Working Hard: $100; Holiday Spirit: Priceless

| ON, Canada | At The Checkout, Awesome Customers, Holidays, Theme Of The Month, Top

(I am working in the jewelry department of a big retailer. It is December 23, and my coworker has called in sick, so I am working an 8-hour shift by myself. About 5 hours in, I am ridiculously busy and have yet to take a break. Customers are lined up and getting irate.)

Customer #1: “Oh, this is lovely. Do you think my son will like it? He’s about your age.”

Me: “I definitely like it. And since it’s the holiday season, I can print out a gift receipt. He has until January 15 to exchange it if he doesn’t like it.”

Customer #1: “Lovely. I’ll take this, please.”

(I ring her up as quickly as I can, by this point I’m starving, thirsty and really have to use the bathroom. Unfortunately the line is not letting up and customers are starting to yell at me. I call upstairs and request some help from anyone. 10 or 15 minutes go by and no one shows up. By this point I’m desperate.)

Customer #1: “About time! Hurry up and get me that pair of earrings for my wife!”

Me: “No problem, sir. I’m so sorry for the wait, my coworker called in sick and it’s just me today. Now just so you know the earrings are non refundable for hygienic reasons.”

Customer #1: “Fine, fine, just hurry up.”

Customer #2: “Hey! Hurry up!”

Me: “I’ll be right there, sir. Just a moment!”

(I call up again for some help and again no one comes. I’m in serious pain by this point and feel very light headed. I help a few more customers when this little old lady asks for help.)

Little old lady: “Hello, dear. It’s quite busy in here today, isn’t it?”

Me: “Yes, it is! But, then again, that’s the holidays for you!”

(I help this customer, who is quite pleasant and doesn’t seem to mind when customers yell across the counter at me. She even lets me go cash out the simple ones while continuing to help her. This alleviates the line quite a bit. I finish helping this customer and just as she’s about to leave a man comes to my counter visibly upset and slams his fist down on the glass counter angrily.)

Customer #1: “YOU! HELP ME NOW!”

(I am shaken by him slamming his hand on the desk.)

Little old lady: “Hey! Leave her alone. She’s all by herself and trying her best! Have some holiday spirit!”

Customer #1: “Well, I’ve been waiting a while and she’s not trying hard enough! She’s wasting time talking to people instead of helping them!”

Me: *tearing up* “I’m really sorry, sir. I’m trying my best but I’m all alone today and I’ve yet to have a break. I keep calling for help but no one comes,.I’ll be happy to help you now though.”

Little old lady: “I’ll be right back, dear.”

Me: *confused* “Okay, ma’am.”

(I help the angry customer, and he leaves a little less angry than when he got in. I’ve moved on to other customers and have forgotten about the sweet old lady. Suddenly, she comes back with the store manager!)

Little old lady: *to the store manager* “There! Look at her! Look how hard she’s working all by herself! She’s called for help but no one shows up! Now, I think you should take over while this young lady gets a break for all her hard work!”

Manager: “Yes ma’am, of course. I had no idea this was happening.” *to me* “Go take an hour to have your lunch. By the time you come back, I’ll have two other people with you.”

Me: *starts to cry out of relief* “I can’t. I’m the only one who knows where everything is. And you have other things to do.”

Little old lady: “Sweetheart, don’t worry. Go take your break!”

Manager: “Go, I’ll be fine. We can manage an hour without you.”

Me: “Okay.”

Little old lady: *gives me a big hug as I’m leaving* “You have a good rest of your shift!”

Me: “Thank you!”

(I have my hour and come back feeling much better. The store manager is still there with two other workers, one from electronics and another from the general cash.)

Manager: “Ah, you’re back! How was your break?”

Me: “Great!”

Manager: “Come to my office at the end of your shift.”

Me: “Okay.”

(At the end of my shift, I go up to his office and he tells me what I great job I did today. He says he was sorry that I had to go through what I did but he rewards me with a 100$ store gift card. The little old lady came back a few weeks later to give me a thank you card for the great job I did that day. Goes to show that not all holiday shoppers are mean during the holiday season!)

November Top Story Roundup

Not Always Right | Roundups

November Top Story Roundup: Here are Not Always Right’s top-rated stories for the month of November!

  1. A (Po)Lite Snack (4,174 thumbs up)
    An adorably polite little boy takes his mom out for (a light) dinner and a movie!
  2. She Has A Real Problem (4,170 thumbs up)
    A brave coworker stands up for a bagger and takes a stand against discrimination.
  3. Love Is Not Easily Provoked (3,653 thumbs up)
    His mother may be a bigot, but this little boy already knows that all you need is love!
  4. Inhuman Resources (3,502 thumbs up)
    A snooty customer tries to pull rank, only to get rank pulled on her.
  5. Never Again (3,262 thumbs up)
    A bunch of wannabe customers learns that real tattoos are earned!

PS #1: check out our new Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

Last Of The Summer Whine

| UK | Food & Drink

(The previous day, the shelf that held all our wine collapsed. This has resulted in the aisle being flooded with wine and closed. I’m working on the customer service desk.)

Customer: “Excuse me, young man, I was wondering if you had any red wine available?”

Me: “Ah, well I’m afraid we’ve had an incident and all the red wine we have in store today has been smashed, so no, I’m afraid we have no red wine available. We should have some more in tomorrow if that’s any good to you?”

Customer: “Hmm… well, do you have any available today?”

Me: “Well, no. The shelf literally collapsed, and everything we had was on that shelf, and so everything we had is broken. I’m really sorry for the inconvenience.”

Customer: *raising voice* “Well, young man, you’re not making any sense. I would like some red wine now please.”

Me: “Well, the best I can do is put you some aside when the delivery comes in tomorrow. Any wine we had today was unfortunately smashed. People are actually trying to clear up the mess now.”

Customer: “You are incompetent! I would like some red wine now, please!”

(At this point another colleague who has been nearby listening in comes over to help.)

Customer: *to my coworker* “Hey, you! This colleague is babbling. I would like some wine. Can I get some wine, please?!”

Colleague: “Well, that depends on two very important things: how desperate are you, and do you have a straw?”

Customer: “I do not understand. All of you are babies, and you’re all dumb and ridiculous. You’ll all be fired!”

Colleague: “Well, maybe if you spent more time listening, and less time shouting you would understand, my colleague here has already explained everything, as have the colleagues clearing up the alcohol aisle that you were shouting at earlier.”

Customer: “I’ll go to [competitor]! Yeah, you won’t like that, will you?! That shut you up! I’ll never shop here again!”

Colleague: “We’ll hold you to it. Now, please stop assaulting our staff and leave before I call the police.”

Customer: “You… I’m… grrr… wine… ARGH!” *leaves*

Cannot Make It Any Clearer

| Canada | Extra Stupid, Money

Customer: “My son is doing a project and he needs something that looks like a window. Are laminate pouches see-through without being heated?”

Me: “Not really. They are kind of frosty.”

(I take one out to show her.)

Customer: “Oh, shoot. It’s not clear enough.”

Me: “Well, I can put it through the laminator for you. It doesn’t have to have anything in it in order to seal it.”

Customer: “Really?”

Me: “Yeah, once it goes through it will just look like a thin sheet of plastic and it will be completely see-through.”

Customer: “Okay, how much would 5 11″x17″ sheets cost?”

(I tell her the price.)

Customer: “Wow! That’s really expensive for laminating sheets that don’t even have anything in them!”

Me: “They are the same price whether you have something in them or not.”

Customer: “Why?!”

Me: “Because if you had something in it, you would be supplying it, not us. When you get something laminated, you are just paying for the pouch itself, not the stuff inside it.”

Customer: “Hmm, I don’t know. I don’t know if I want to pay that much. I mean, I’m not even putting anything in them.”

Me: “But if you put something in them they won’t look like windows anymore.”

Customer: “Yeah, but I just don’t understand why it’s so much when you’re not even putting anything in the pouches.”

Me: “Because you don’t pay for the stuff that goes in the pouches.”

Customer: “Nope, I’ll think of something else. It’s too expensive for not putting anything in them!”

Does Not Com-Poo-te

| TX, USA | Technology

(I work at a computer repair store.)

Me: “Hello, sir. How can I help you today?”

Customer: “Yeah, my laptop won’t turn on.”

Me: “Okay, let me check it out for a few minutes and see if I can’t figure out what’s going on.”

(I proceed to run my typical quick diagnostics when a computer won’t turn on. I try a different AC adapter, hold down the power for 30 seconds, etc. but nothing seems to work.)

Me: “Well, sir, it looks like it’s still not wanting to work, but I can send it out for a fee. What happened to it?”

Customer: “Well, my toilet exploded on it.”

Me: “…Excuse me… what?”

Customer: “Yeah, my toilet exploded on it.”

Me: “Yeah, unfortunately we can’t fix that, but we have a bunch of new laptops you can look at.”

(I then proceeded to scrub myself all the way up to my elbows in the bathroom, appalled that he didn’t tell me that until AFTER I had handled it!)

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