Do You Work Here?

| Right | June 9, 2014

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15 Is This Many:

| Right | June 9, 2014

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Needed To Do A Double Take

| Portland, OR, USA | Right | June 9, 2014

(I am an African American female who wears her hair in twists. A coworker of mine, who is also African-American and wears her hair in twists, comes downstairs from the ambulatory surgery unit.)

Coworker: “Did you know we were twins?”

Me: “Nope.”

(She is at least six inches taller and forty pounds lighter than I am, and 20 years my senior.)

Coworker: “Yep. This man says to me, ‘boy, you sure must get around.’ I say, ‘really?’ He says, ‘yeah, you were just at the x-ray desk.’ Then his wife says, ‘you bonehead; clearly there are two of THEM.’ Then he says, ‘well, then, they must be twins.'”

(To this day, we greet each other as, ‘hey twin sista!’)

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His Brain Is Out Of Gas

| Nanaimo, BC, Canada | Right | June 9, 2014

(I am working at a rental outlet – construction, landscaping equipment, etc. I am in the ‘back shop,’ where we receive and send out items. Part of our job on sending an item out is to ‘train’ the renter, as many are first time users and have little if any tool using experience. All gas-powered tools are started up in front of the customer with the exception of pressure washers (which needed to be hooked up to water before starting). I’m dealing with a customer renting a pressure washer. I’ve given him the printed instructions and gone through the demonstration about five times.)

Me: “So, you’re clear on it now?”

Customer: “Yeah, I’ve got it. Hook up the water and turn it on, turn the ignition switch to on, turn the fuel switch on, choke on, pull the cord and when the engine starts turn the choke off, then put the throttle to high.”

Me: “Yep, you’re good to go. Let’s get you loaded up.”

Customer: “One last question. Do I need a heavy duty extension cord for this?”

Me: “…”

Customer: “Oh, I guess this runs on gas, doesn’t it?”

(Sadly, this was not the dumbest customer moment I had there by far.)

Sorry Doesn’t Seem To Be The Hardest Word

| AK, USA | Right | June 9, 2014

(I’m ringing up a customer and giving her her bags. I forget to give her the light jacket she bought and don’t notice until she drives off. Hoping she’ll come back, I put it next to myself for safe-keeping and keep checking customers. Twenty minutes later, she returns.)

Customer: “Where’s my jacket?!”

Me: “Right here, ma’am.” *I give her back the jacket* “I’m sorry about the inconvenience, I—”

Customer: “You should be ASHAMED of yourself! This is very poor service!”

Me: “I’m very sorry, ma’am—”

Customer: “I had to get out of my car, bring in my things, see my jacket missing, get my walker, get BACK in my car, and drive all the way back here, and it was very difficult! What’s your name? I’m calling corporate about you, and they’re gonna write you up!”

Me: “I’m sorry about—”

Customer: *wry laughter* “Oh, and of course, you never ONCE said sorry!”

Me: “But I, just— I’m very sorry, ma’am.”

Customer: “Oh, yeah, you apologize NOW, after I TELL you to!”

(I return to my line, shaken and a little upset, and continue ringing up the customer I was helping earlier, who witnessed the whole thing.)

Next Customer: “But you said you were sorry FOUR times. I counted!”

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