Hopefully His First Name Isn’t John

| North Wilkesboro, NC, USA | Crazy Requests, Funny Names, Health & Body

(I work in a well-known national chain pharmacy. The particular store that I work in provides medicine to at least half of our well-sized county, so we stay rather busy and have a lot of customers. This exchange happens far more often than it really should:)

Customer: “I’m here to pick up a prescription.”

Me: “All right, what’s the name?”

Customer: “Johnson.” *or some other common last name*

Me: “Okay, and the first name?”

Customer: “There’s more than one?!”

Me: “…”

5 Stories Of The Customers Versus Technology

Not Always Right | Roundups

Weekly Roundup: 5 Stories Of The Customers Versus Technology Some of our customers can barely deal with other human beings, so no wonder they break down when dealing with machines!

  1. Scanning Ahead (2,208 thumbs up)
  2. His Account Just Got Axed (2,228 thumbs up)
  3. Past The Point Of No Return, Part 2 (2,616 thumbs up)
  4. It Pays To Be Patient (2,775 thumbs up)
  5. Space-Time Is Money (2,635 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

The Sorry State Of Customer Service

| Foley, AL, USA | At The Checkout, Crazy Requests, Home Improvement, Wild & Unruly

(It is my first day working the customer service desk, and a customer is cussing and yelling because I can’t do a return for him. One of my coworkers, famous for being very patient and good with difficult customers, happens to wander by. I’m nervous, so I flag her over.)

Coworker: “Oh, [My Name], do you want some help?”

Customer: “Help?! I need help! That f***** b**** won’t take back my return! This is s***!”

Coworker: “Did you call the manager?”

Me: “Yeah, and he said we couldn’t do anything.”

Customer: “And that’s bulls***!”

(My coworker looks unimpressed. I explain why we can’t do the return to her.)

Coworker: “Hmm. Okay, well, I know he said no, but I think he’s actually wrong. I’ll take care of this. Sir, will you come with me?”

Customer: “No! I’m standing here at this d*** desk until you fix my d*** problem!”

Coworker: “Okay. Suit yourself.”

(The customer keeps swearing and yelling until my coworker returns.)

Coworker: “Okay, we’re going to make an exception. Boss’s orders.”

Customer: “Finally! I’ve been here for f***** ever!”

(I do the return, and as I’m about to hand the customer his money, my coworker holds her hand up to stop me.)

Coworker: “Sir, I want to make it very clear that if I had any choice at all, I wouldn’t do this for you, and if you EVER come in here again and swear or yell at my coworkers, my boss, or me, I will personally see that you are escorted from this store, by the police if necessary. You should be ashamed of yourself for acting like this and making [My Name] feel like she’s not doing a good job because she is doing a marvellous one.”

Customer: “I… I’m sorry.”

Coworker: “No, you aren’t, and quite frankly, I don’t care. I’ve said my piece. Now here is your money, Sir. Have a splendid Thanksgiving.”