Charlie Is Barely Barley, Bizarrely

| Canada | Extra Stupid, Language & Words

(We interact with customers over the phone, and sometimes have to spell things out for them, so for clarity’s sake, we are encouraged to memorize and use the NATO phonetics to spell when needed. A as in Alpha, B as in Bravo…)

Me: “Okay, please type this in: C for Charlie—”

Customer: “B for barley?”

(So much for clarity!)

The Service Industry Can Drive You Crazy

| Tilton, NH, USA | Bizarre

(We wear headsets at my work place to hear each other across the store. I tend to talk to myself while I put away clothes or tidy up, i.e. ‘Where do you go? How did you get on the floor?’ etc. This all happens over our headsets.)

Manager: “So we just got a customer complaint that one of the girls putting away clothes was talking to herself.”

Coworker: “Seriously?”

Manager: “Seriously. This is not a joke.”

Me: “So, that was me.”

Coworker: “Great job, [My Name]. Way to scare the customers!”

(Now every time I talk to myself at work, we joke that I should be careful or else someone will complain.)

Adding Gallons Of Fuel To The Fire

| MI, USA | At The Checkout, Crazy Requests, Transportation

(I work at a gas station that doesn’t require customers to prepay for gas. And yes, the pumps do display the number of gallons a customer pumps.)

Me: “Hi! Were you on pump two?”

Customer: “How many gallons did I pump?”

Me: “I can’t figure that out until you pay. I can print you out a receipt if you would like.”

Customer: “I just want to know how many gallons I pumped!”

Me: “I can’t tell you right now, but if you pay the $52.70 I can give you the receipt and it will say the amount you pumped.”

Customer: “WHY THE H*** CAN’T YOU TELL ME THE GALLONS?!”

Me: “I can get a calculator and divide the amount you owe by the price of gas, but it would be faster if you paid and I got you a receipt.”

Customer: *angrily throws money on the counter and walks out*

Me: *before he even reaches the door I have the receipt printed* “IT WAS FOURTEEN POINT TWO EIGHT GALLONS, SIR!”

Didn’t Play Their Cards Right

| VA, USA | At The Checkout, Crazy Requests, Money

(Our store is having an Easter sale and has sent promotional emails to our customers, which contain ads and coupons. I’m ringing up a customer who has made a large purchase, most of which consists of gift cards, which are never discounted. When I tell her the total and how much she’s saved, she becomes upset.)

Customer: “I spent nearly $300! My discount should be much higher!”

(I double-check the totals to make sure I haven’t rung up anything incorrectly.)

Me: “Ma’am, I believe your savings are lower because most of what you spent

was on gift cards, and we don’t discount those.”

Customer: “But the email I was sent had a picture of an Easter basket with a gift card in it! I should get my discount on the gift cards too, since there was a gift card in the picture! That’s false advertising!”

(Despite my best efforts to explain, she asks to speak to my manager.)

Manager: “Ma’am, a gift card is literally an exchange of money, dollar for dollar. We don’t ever give discounts on gift cards, and as you can see, we don’t charge tax on them either. That doesn’t happen until you purchase something with the gift card.

Customer: “Oh… well, I guess I learned something today.”

Manager: “For future reference, the fine print here on your coupon also states that we can’t discount gift cards.”

Customer: “I could spend all day reading fine print if I wanted to. I have a Ph.D.! Nobody reads the fine print!”

5 Stories Of iPhone Insanity

Not Always Right | Roundups

Weekly Roundup: 5 Stories Of iPhone Insanity Another iPhone is released, another shopping frenzy is released upon the poor service workers…

  1. Not The Apple From The Tree Of Knowledge (2,728 thumbs up)
  2. A Picture Is Worth A Thousand Woes (3,165 thumbs up)
  3. Wired For The Stone Age (3,436 thumbs up)
  4. iNeed A Raise (3,306 thumbs up)
  5. At Least His Daughter Is On The Right Track (2,904 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

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