He Is Inn-Experienced

| VA, USA | Bad Behavior, Bizarre, Hotels & Lodging, Theme Of The Month

(We have recently just hired a new person, who I am working with today. I’m making friendly conversation.)

Me: “So, how do you like working in a hotel so far?”

New Hire: “It’s great! I’ve been working for about two days already and everything seems to be going well. Learning lots of stuff.”

Me: “That’s great! We really needed someone to work the day shifts. So, what do you like about the job so far?”

New Hire: “Well—”

(Just then, a customer comes up to the front desk and we both look at him.)

Me: “Hi! Can I—”

Customer: *to new hire* “F*** YOU!”

(The customer flips both middle fingers at both of us and cackles at our dumbfounded expressions, and then leaves.)

New Hire: “Well, um… as I was saying, uh…”

Me: “Yeah, you’re going to meet lots of those crazy people here. They’ll make you want to run out of here, screaming!”

(Fortunately, the hew hire didn’t run away screaming, and he’s been a great addition for two years now!)

Floored By The Lack Of Logic

| Sydney, NSW, Australia | Extra Stupid, Hotels & Lodging

(I work at a hotel as an event coordinator. The building was not originally a hotel, and a top level had been added on that has an open-air pool and a gym. Due to this, the lifts do not go to it, and everyone has to use stairs placed next to the lift instead. A guest approaches me as I am walking to the foyer.)

Guest: “I would like to make a complaint.”

Me: “Sure, what can I help you with?”

Guest: “I was on the top floor using the gym, and when I was done I found that there was no way to leave the floor. I looked everywhere, and could only find the emergency exit, and all floors were locked from the other side! So I had to go out the back alley and walk back around to the front entrance, and I would just like to voice how RIDICULOUS it is to have no way out of that level.”

Me: “Okay, I will pass that on to my manager, but I have to ask: how did you get on the floor in the first place if there is no way in or out?”

Guest: “Oh, um… well…”

Philan-stroppy

| Wales, UK | At The Checkout, Bizarre, Theme Of The Month

(My manager and I are approached by a regular customer who is notorious for being just downright nasty and mean-spirited. She doesn’t believe in donating to charity and always thinks we’re barmy for wanting to help others.)

Customer: “I can’t believe you served that man!”

Manager: “What?”

Customer: “I gave him money in the car park! He said it was for food or a bus or something, and he bought beer! You do know he’s a homeless alcoholic, don’t you?”

Me: “Well, what do you want us to do?”

Customer: “I can’t believe you served him! You shouldn’t have let him buy alcohol! I feel violated!”

(The manager realizes she may be angling for a refund of the gentleman’s beer money.)

Manager: “Unfortunately, ma’am, we are not in control of what happens away from our premises. If he asked you for money and you gave it to him, then that is only your fault. Now, if there’s nothing we can help you with, please have a pleasant Halloween.”

Customer: “I CAN’T BELIEVE YOU LET HIM ABUSE MY MONEY!”

(The customer storms out. The manager turns to me.)

Manager: “I don’t believe for a minute that she gave him money; she’s just trying to cause trouble. She’s probably got a problem with us for being in fancy dress for charity, too!”