Expired Pass And Expired Logic

, | Boston, MA, USA | Uncategorized

(I work in a call center for a travel company that sells attraction passes. We often get calls from customers that buy the products without actually reading the website, so they have no idea how the products work.)

Me: “Thank you for calling [company]. How may I help you today?”

Customer: “Excuse me, I am trying to get into [attraction] and they are not letting me in. Tell them that I have your card so I can get in.”

(I get her card information so I can check the activity on her card.)

Me: “Ma’am, I’m sorry, but it seems that your card expired yesterday. You only purchased a three day pass and all three days have been used.”

Customer: “I know that. Get me into [attraction]!”

Me: “I’m afraid I can’t do that. If your pass has already expired, you cannot use it.”

Customer: “So you’re telling me that if I used all three days on my pass, I can’t go to the attractions anymore?”

Me: “That is correct. If you bought a three day pass and you used all three days, you will not be able to use the pass to get into any attractions.”

Customer: “Well, nobody told me that! I want a refund for not being able to get into [attraction] today!”

(This call goes on for 20 more minutes. Needless to say, she did not receive a refund.)

Eyesight Only As Good As Hindsight

| Anamosa, IA, USA | Uncategorized

(I don’t work here. I am wearing work boots, jeans, and a muscle shirt, not anything close to the employee dress code. An elderly woman wearing glasses approaches me looking confused.)

Customer: “Excuse me.”

Me: “Yes?”

Customer: “Can you help me find epoxy?”

(Having just been in that section, I decide to just show her where it is.)

Me: “Uh, sure. Follow me.”

(I take her back to the hardware department and explain to her the different kinds and recommend one for her.)

Customer: “Thank you so much.”

Me: “You’re welcome, Have a nice day.”

Customer: *adjusts glasses* “Oh my, you don’t work here, do you?”

Me: “No, I do not.”

Customer: “Well, thank you again sir.” *walks off*

(My buddy comes by at this time and asks what I was doing.)

Me: “Helping an old lady. I hope she’s not driving.”

Roses Are Red, Violets Are Blue, Eggs Are (Not) Yellow

| Far Rockaway, NY, USA | Uncategorized

(Our store makes breakfast sandwiches in the morning. One of them being a simple bacon, egg, and cheese sandwich.)

Customer: “Hi, my mom bought a bacon, egg and cheese sandwich just five minutes ago, but she wants a new one because there’s something wrong with the egg.”

Me: “Oh, I’m very sorry about that! What was wrong with it?”

Customer: *holds up the sandwich* “There’s white stuff in it.”

Me: “White stuff? You mean this?” *points at egg whites*

Customer: “Yeah, that’s it.”

Me: “That’s just the white of the eggs. It’s nothing to worry about.”

Customer: “Eggs aren’t white. They’re yellow like the eggs at McDonald’s.”

Me: “McDonald’s eggs are different. We actually take the time to crack open real eggs to make our sandwiches. Sometimes, the white of the egg shows through with the yolk when we scramble them.”

Customer: “I’m not stupid! Eggs don’t have white! They’re all yellow!”

Me: Haven’t you ever made scrambled eggs before? Or hardboiled an egg?”

Customer: “Eggs are yellow!”

(I tell the cook, who shakes his head and remakes the sandwich with the egg mixed as uniformly yellow as he could manage.)

Not A Drop To Drink

| England, UK | Food & Drink

(I’m manning the box office. I get a call from a customer who has received a free drink voucher that we send out to new customers as a welcome gift.)

Me: “Good morning, [concert hall]. How can I help you?”

Customer: “Yeah, I’m offended that you sent me a free drinks voucher in the post.”

Me: “You are? I’m sorry, what seems to be the problem?”

Customer: “I’m an alcoholic and I can’t drink anything.”

Me: “I’m sorry about that. The voucher is also valid for our range of soft drinks available as well as fresh coffee and tea–”

Customer: “I can’t drink anything.”

Me: “Anything at all?”

Customer: *shouting* “Anything!”

Me: “Not even juice, or water?”

Customer: “Anything! A-ny-thing!”

(I decide not to argue with him further and apologize for sending him the voucher.)

Museum Hours Negotiable

| Ontario, Canada | Uncategorized

(I work in a museum. I don’t answer phone calls when I am working with visitors, and have missed multiple phone calls from the same number. They never leave a message. All pertinent information such as hours and admission prices are on the phone message. A visitor approaches the desk.)

Me: “Welcome to the museum!”

Visitor: “You never answer the phone.”

Me: “I do if I have the opportunity.”

Visitor: “I’ve called several times in the last week.”

Me: “That was you?”

(I verify their name matches the caller ID.)

Me: “If you’d left a message, I would have gotten back to you.”

Visitor: “I didn’t want to leave a message. I just wanted to see if you were open.”

Me: “The voicemail message should say that our hours are–”

Visitor: “Yes, I know when your hours are!”

Me: “Then why did you keep phoning?”

Visitor: “I wanted to see if you were actually open!”