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Has An Asian Dissuasion, Part 2

| Seattle, WA, USA | Bigotry

(I’m speaking to an older Southern woman and we’re just getting to the end of the call. I’m in Seattle and I don’t have an accent of any kind.)

Customer: “Well, thank you for helping me! Where are you from?”

Me: “I’m from—”

Customer: “—Oh, you’re probably from China or something. But at least you talk normal!”

Related:
Has An Asian Dissuasion

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It’s All In The Delivery

| Seattle, WA, USA | Liars & Scammers, Popular

(I work for the call center in high end department store. Our protocol for when customers claim to not have received a package that their tracking shows as delivered is to replace it unless the customer has history on their profile less than six months ago, in which case further research must be conducted.)

Me: “Thank you for calling [Company]; my name is [My Name]. How can I help?”

Customer: “Yeah, I didn’t get my package.”

Me: “All right, let me pull up the order.”

(I pull it up and check the tracking that shows it having been delivered.)

Me: “Yes, I see that it shows delivered on [date], but you never received it?”

Customer: “Nope.”

Me: “All right, let me take a look. I’m going to put you on a brief hold.”

(While she’s on hold I check her profile. There’s a similar incident on her profile four days ago. And two weeks ago. And a month ago. This is usually indicative of a potential fraud.)

Me: “Thank you for holding. It looks like you’ve been having quite a few delivery issues!”

Customer: “Um… yeah.”

Me: “Well, we definitely want to figure out what’s going on so I’m going to pass this along to our delivery research team so we can fix the problem.”

Customer: “Um, no, that won’t be necessary.”

Me: “Oh, no, we insist.”

Customer: *click*

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I Want This Pretty Little Black(mail) Dress

| USA | Criminal & Illegal, Liars & Scammers, Popular

(I fill in at a high-end resale shop owned by friends when they need someone. My roommate stops by to give me lunch and picks up a fairly expensive item her sister had ordered and paid for online. We chat for a while, and after she leaves, the only customer in the store comes up to the counter.)

Customer: “So that’s how it is, huh?”

Me: “Excuse me?”

Customer: “If I give you a sandwich, do I get a free dress?”

Me: “That was already paid for.”

Customer: “Tell you what, sweetie. You give me these items for half off, and I don’t tell the store manager that you’re giving things away to your friends.”

Me: *speechless*

Customer: “Or we can just call him and have your thieving a** hauled off to jail.”

(She has a really nasty smile. Unfortunately for her, the owner is under the counter working on something and hears every word. He abruptly stands up and she jumps back a little.)

Owner: “Or how ’bout we just kick your thieving a** out of the store?”

(He was absolutely incensed and forbade her from ever coming back. I can’t believe that she jumped to the conclusion that I was giving things away and then tried to blackmail me.)