Courage Under Fire

| Boise, ID, USA | Uncategorized

Me: “Thank you for calling. How can I help you?”

Caller: “I want to make a payment on my account, please.”

(Suddenly, the fire alarm starts screaming its little mechanical head off.)

Me: “Sir, I apologize, but our fire alarm is going off and I have to leave the building. You’ll need to call back.”

Caller: “I don’t give a d*** if you burn to death. You’re going to take my payment right now!”

Me: “Not happening, sir. Please call back.” *I hang up the call*

Manager: “Why are you still sitting there? Get out! Do you want to burn to death?”

Me: “Well, the customer wanted me to!” *I grab my purse and run out*

The Customer Is Sometimes Alright

| Anaheim, CA, USA | Awesome Customers, Food & Drink, Money, Top

(I am at a sit-down restaurant at a theme park. A waitress comes up to me while I’m eating.)

Waitress: “Are you finding everything alright, sir?”

Me: “Yes, the food’s very good! Thank you for asking.”

(As she is walking away, I realize I have only $20 in my wallet and no credit cards. I’m fairly young, so I don’t have a credit card and always pay in cash. Because the meal including tax is $19.05, I find out I only have 95 cents for a tip.)

Me: “Excuse me, ma’am…I have a question.”

Waitress: “Yes?”

Me: “Am I supposed to tip you? Because, I don’t think I have enough money left. You see, I only have $20, and the meal I paid for left me with only 95 cents.”

Waitress: *smiles warmly* “Oh, don’t worry about it. The tip is already included with the bill!”

Me: “Really? I don’t have to give you any physical tips or anything like that? Because I really thought I had to give you one.”

Waitress: “Don’t worry about it! Like I said, tips are already included with the bill. If you have any other questions, feel free to ask me! Please do enjoy your meal!”

(She walks away with a smile on her face. A couple sitting in the table right next to me paid attention to the whole conversation.)

Husband: “Hey, uh…excuse me, sir?”

(I turn in their direction. He is leaning towards me with a few $1 bills in his hand.)

Husband: “Here, take this. My wife and I overheard your conversation with your waitress. She was really nice and friendly, and we felt a little sorry when we also heard that you wanted to tip her but didn’t have the money. Please, do take this.”

(I stretch out my arm and take their money. Using my thumb, I leaf through it and find out they are giving me $10 to tip my waitress. I am dumbfounded.)

Me: “Why, that’s really kind of you sir, but I couldn’t. I wouldn’t!”

(The husband shakes his head in a friendly sort of way, and pushes the money towards me.)

Husband: “No, really, I do insist that you tip your waitress.”

Me: “Thank you…thank you so much! How can I ever repay you?”

Husband: “You don’t need to pay me back. Honest. You both really needed it.”

(I finish my meal, and my waitress comes over to my table to get the bill.)

Me: “Here, take this tip. I really do want you to take it! It came through the kindness of others.”

(She turns to all three of us; apparently, she overheard our conversation.)

Waitress: “Thank you! I’ll go get your bill and hope all of you have a wonderful night!”

(She goes to get the bill and I pay for the meal, getting my last 95 cents as calculated.)

Me: *to husband* “Please, I know it’s not much, but take this 95 cents.”

Husband: *waves me off* “No, no, I can’t. Keep the change. You’ll never know when you’ll need those coins.”

(I try again to give my change to him, but get the same reaction.)

Me: “Well, I know this isn’t much as well, but please have my thanks, and have a great night!”

(I wave to them as I leave the restaurant and they wave back. I still have that receipt to this day to remind me of the kindness a couple brought to me in a tight spot.)

Weekly Roundup: Twister Tales

Not Always Right | Roundups

Twister Tales! Bad weather is no laughing matter, which is why this week we share five stories of how selfish and senseless customers can be—even in the face of disaster.

  1. The Wind In The Windows (3,315 thumbs up)
    A crazy caller finds out there’s a good reason tornado sirens are so loud!
  2. Can’t See The Forest For The Airborne Trees (3,053 thumbs up)
    Not a good idea: ringing up tech support in the middle of a twister.
  3. Tornado 1, Whiny Caller 0 (2,680 thumbs up)
    The customer is always right, except when the employee needs to run for their life!
  4. How Dorothy Does Her Shopping (2,515 thumbs up)
    Neither torrential rain or airborne objects can stop this shopper.
  5. Great Game Until The Tornado Stole Home (1,704 thumbs up)
    Mother Nature messes with the wrong Red Sox fan!

PS #1: check out our new Extras section, with pictures, videos, and news galore!

PS #2: Read more roundups here!

Try And Listen For A Change

| Coventry, England, UK | Money

(I work at a bureau de change (currency exchange). A customer comes in, wanting to change £20 into Euros. The computer automatically rounds the quote up to the nearest 5€, as this is the smallest denomination note, so it’s rare that we’re ever able to change the exact sterling amount. However, we can use Euro coins to get a little closer.)

Me: “I can give you 25 euros for £20.83.”

Customer: *hands me a £20 note*

Me: “Do you have the extra 83 pence?”

Customer: *nods and smiles*

Me: *waits*

(After a few seconds, I try again.)

Me: “It’s £20.83 for the 25 euros. Do you have another 83p?”

Customer: “Yep.” *nods and smiles again*

Me: “If you pass it through, I’ll process the transaction and get your Euros ready for you.”

Customer: “Thank you.” *looks at me expectantly*

Me: “Just the 83 pence then, please.”

(I try a couple more variations of this, but in the end decide to give up and bring it slightly under £20 by rounding down with some Euro coins. He’ll now get 23 Euros and some Sterling change. I count his money for him, and…)

Customer: “Wait, I thought you were going to give me 25 Euros? I’ve got some extra cash on me if you need to go a little over.”

Me: *speechless*

A Day Late And A Month Short

, | Connellsville, PA, USA | Time

(Note: our company sent out coupons a few months ago, and they expired June 3rd. A customer walks in and slaps the coupons down on the counter.)

Customer: “I want to use this for my salad.”

Me: “Sorry, sir, those expired at the 3rd of the month.”

Customer: “NO! It says they expire June 32nd!”

Me: “Sir, there is no June 32nd.”

Customer: *glances at the coupon and then storms out of the building cursing*

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