Flurries Of Furries

| ME, USA | Bizarre, Movies & TV

(I am working by myself at the box office out in front of the theater when an individual walks in wearing a full wolf costume, head and all.)

Wolf-Man: “Yes, one adult to ‘Zootopia,’ please.”

(However, posted very clearly next to me is a sign saying that we cannot sell tickets to those wearing anything obstructing an individual’s face or any sort of prop weaponry.)

Me: “I’m very sorry, but unfortunately I cannot sell your ticket while you have that mask with you. It is a company policy for the safety of all of our guests.”

(The individual doesn’t take very kindly and, still wearing the wolf head, tells me very sternly:)

Wolf-Man: “This is my head. I am Greypaw the Wolf, and while I am in my fursona, that is who I am, so I would like to buy my ticket, please.”

Me: *gesturing to the sign next to me* “Unfortunately, I can’t let you purchase tickets until you remove the head. I have to ask you to return it to your car before we can complete the transaction.”

Wolf-Man: *still wearing the head and leaning over the counter* “I can smell that you are afraid of me. Just because I am an animal does not mean you need to be afraid. I’m just like you.”

Me: *pretty frustrated* “Sir, I don’t want to ask you to leave, but if you do not remove your mask, I will be forced to. It is a company policy and I have to uphold it.”

(This enrages him, causing him to lean over and growl at me, getting down on his hands and knees for some reason.)

Wolf-Man: “I am not a ‘sir’; I am a wolf and I expect to be addressed as such. I want to see this movie and all you are doing is preventing me because you obviously don’t like that I am not a human like you.”

Me: “Sir, I will gladly sell you the ticket. I’ll even store your mask in box office with me so you can be sure it’s safe. All I need you to do is take it off.”

Wolf-Man: *growled again, this time howling as well* “I am NOT a ‘sir.’ I am a WOLF!”

Me: “Well, I do have to apologize then, but not only do we have a no mask policy, but we do have a no pet policy, so I am going to have to ask you to leave.”

(He finally got the hint and stormed out, mumbling to himself the whole way to the door. Luckily there were no more customers in line as it was a slow day, but I never did see Greypaw again.)

Having A Flight Of Fancy

| London, England, UK | Crazy Requests, Tourists/Travel, Transportation

(I work at a call centre for a well-known airline.)

Me: “Hello, thank you for calling [Airline]. How can I help?”

Customer: “Hello, I’d like to change my flight; reference is [random succession of numbers].”

Me: “Okay, the number you have provided is not a [Airline] reference. Did you book through a travel agent or third party website?”

Customer: “No, it’s actually a reference for [Different Airline]. Can’t you change it? You all fly planes anyway.”

Me: “I’m very sorry, sir, but we operate on an in-house system only used by this airline. I cannot change another airline’s booking through our system. You will need to call the airline direct. Would you like me to try and locate a number?”

Customer: “This is ridiculous! Where is your customer service? I have never had my intelligence insulted so badly. Where is your manager? I’ve done something wrong on my booking and it NEEDS to be changed. Change my booking now!”

Me: “Sir, I’m afraid we are very busy today and our managers are busy dealing with customers of our airline. You will need to call the airline you made the booking with and they will be able to change it for you. Was there anything else?”

Customer: “I will write to your CEO and complain! This is ridiculous. Change my f****** booking right now or I’ll call your manager and get you fired! Where is your customer service, you uneducated p***k?! I am telling you right now, CHANGE MY BOOKING! You all fly F****** PLANES! YOU. FLY. PLANES. It can’t be that f****** hard! I am not calling another airline’s PREMIUM RATE NUMBER when your number is free and you can do it anyway!”

Me: “Ah, so the problem is you don’t want to pay. Well then, sir, in future I suggest checking the price to call before you make a mistake on a booking in future. Now if you don’t mind, I have customers of THIS airline to attend to. Goodbye.”

(I could almost feel him having a mini-aneurism through the phone, along with his white-hot rage at being wrong. Don’t you just love customers?!)

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Should Have Had A Measure Of Common Sense

| Hickory, NC, USA | Bizarre, Extra Stupid

(I work in a shoe store, where we get some pretty unbelievable customers. My manager has just been approached by an elderly lady.)

Manager: “Welcome to [Store]. Is there anything I can help you with today?”

Customer: “Yes, I’m not happy with these shoes.”

Manager: “I’m sorry to hear that. How can I help?”

Customer: “I bought these at your store in [City an hour away]. The man measured my feet, but when I brought them home they didn’t fit! I need to return them.”

Manager: “Did you try them on when you bought them?”

Customer: “Of course not. He measured my feet.”

Manager: *after a pause* “Okay. So what size would you like instead?”

Customer: *now in a huff* “Well, why don’t you do your job and measure my feet and tell me!”

(My manager finds her some shoes, which she doesn’t try on, and rings her up before turning to me.)

Manager: “Are you f****** kidding me?”

His Attitude Belongs In A Zoo

| Kirksville, MO, USA | Bigotry

(I work in a local mom-and-pop restaurant. There’s a guy who comes in a few nights a week, drinks tea, and tries to chat up the waitresses, especially the new girls. This is the exchange that happens on my first night while I’m clearing off a nearby table. I’ve learned since then to avoid him.)

Customer: “So what are you going to do with your life?”

Me: “I’m hoping to get a job as a zookeeper.”

Customer: “A zookeeper? You’re going to need to get yourself a husband to pay for your life.”

Me: “…”

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