Match Point To You

| Sydney, NSW, Australia | Crazy Requests, Money

(We have a price matching policy that gives 15% off the regular price from other stores, but there are conditions. It has to be off full price, personal shopping only, no online stores, and we have to be able to confirm it with the other store first. A customer thrusts a printed sheet for the price of a sewing machine from another store. She also hands me a printout from our site, stating our discount policy.  This is the first time I’ve dealt with this sort of sale so I take the time to read both printouts.)

Me: “I’m sorry, but this for an online purchase. Our policy does not include online.”

Customer: “They have a shop front.”

Me: “If that is right then I will need to ring them for confirmation.”

(There’s no answer when I ring due to it being a Sunday and the store being closed. I am still reading the printouts when I notice that the price shown is discounted.)

Me: “Sorry, there’s no answer, and I’ve just noticed that this price is discounted. We don’t match discount prices.”

Customer: “It’s not discounted. It’s the normal price.”

Me: “No, sorry. It shows both discount and full price. That full price is actually more than we sell the item for.”

Customer: “No. It’s their normal price and you have to match it.”

Me: “No, we do not match discount prices or online sales.”

Customer: “Now you are just making things up. What other excuses are you going to come up with?”

Me: “I would like to point out that I am reading this directly off the discount policy that you printed off and gave to me.”

Customer: *snatches both sheets off me* “Well, we’ll just go to the other store then!” *storms out*

September Theme Of The Month: Return Of The Geeks!

Not Always Right | Announcements, Geeks Rule, Theme Of The Month
Introducing September’s Theme Of The Month: Return Of The Geeks!

Entering is easy:

  1. Submit a funny or interesting story about this month’s theme: Return Of The Geeks. Share a story about customers who never underestimate the power of the Geek side!
  2. At the end of the month, we’ll feature our favorite Theme Of The Month stories in a roundup!

Driving Away Illegal Sales

| TX, USA | At The Checkout, Criminal & Illegal

(At my store, we’re required to check a customer’s ID with alcohol purchases, no matter how old the customer looks. If a manager catches us not checking, we can be fired. A customer comes through my checkout with a bottle of wine.)

Me: “Hello, ma’am. May I see your ID with the wine?”

Customer: “What? No. I left it in the car.”

Me: “Oh, I’m sorry. I actually have to see it to scan the wine. I won’t be able to sell it without an ID.”

Customer: “Are you serious? I’m clearly old enough.”

Me: “I’m really sorry, but it’s policy. I could be in trouble if I don’t, or even fired.”

Customer: “That’s not my problem. Ring it up or call your manager.”

(I call the manager. She comes over, and I explain.)

Customer: “Tell her to just sell me my wine instead of wasting my time.”

Manager: “Actually, ma’am, she’s correct. We have to see an ID with all alcohol purchases. You said you have it in your car?”

Customer: “I’m not walking all the way out to my car just because of your stupid rule!”

Manager: “I won’t be able to allow this alcohol sale, then.”

Customer: “Fine! Leave it off, then! I’ll just get the rest of my stuff!”

(She pays and leaves, and in case she changes her mind, I hold the wine at my register for about 20 minutes. Finally I decide to send it to customer service, where merchandise is gathered to be put back on the shelves. About 10 minutes after that, the customer returns.)

Customer: “You were the one who took my wine before, right? I want to buy it now.”

Me: “I don’t have it here anymore, but I’ll have the manager bring it right back for you.”

Customer: “Why not?!”

Me: “You said you had your ID in your car, so I thought if you were going to come back for it, it would only take a few minutes. I waited a while before putting it back.”

(The customer huffs and taps her foot until the manager gets back, and since a line is forming behind her, the manager offers to take her to the next register over.)

Manager: “And I’ll need to see your ID with this.”

Customer: “I can’t believe you have such a stupid policy! I had to drive all the way home to get this and all the way back here for one bottle of wine!”

(The kicker? The ID she had to drive home for was her driver’s license.)

Racism Needs To Check Out

| TX, USA | At The Checkout, Bigotry, Politics

(I’m a cashier on an extremely hot Saturday afternoon in the bowels of Texas. I am bagging a customer’s goods.)

Customer: “You’re doing it wrong!”

Me: “Oh, so sorry! I’ll put these in a separate bag if you like.”

Customer: “God, you let one of them become president and the rest of you quit trying.”

Me: *biting my tongue* “Do you need help getting these into the cart, ma’am?”

Customer: “What color are you, anyway?”

(I hit the switch on the lights and called my manager over, who promptly checked the woman out. The customer vowed to visit the ‘white’ store next time.)

Good Things Don’t Always Come In Packages

| Orlando, FL, USA | Crazy Requests, Transportation

Me: “Thank you for calling. How can I help you today?”

Customer: “Yeah, I got a package and I signed for it, but I don’t want it, and I need you to take it back.”

Me: “Okay… We probably can’t take back a package once you’ve signed for it, but let me see what I can do. Can you please tell me the tracking number?”

Customer: “I don’t have the tracking number. I already told the guy at [Competitor] that. He said they wouldn’t take it, either.”

Me: “Ma’am, is this package delivered by FedEx, UPS, or the postal service?”

Customer: “I don’t know! I just need someone to come get it! I don’t want it and I need someone to come get it.”

Me: “You’re going to need to call our customer service line. Before you call, please find the label on the box and look for the tracking number. They won’t be able to help you without it.”

Customer: “I’m already talking to you. Why do I need to call a different phone number?!”

Me: “I work in a retail location, and there is only so much I can do. You will need to call the customer service line.”

Customer: “Just come get the box!”

Me: “I’m sorry. All I can say is to call the customer service line.”

Customer: “Well, all I can say is F*** YOU!”

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