icon_technology

Wireless, Clueless, Hopeless, Part 29

| VA, USA | Crazy Requests, Technology

Customer: “Fix it!”

Me: “Fix what, ma’am?”

Customer: “My Internet connection. Can’t you tell why I’m calling?”

Me: “No, ma’am, the technology doesn’t work that way.”

(I apologize for any inconvenience, and then check her connection. Everything is fine. I even test with ping and packet testing; again, very strong signal to the Internet.)

Me: “Ma’am, are you using a router?”

Customer: “I don’t know. You guys installed it all”

Me: “Ma’am, we don’t install routers. Do you know the name of the router you’re using?”

Customer: “No.”

Me: “We can test the modem to make sure it’s working. Can you take your laptop into the room with the modem and unplug the modem from the rou—”

(Before I could even finish asking her to connect the laptop to the modem directly.)

Customer: “No. I couldn’t possibly do that! You just need to fix it.”

Me: “Ma’am, are you suffering from an illness or injury preventing me from helping you today?”

Customer: “No, and I couldn’t possibly be bothered with that. The modem and the laptop are on different floors. I called you to fix it. Why can’t you just fix it?”

(Eventually the customer was charged for a technician to come out and educate her on the use of her technology.)

Related:
Wireless, Clueless, And Hopeless, Part 28
Wireless, Clueless, And Hopeless, Part 27
Wireless, Clueless, And Hopeless, Part 26

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Give Him A Dollar Thrill

| TX, USA | Money, Rude & Risque

(I am scanning up the order of a customer, who is rather elderly, and we are at the end when this happens:)

Customer: “For that $100 cash back, I don’t want a $100 bill.”

Me: *jokingly* “Okay, I’ll give you 100 ones.”

Customer: “Oh, no! That’s even worse. A man like me doesn’t need THAT much money. I’m too old to go to the strip clubs!”

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Obama Drama, Part 2

| USA | Extra Stupid, Politics

(It’s the day before taxes are due and a few last minute customers are mailing out their returns. Customer #1 is addressing his envelope while Customer #2 is filling out a money order for a payment.)

Customer #1: “I really got hit this year!”

Customer #2: *murmurs sympathetically*

Customer #1: “But I guess I’m just stuck paying like this until we get a Republican governor again.”

Customer #2: *glances at him* “Yeah…?”

(There’s a slight pause as Customer #1 thinks.)

Customer #1: “We’ve got a Republican governor right now, don’t we?”

Customer #2: “Yup!”

(The Republican governor had already been in office three years; he was preceded by another Republican.)

Related:
Obama Drama