacramento, CA, USA | Retail, Office Supply Store | Bizarre, Extra Stupid, Technology

(My store sells desks and other office furniture. A customer who recently purchased a desk comes marching into the store, looking angry.)

Customer: “YOUR COMPANY IS SPYING ON ITS CUSTOMERS!”

Coworker: “What?”

Customer: “You’re spying on your customers!”

Coworker: “How do you figure?”

Customer: “I just bought a desk from you guys, and on the instructions it says there’s a ‘hidden cam’ I’m supposed to install!”

Coworker: “Sir, a cam-screw is just a type of screw. This one’s called a hidden cam because after you build everything, you won’t be able to see the screw any more.”

Customer: “No, it’s a camera! You’re trying to steal information about people, and sell it to the government!”

Coworker: “Sir, why would my company waste hundreds of thousands of dollars sneaking cameras into desks, cameras that are covered up by other pieces of the furniture and pointed at the floor?”

Customer: “Well they could be listening in on my conversations!”

Me: “Wouldn’t it be called a ‘hidden mic,’ then?”

Coworker: “And why would we go so far as to clearly label the hidden cam as a hidden cam?”

Customer: *leaves, defeated*

Refunder Blunder, Part 2

| NY, USA | Liars & Scammers, Money, Theme Of The Month

(My coworker and I are relatively new, having only worked at the store for a couple of months. I work there more days a week than she does, because she has another job, so I am a little more familiar with how the store runs. We are the only two cashiers at the front of the store, and there is a decent sized line. I am ringing people up with no issues when I hear the customer my coworker is helping start yelling.)

Customer: “Look, I’m telling you, I didn’t get my refund in cash! I need it in cash! [Other location of store] put it on my debit card!”

Coworker: “I-I’m sorry, sir; let me ask how to do that.”

Customer: “Are you kidding? It’s a simple refund! Who doesn’t know how to refund money?”

(I finish helping the customer I am currently with and quickly run over to try and assist my coworker without having to bother our manager.)

Me: “Okay, so what’s the problem, sir?”

Customer: “I returned something at another location and I paid for it with my debit card and they credited it back to my checking account!”

Me: “I’m so sorry, sir; let me get my manager for you so we can clear this up.”

Customer: “Yeah, there we go; someone who actually knows what to do.”

(I’m about to page for the manager, but then my coworker shows me what the customer handed her. It is a refund slip from the different store from earlier in the day, showing that a refund of $108 was paid in cash to this customer.)

Me: “Sir, your refund slip says that you received a cash refund paid out from [other store], earlier today.”

Customer: *looks at slip, then suddenly gets quiet* “Oh, well, okay. Have a good day then.” *walks out of store*

Related:
Refunder Blunder

Can’t Get A Handle On The Situation

| NB, Canada | At The Checkout, Language & Words

(We sell brooms and mops, but we also sell a variety of replacement broom handles and broom and mop heads, all of which fit with each other. I get called to the cash for customer service.)

Customer: *in French* “Yes, my father was in here yesterday and bought me five mop handles, but he never brought the mop heads.”

(I figure he left them behind at the cash, and the customer has come to retrieve them. She hands me her receipt, and I see he only paid for the mop handles, not the heads. She cuts me off before I can speak.)

Customer: “Yes, so I can’t really do much without the mop heads you know. Somebody should have told him. I’m going to need the mop heads.”

(I realize that the customer thinks they come together, and wants me to correct ‘our mistake.’ She cuts me off again, speaking to her friend in French.)

Customer: *in French* “I don’t think this girl understands a word I’m saying. This store is unbelievable. Their manager doesn’t even know what I’m talking about. I should—”

Me: *in perfect French* “Yes, ma’am, I understand perfectly. Your father came in yesterday and bought you five mop handles, but forgot to buy mop heads to go with them. That is unfortunate, given that you had to come back today to buy them. However, as they are sold separately and do not come together, and customers often buy one or the other as replacements, my cashiers would have had no reason to believe that he had forgotten to pick them up or remind him. If you would like to buy some mop heads, I can show you exactly where they are; just follow me.”

(The customer turns bright red, and her friend turns away trying to hide her laughter.)

Customer: “Oh, uh… no it’s okay, thank you. I’ll find them myself. Thank you.”

(The customer practically ran away to the cleaning department, paid for her mop heads without ever making eye contact with anybody, and left quickly. I’ve never seen her since.)