Needs Some Light Soul Food

, | CA, USA | Bizarre, Food & Drink

(I am working the drive thru of the store very early in the morning.)

Me: “Welcome to [Fast Food Store], what could I get for you today?”

Customer: “Just a small coffee.”

Me: “How will you take your coffee today?”

Customer: “Black, just like my soul.”

Me: “… okay?”

No Holding Back

| St. Louis, MO, USA | Bad Behavior, Crazy Requests, Family & Kids

(I work at a popular lingerie store that also sells a line of young women’s clothing. It’s nearly closing time on a Sunday night when a teenage girl and her mother come in.)

Me: “Hi. Welcome to [Store]. What brings you ladies in tonight?”

Mother: “Yes, I called earlier today about a hoodie y’all sell. I was told you had several.”

Me: “Sure, I can help you with that. Which hoodie was it?”

(The mother produces a picture of the hoodie from our website. I recognize it as a style that we have not had for a few days, due to the style’s popularity.)

Me: “Oh, I’m sorry. We haven’t had those in for almost a week. The few we did have sold out between yesterday and today. I can order one online for you, though, and you’ll get free shipping right to your house.”

Mother: “This is unacceptable! I called at nine this morning, and the girl told me you had a bunch!”

Me: “Are you sure you called today, ma’am? We don’t open until 11, and nobody was here before 10.”

Mother: “Well, maybe it was 11. I don’t know. But you still should have saved one for me!”

Me: “Did you put one on hold? If so it’s still in our closet.”

Mother: “I don’t know.” *speaking to daughter* “Did you put one on hold?”

Daughter: “Yeah, it should be under Kelly.”

(I check the closet. The hoodie is definitely not there.)

Me: “That’s weird. It should be here.” *to mother* “And you called today, you said?”

Mother: “Well, no. It was my daughter who called.”

Me: *to daughter* “And you called today?”

Daughter: “No, I called Thursday. Maybe, Wednesday. No… I think it must have been Monday. Yeah, Monday.”

Me: “So, you called on Monday? And you put a hoodie on hold? Did they tell you that we only hold merchandise for 24 hours?”

Daughter: “Um, idk, maybe?”

(Yes, she really said ‘idk.’)

Mother: “It shouldn’t matter when she called! You should have held it for her!”

Me: “Well, unfortunately, we don’t have the space to hold product for that long, especially over a weekend. Plus, it’s not really fair to other customers. But, like I said, I can always look online and see if we can get one shipped to you.”

Mother: “No! Go into your back room and find one.”

Me: “I’m really sorry, but we don’t have any more in the stock room; I’ve checked several times today for other customers. I can check again, if you’d like, but you’re going to be disappointed.”

Mother: “GET ME YOUR MANAGER! I’M GOING TO GET YOUR A** FIRED!”

Me: *losing all patience* “Sure, but I’m going to have to ask you to please watch your tone and language.”

Mother: “You little b****! How DARE you speak to me like this? First you sell my daughter’s hoodie to some tramp, I’m sure, and then you refuse to do anything about it. MANAGER! NOW!”

(I radio to the back for my manager.)

Me: “She’ll be out in just a minute. Again, I’m sorry for the inconvenience.”

Mother: “I bet you are! I drove an hour to come to this store just for this hoodie because you lied to my daughter and told her you had a product you clearly don’t have! This is incorrigible.”

Me: “What’s incorrigible is your attitude right now. I’m very sorry about all this, but your daughter did call our store nearly a week ago about a product. Of course our inventory is going to change between Monday, when we get all our shipment in, and Sunday just before close. If the hoodie was that important, perhaps you should have come out sooner. I can only apologize so many times for something that is outside of my control. Additionally, we are now closed, and have been for several minutes. However, I would still be willing to call another store or order this hoodie online. Alternatively, you could leave and come back at another time, and perhaps we’ll have some in then.”

Mother: “Well, I never! All right, here’s what I want you to do. I’m going to give you my number, and you are going to call me when you get more of these hoodies in. Then, you are going to send me one to my house free of charge. Do you understand me?”

(My manager comes around the corner with a look on her face that clearly indicates she had been listening.)

Manager: “Of course, ma’am. Let me take down your name and number, and I will be sure to talk with my associate about all this.”

(The woman smugly gives my manager her info, then she and the daughter leave. I wait by the registers while my manager pulls and locks our gates.)

Me: “Am I fired?”

Manager: *crumples up paper with the customers info* “Like h*** I’m catering to that b****.”

Pales In Comparison To Wales

| Wales, UK | Geography, Language & Words, Tourists/Travel

(I work in a tourist information centre in a Welsh town. As well as its regular Welsh town name, the town has an anglicised version since it is a popular seaside destination for a large swathe of people from central England. The anglicised name sounds similar to another popular seaside resort that actually IS in England, but it’s a good 350+ miles away from us.)

Me: “Bore da, Canolfan Groeso [Welsh town]. Sut gallai helpu chi? Good morning, tourist information [Anglicised name of Welsh town]. How may I help you?”

Caller: “Yeah. I want sailing times for the ferries to the [island near the English town].”

Me: “I’m afraid I don’t have that information to hand, sir. I can either give you the phone number for [English Town]’s tourist services or I can pop you on hold whilst I look it up.”

Caller: “But people sail from [town not far from English town] all the time. Why haven’t you got it to hand? I could look it up on the Internet myself!”

Me: “We are [Welsh town], 350+ miles from [English town]. We tend to only provide information for [Welsh town] and the surrounding county.”

Caller: “I don’t understand.”

Me: “You’ve called Wales, sir. The services you want are in England.”

Caller: “Wales?”

Me: “Yep, Wales.”

Caller: “So you’re not [English town]?”

Me: “Nope, we’re [Welsh town].”

Caller: “Well, what’s the point of that? Why would you do that?”

Me: “Erm, I’m really sorry but I don’t follow?”

Caller: “Why would you be in Wales?”

Going Bananas Over The Bread

| WI, USA | At The Checkout, Awesome Customers, Crazy Requests

(I’m at the self-checkout, and I can hear a woman yelling about her own self-checkout order to the cashier.)

Customer: “I can’t believe you would just let someone bag their own groceries! How was I supposed to know bananas would flatten my bread? I want a new loaf of bread, and I want it free!”

Supervisor: “Ma’am, we can’t just give you free groceries for your own errors. As we told you last week, putting heavy things on top of light things will cause problems. We’ve suggested you take your items to a cashier to be bagged properly, and—”

Customer: “I don’t care what you said last week! There is no sign here telling me the bananas will squish my bread! I want it free!”

Supervisor: “No. I told you, you can’t get any more free groceries.”

(At this point, I decide to intervene.)

Me: “Ma’am, can I help you with something? Do you need money?”

Customer: “What the h*** do you mean by that? Do you even work here?”

Me: “No, ma’am, I don’t work here. I just thought given the fuss you were making over a two dollar loaf of bread, you probably needed the money. Let me write you a check; how much do you need?”

Customer: “I don’t need anything! It’s the principle of the thing!”

Me: “And what principle is that?”

Customer: “Well… I… These people need to learn their place!”

Me:“They make minimum wage, and I’m sure many of them have second jobs. I’m sure many of them know ‘their place’ in YOUR version of society. So you mean to tell me you’re just being mean to make others feel inferior?”

Customer: “Well… I…”

Me: “In that case, I’ll buy you a free loaf of bread just to get these poor employees some peace!”

Customer: “Well, I never met someone so rude!” *storms out of the store with her squished bread*

How To Rack Up Brownie Points

| Toronto, ON, Canada | Awesome Customers

(I work at a member-card type box store. Each day a half-dozen staff spend most of their time just walking around and putting away the products customers decided they didn’t want and left randomly in corners, like bloody meat on a stack of white shirts.)

Customer: “I’m trying to decide which of these adorable dresses to buy for my granddaughter. What do you think?”

Me: *gives honest opinion*

Customer: “I agree! Do you mind if I leave my cart here for a minute while I go return this other dress to the rack where I found it?”

Me: “Uh… you mean you’re going to put something back? Would it be inappropriate of me to say that I love you?”

Page 1,009/2,998First...1,0071,0081,0091,0101,011...Last