Listening To The Voices Of Reason

| CT, USA | Bad Behavior, Bigotry, Technology

(I am transgender, male to female. I have an amazing voice range due to being a singer in a high school band. I am working at a call center in tech support for an ISP that caters to CT, NY, and NJ. A large number of our clients are immigrants from a country that traditionally looks down on women. I get this call shortly before the end of my shift.)

Me: “Thank you for calling [ISP]. This is [My Name]. How can I help you?”

Caller: “Yes, I’m having trouble with my Internet. Can you transfer me to a man who would be able to help me?”

Me: “I’m a fully trained technical support representative; I’m sure I’ll be able to help you. What kind of issues are you having?”

Customer: “No, I don’t think you can. Could you transfer me to a man, please? I’m having trouble with my Internet.”

Me: “Sir, as I just said, I am a fully trained tech support employee. I’ve been working in the IT sector for a number of years. If you could describe your problem, I’m sure I could help you.”

Customer: “No, you women don’t understand technology. You just don’t have the brains for it. Now, get me a MAN who can help me!”

Me: “One moment, please.”

(I place the customer on hold for 30 seconds. When I come back, I voice drop so I sound male.)

Me: “Hello, thank you for calling [ISP]. My name is [Fake Name]; how can I help you?”

(The customer describes his problem — router is offline. I walk him through the troubleshooting steps. A basic reset fixes his issue.)

Me: *still voice dropping* “All right, looks like that takes care of your issue. Anything else I can help you with today?”

Customer: “Nope, thank you very much!”

Me: *switching back to my female voice* “I just want you to know, you’ve been helped by a woman this entire time. Have a nice day!”

1 Thumbs
1,334
VOTES

They’re Talking Gumbo-Jumbo

| SC, USA | Bizarre, Tourists/Travel

Caller: “Hello, I am a travel planner looking for some information for a client of mine and I was wondering if you could help me.”

Me: “I certainly can. What information do you need?”

Caller: “Do you know where they might hold Mardi Gras celebrations?”

(This throws me off a bit, as Mardi Gras isn’t a big thing around here at all, and anyway it had already happened the week before.)

Me: “I don’t see anything on our events calendar. Since Mardi Gras already happened I don’t think we’d see any events until next year, and our members don’t usually plan them so far ahead.”

Caller: *confused, but still pleasant* “All right. Also… do you know of any Cajun churches?”

Me: “Er… we don’t have a huge Cajun culture around here. We do have a significant Gullah Geechee community, but they don’t really have churches that are open to visitors.”

Caller: *silence*

Me: “Ma’am?”

Caller: “Did I call [My City]?”

Me: “Yes, ma’am.”

Caller: “I meant to call New Orleans. I am so sorry.”

(We had a good laugh and I was able to give her some information about the city I actually work for. Still one of the best calls I’ve ever gotten.)

Needs More Self-Help Than Self-Checkout, Part 3

| TN, USA | Bad Behavior

(We have self-checkouts that customers can use to do their transactions themselves. Some of those have “cards only” notices on them.)

Customer: “Excuse me, I am trying to pay for these things and it doesn’t have the option to pay for cash. Why wont it let me pay for it?!”

Me: “Ma’am, I’m sorry but that one is for cards only, but the next one can do both.”

Customer: “WELL, THERE SHOULD BE A SIGN THERE OR SOMETHING TO SAY THAT!”

Me: “There is a sign.” *points to it — it is the size of a sheet of paper written in black permanent marker in large, bold writing, on the till, basically in her face, and there is one over the cash entrance so customers don’t force cash or change in the machine*

Customer: “WELL, IT SHOULD BE BIGGER! GOD! NOW I GOTTA RING MY STUFF OVER AGAIN! YOU NEED TO FIX THAT MACHINE AND MAKE IT WORK! YOU NEED TO PUT SIGNS ON IT, TOO! AND IT NEEDS TO BE BIGGER! BIGGER!”

Me: “I really am sorry about this, ma’am, I know how frustrating it can be, but I have put signs up to prevent this type of thing and I really am sorry. As for the machine, I can’t fix it. We have a company that handles it for us. I am just a cashier so there isn’t a whole lot of power that I hold. It is scheduled to be fixed within the week, though, so that should help to prevent this from happening again.”

Customer: “WELL, I JUST WANT YOU TO KNOW THAT THERE SHOULD BE SIGNS, SO PEOPLE LIKE ME WHO ARE IMPORTANT DON’T WASTE THEIR TIME DOING YOUR JOB!” *huffs off*

Coworker: *who was walking up* “God, that woman gets on my nerves! She does that all the time and I know she just does that s*** on purpose!”

Related:

Needs More Self-Help Than Self-Checkout, Part 2

Needs More Self-Help Than Self-Checkout

Walking A Thin Line

| Boone, IA, USA | At The Checkout, Bizarre

(I work as a cashier at a grocery store. A couple of customers, one male who is very flamboyant and a female, come through my line.)

Me: “How may I help you?”

Female Customer: “I would like two packs of [Brand] cigarettes.”

(The cigarettes are located at an express register a few lanes down from mine. I go get the cigarettes and come back.)

Me: “Will that be all today?”

Female Customer: “Can you get me two more packs? He wants to see you walk again.”

(I’ve never walked more stiff legged in my life.)

“Keeping Up with the Cardassians” in Star Trek.

The Show

From the creators of Not Always Right, The Show is your new weekly dose of our most funny and outrageous stories–the ones worth telling!

Follow The Show:
https://www.facebook.com/TheShowNotAlwaysRight/
https://www.instagram.com/TheShowNotAlwaysRight/
https://www.youtube.com/channel/UC1nTny8jJaCzYEISShvsGAg

“Keeping Up with the Cardassians” in Star Trek.

Links to the stories used in this video:
https://notalwaysright.com/space-time-is-money/30625
https://notalwaysright.com/klingon-to-the-hope-of-a-ticket/2460
https://notalwaysright.com/the-true-justice-league/25699
https://notalwaysright.com/a-hollow-victory/28069
https://notalwaysright.com/fortunately-for-us-both-i-like-crazy/22447
https://notalwaysright.com/some-callers-are-proper-dementor/8380
https://notalwaysright.com/chalk-is-his-kryptonite/30358
https://notalwaysright.com/the-gondorian-is-always-right/9814
https://notalwaysright.com/hailing-frequencies-open-but-nobodys-home/2362
https://notalwaysright.com/the-signal-is-strong-with-this-one/27989

Page 12/3,117First...1011121314...Last