Transaction Was Above (Mother)Board

| Victorville, CA, USA | Extra Stupid, Technology, Wild & Unruly

(A customer brings in a PC that has an obviously blown motherboard. I take the side off and see black scorch mark on the power supply, and know something had blow badly.)

Me: “Well, I don’t know if the hard drive is good or not. A diagnostic is $50, but if we do repairs we take that off the labor.”

Customer: “Nah, I’ll just replace the board.”

Me: “Do you want us to do it?”

Customer: “No, I have done all this stuff before.”

(Confused then as to why he needed us to do a diagnostic, I sell him a new board. It takes a new CPU, and a new power supply. It happens to use his old RAM and as a freebie, I test it and the new board worked with his. Two days later:)

Customer: “The motherboard you sold me does not work.”

Me: “What? We tested it, with the new power supply. Is it your drive that is dead?”

Customer: “No. It is the board! You sold me a bad board.”

Me: “Well, you saw it work with your RAM. Are you sure it is not just the drives?”

Customer: “No. I told you it is the board!”

Me: “Well, let’s have a look.”

(I open the machine. I disconnect the drives from power and data. I hit the power and smell smoke.)

Me: “Woah! What the h***! Pull the power cord!”

Customer: “See! It is a bad board.”

(I look a little closer because the cards don’t seem to be fitting in very well.)

Me: “Sir, did you mount this on the standoffs?”

Customer: “Standoffs? What do you mean?”

Me: “Well, this board has great pictures in the manual. Here they are.”

(I point out the standoffs and how it shows placing them before mounting the board.)

Customer: “Oh, those. They were in the way so I took them out. I don’t need a d*** book! I know what I am doing!”

Me: “Well, you needed those standoffs. You destroyed this board.”

Customer: “No, I didn’t!”

Me: “Sir, the instructions are clear. You must put in the standoffs. Otherwise all the solder points on the back of the board can short out. This board has been mounted wrong and is probably dead.”

Customer: “I want to talk to your manager!”

(My manager  is already there because the customer is getting louder.)

Manager: “Yes?”

Customer: “This idiot says I mounted the board wrong! He won’t admit he sold me a bad board!”

Manager: “Now, I heard he tested your old RAM when you were here yesterday.”

Customer: “Yah.”

Manager: “And it worked then?”

Customer: “F*** you!”

Manager: “You need to leave now, sir.”

Customer: “I want my money back! You people are f****** crooks!”

Manager: “No, a crook is someone that f**** up their own shit and then tries to blame others for it. Get the h*** out of my store!”

(The customer stormed out and smashed his computer in the parking lot. After stomping on it a few times, he ran over it with his car. It was a shame. It was a nice case.)

One Brick Shy Of A Load

| USA | At The Checkout, Crazy Requests, Criminal & Illegal

(I work for a firearm retailer. We put out an ad every month stating our monthly sales. It always states ‘while supplies last.’ A ‘brick’ is 500 rounds of ammo. A well dressed older gentleman walks up to counter.)

Me: “Hello, sir. What can I do for you today?”

Customer: “I’d like to buy a brick of 22.”

Me: “I’m sorry, sir. We sold out earlier today.”

(The customer pulls out the ad, slams it on the counter and points to the bricks of 22.)

Customer: “And then what is this?”

Me: “It’s an ad for 22, but everything is ‘while supplies last.'”

Customer: “Do you understand the law of ‘false advertising?'”

Me: “Yes.”

Customer: “Well, [My Name], you will be hearing from my lawyer!” *smirks and briskly walks away*

Manager: “Third threat of legal action this month; we’re on a roll.”

(A lawyer actually called the next day and mentioned me specifically. He stated that he was only calling because his client paid him to ‘look into it.’ Nothing, of course, happened.)

Showing Signs Of A Recovery

, | Canberra, ACT, Australia | At The Checkout, Awesome Customers

(I am the customer in this story. I have just had a rant about customers in my store not reading signs to my fiancé while he was buying shoes.)

Me: “Ah, these are nice.” *to sales clerk* “Excuse me, there is no 50% off sticker on these. Don’t you have a 50% off sale like the sign on the window says?”

Sales Clerk: “Uh, no. That only applies to certain brands and this brand isn’t on sale.”

Me: “Oh, no! I’ve turned into that customer that doesn’t read the whole sale sign! I was just ranting about those!”

(We had a good laugh and talked about horrible customers and how sometimes we accidentally have those moments, so I think I was forgiven.)

Give Them An Inch And They’ll Take A Vile

| Duluth, MN, USA | At The Checkout, Rude & Risque

(I take a phone call for someone in the bedding department:)

Customer: “I’m looking for a white duvet, but I need it to cover a bedspread that is 96 x 114. I can’t seem to find anything that will fit.”

Me: “The closest thing I have is only 104″, but I think you could fit an extra 10″ in just fine.”

Customer: “Oh, believe me, honey. I’ve stuffed 10″ in before!”

Me: *stunned silence*

Customer: *laughing* “What did you say your name was? I am definitely going to find you when I come in to the store!”

Me: “Um, I think I can have it waiting at the checkout for you.”

Email Fail

| England, UK | Extra Stupid, Technology

(A customer has called during our peak morning hours. As all our technicians are busy, he leaves a message saying he cannot log in to his computer. I phone the customer, who is out on the road.)

Me: “Hi, [Customer]. It’s [My Name] from [Company]. I understand you can’t get into your computer?”

Customer: “Yes. I go into my emails and it doesn’t work.”

Me: “Okay so you can get into your computer but not your emails?”

Customer: “Yes.”

Me: “Okay, so it prompts you for the password but won’t log in?”

Customer: “That’s right.”

Me: “Unfortunately you have to speak to [Email Provider] as they host your emails. I have no access to their systems.”

Customer: “Ah, okay. Do you have a number for them?”

Me: “Certainly, it’s—”

Customer: “Can you email it to me?”

Me: “…”

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