5 Stories Of Coupon Craziness

Not Always Right | Roundups

Weekly Roundup: 5 Stories Of Coupon Craziness The Coupon Is Never Right…

  1. A Poser By Any Other Name, Part 2 (4,390 thumbs up)
  2. How To Disarm Volatile Customers (4,248 thumbs up)
  3. Sweet Candy, Bitter Purchase (3,281 thumbs up)
  4. She’s Been Placed On The Blacklist (2,875 thumbs up)
  5. Makes No Difference How Things End Up (2,630 thumbs up)

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PS #2: Read more roundups here!

Can’t Go Without Within

| Detroit, MI, USA | Crazy Requests, Extra Stupid, Money

Caller: “Why did you send me a letter saying I have to pay my bill 31 days before it’s due?”

Me: “Ma’am, that letter is simply stating that you have to pay the bill WITHIN 31 days of the due date.”

Caller: “Yes! The letter says WITHIN 31 days! That means BEFORE!”

Me: “Ma’am, I deal with accounts similar to yours all day every day, and I’m telling you, you have 31 days PAST the due date to pay the bill.”

Caller: “That’s not what this letter says! I want you to send me a letter in writing stating what you just said.”

Me: “Ma’am, if I sent you a letter stating what I just said you would receive the same letter you’re calling me about right now.”

Caller: “Well, I’m going to send your company a letter to tell them I still haven’t received my bill for next month! I can’t afford not to have coverage!”

Me: *finally giving up* “Would you like the address, ma’am?”

So Pho, So Crazy, Part 4

| NY, USA | Extra Stupid, Language & Words

(I am half Vietnamese and look somewhat ethnically ambiguous.)

Customer: “Are you Japanese?”

Me: “No, Vietnamese.”

Customer: “Really? Are you sure?”

(Later, another customer runs into the store, heads directly for one of our Buddha statues, and rubs its belly. She is about to dash off again when she sees me looking in her direction.)

Customer: “I’m sorry! Every time I see a Buddha I just have to touch it. But you must understand. You have the look of the Buddha about you.”

(A third customer comes in and asks about the meaning of some Chinese characters on a teapot. Having taken some Chinese in school, and, more relevantly, having read the product description recently, I manage to tell her the meaning of a couple.)

Customer: “Are you Chinese?”

Me: “No, Vietnamese, but I took a bit of Chinese in school.”

Customer: “Really? But isn’t that shaming your family or something?”

Related:
So Pho, So Crazy, Part 3
So Pho, So Crazy, Part 2
So Pho, So Crazy

A Few Cards Short Of A Deck

| London, England, UK | Extra Stupid

(I work for an alcoholic beverage company that has a staff shop at head office. The shop has recently started a scheme whereby all the retired employees on the pension scheme have been sent cards with their pension number on them and in invitation to buy at the store. Many of them have been calling the store to have the scheme explained and I am dealing with one such customer’s enquiry over the phone, and am rather eager to get the call finished as it has already dragged on a bit.)

Customer: “So, when I come down to head office do I need anything to prove that I’m a pensioner?”

Me: “Yes. All you need to do is bring along your [Company] card that you ought to have been sent.”

Customer: “Oh, I don’t have one of those…”

Me: “That is strange. Mayb—”

Customer: “Do you think I should call head office and ask them to send me a card?”

Me: “Well, yes, I suppose that would be your best option.”

Customer: “…though I do have this card that came with the newsletter with my pension number printed on the [Company] card…”

Me: “Ah! In that case that’ll be the one you need. A white card, yes?”

Customer: “Oh… no, no it’s not white.”

Me: “Hmm, well…”

Customer: “It really is more of a cream colour.”

Me: “…”

Keeping It One Place Is EXACTLY What A Store Does

| Sault Ste. Marie, MI, USA | Bizarre, Books & Reading, Crazy Requests

Customer: “Where are your Jean Auel books?”

Me: “Oh, those are in historical fiction, the next aisle over.”

Customer: “Ugh, why can’t you put everything in the same place so I don’t have to walk?”

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